Course Title: Plan or Review Administration Systems

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: BUSM9956C

Course Title: Plan or Review Administration Systems

School: 650T TAFE Business

Campus: City Campus

Program: C5136 - Diploma of Business Administration

Course Contact : Miranda Bryant

Course Contact Phone: +61 3 9925 5464

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course covers planning and/or reviewing the requirements of effective administration systems and procedures for implementing, monitoring and reviewing the system and is co-assessed with Manage Business Document Design and Development NONE7591C.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBADM504A Plan or Review Administration Systems


Implement new or modified administration system

Performance Criteria:

2.1 Identify and develop implementation strategies in consultation with staff.

2.2 Encourage staff to participate in all stages of the implementation process.

2.3 Implement system in accordance with organisational requirements.

2.4 Define and communicate procedures for using the system to staff.

2.5 Provide training and support for staff on the use of the new or modified system.

2.6 Deal with contingencies to ensure minimal impact on users.


Monitor administration system

Performance Criteria:

3.1 Monitor system for usage, security and output in accordance with organisational requirements.

3.2 Modify system to meet changing needs in accordance with organisational requirements.

3.3 Clearly identify further modifications and notify users.

3.4 Monitor staff training needs and train new staff on administration system.


Plan or review administration systems

Performance Criteria:

1.1 Identify requirements of, or modifications to, administration system through consultation with system users and other stakeholders in accordance with organisational and budgetary requirements.

1.2 Obtain quotations from suppliers/developers of system in accordance with organisational policy and procedures.

1.3 Make selection of supplier or developer in accordance with organisational policy and procedures.

Learning Outcomes

Details of Learning Activities

Students will study this competency by theory in the class room, online classes and laboratory sessions, through experience in their Practical Placement and through prescribed exercises and assessment work. These concepts will also be explored through the investigation of appropriate real world and simulated environments.

Practical Placement
The Practical Placement program provides students with workplace learning that prepares students for the workforce. It is a component of many courses, where students can gather evidence of their competency related to the National Competency Standards for Business Administration. Students involved in the Practical Placement Program will benefit from the workplace experience and will be able to use their experience as evidence.

The student will work in the organisation for the agreed time to learn skills and perform administrative duties. The duties that the student performs in the workplace must be related to business administration.

Teaching Schedule

Week beginning  
 Week 1

Course guide


Online learning induction

Learning Hub
 Week 2Plan or review administration systemsText
 Week 3Plan or review administration systemsText
 Week 4Plan or review administration systemsText
 Week 5Plan or review administration systems


Work plan

 Week 6Implement new or modified administration systemsText
 Week 7Implement new or modified administration systems


Draft work plan

 Week 8Implement new or modified administration systemsText
 Week 9 - Mid semester break ( 9 - 15 April) 
 Week 9Assessment  - In class - Case Study 1 (20%)Text
 Week 10PRACTICAL PLACEMENT - includes teacher observation  
 Week 12

Monitor administration systems

Work plan due (10%)

 Week 13Monitor administration systemsText
 Week 14Monitor administration systemsText
 Week 15Office Administration Report Due (50%) 
 Week 16Assessment  - In class - Case Study 2 (20%)Text
 Week 17 & 18Feedback and review 

Learning Resources

Prescribed Texts

Managing conferences and plan or review administration systems
Compiled from: Event Management
2nd Edition, VAN DER WAGEN Pearson Education (Customised Book, 2005)



Other Resources

Overview of Assessment

Students must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievements of each competency in a flexible manner. Assessments will incorporate a variety of methods: class exercises, homework, practical project and tests. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. In addition to the assessments, formative feedback is provided to the students throughout the duration of the course

Learning activities will include class-based discussions, exercises, reading and reflection on various activities, as well as through experience in their Practical Placement in order to develop competency including the underpinning skills and knowledge.

Assessment Tasks

Case Studies 40% - Week 9 (20%) & 16 (20%)
Two in-class case studies will be held. Each case study will be open book and completed individually. Students must ensure that they bring their own copy of the prescribed textbook as there will be no sharing allowed on the day of each test.

Work Plan Part B(10%) - Week 12
The Work Plan will co-assessed with Part A Work Plan for unit Manage business document design and development.  The work plan will explain in detail what the student will be investigating in their Office Administration System Report. To obtain full grade allocated for this assessment students will need to satisfy the criterion for both Part A and Part B. A draft work plan will be required for review to be submitted to the teacher no later than week 7. Students will refer to the report marking guide and criteria sheet The Learning Hub.

Office Admin System Report (50%) - Week 15
Students will create a portfolio suitable to be presented to the manager of their Practical Placement Organisation. Students will refer to the report marking guide and criteria sheet on The Learning Hub.

Assessment Matrix

Other Information

A pass in an assessment piece will result in a grade for the student. Where a pass is achieved competency for that assessment is given. Where a pass is not achieved in any assessment piece a NYC (Not Yet Competent) grade will be given. Competency MUST be achieved for each element of competency within a competency standard for a pass grade (or higher grade) to be given. Where competency for all elements of competency is not achieved, an overall NN grade will result.

Employability Skills
This course/competency includes the employability skills listed below which are assessable under the Business Services Training Package.

In order to be able to effectively demonstrate the required employability skills during the course, students should participate and aim to attend punctually. Students are required to contribute to 80% plus of the required classes. Please note that employability skills are assessed across the entire program.

Employability skills are a core component of the competency and if a student is unable to effectively demonstrate these skills within the competency, a mark of NYC (Not Yet Competent) will be given for the course.

Employability skills identified for this course are:
Planning and organising

From July 2008 students issued with Training Package qualifications have been informed by their Registered Training Organisation that Employability Skills Summaries for Training Package qualifications can be downloaded from . Registered Training Organisations are required to add the mandatory sentence providing the URL for the Employability Skills Summaries to Training Package to qualification testamurs from 1 January 2009. The Australian Qualification Framework Implementation Handbook has been amended to show this requirement.

Course Overview: Access Course Overview