Course Title: Maintain an effective health work environment

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: OHTH5441C

Course Title: Maintain an effective health work environment

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5207 - Diploma of Remedial Massage

Course Contact: Priya Atkinson

Course Contact Phone: +61 3 9925 4212

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites for this course.

This course is delivered concurrently with the following units of competency in a clinical environment:
HLTREM401B    Work within a massage Framework
HLTCOM408B    Use Specific Health Terminology to Communicate Effectively
BSBCMN204A    Work effectively with others
HLTCOM406B    Make Referrals to other Health Care Professionals when Appropriate
HLTHIR301A      Communicate and Work Effectively in Health
CHCORG28A     Reflect and Improve Upon Professional Practice
HLTHIR501A      Implement &  Monitor Compliance with Legal & Ethical Requirements
HLTREM510A    Provide Specialised Remedial Massage treatment

Course Description

This unit of competency describes the skills and knowledge required to maintain an effective work environment in a health setting by monitoring, coordinating and promoting the implementation of ethical, safe and effective work practices in line with established work requirements.  The course is centers around the learners participation in the Remedial Massage Student Clinic.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR501A Maintain an effective health work environment


1.    Promote ethical work practices

Performance Criteria:

1.1    Monitor decision-making to ensure ethical guidelines are followed and underlying ethical complexity is recognised
1.2    Ensure understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
1.3    Ensure appropriate action is taken to address any breach or non adherence to standard procedures or adverse event
1.4    Monitor work practices to ensure confidentiality of any client matter in line with organisation policy and procedure
1.5    Promote respect for rights and responsibilities of others through considered application of work practices
1.6    Apply and promote knowledge and understanding of employee and employer rights and responsibilities in all work practices
1.7    Identify potential conflict of interest in the workplace and take action to avoid and/or address


2.    Support culture of effective communication

Performance Criteria:

2.1    Monitor and address communication issues in the workplace
2.2    Monitor oral and written communication in the workplace to ensure confidentiality of client and staff matters
2.3    Monitor workplace communication to support accuracy and understanding of information provided and received
2.4    Promote recognition of individual and cultural differences in the workplace and support any adjustments to communication needed to facilitate the achievement of identified outcomes
2.5    Promote and support a client-centred approach to health care throughout interpersonal communication with clients and colleagues
2.6    Promote and assist with the resolution of conflict and interpersonal differences in the workplace


3.    Maintain a positive approach to health in the workplace

Performance Criteria:

3.1    Monitor work practices to ensure they contribute to maintaining an effective and client-centred approach to health
3.2    Monitor implementation of work practices to ensure clients are included in shared decision-making as partners in health care
3.3    Support and maintain a workplace culture of promoting good health by sharing health information
3.4    Monitor and maintain workplace focus on preventing ill health and minimising risk
3.5    Monitor and maintain workplace focus on processes and procedures to manage stress and prevent fatigue


4.    Monitor professional work standards

Performance Criteria:

4.1    Monitor implementation of organisation policies and procedures relating to awards, standards and legislative requirements of staff
4.2    Identify areas for improving work practices and support implementation in line with organisation policies and procedures
4.3    Monitor compliance with relevant accreditation standards applying to work undertaken and address issues
4.4    Monitor staff understanding and focus on achieving organisation goals and objectives in work undertaken
4.5    Monitor and support staff efforts to respond positively to improved work practices and procedures
4.6    Ensure issues requiring mandatory notification are identified and reported appropriately


5.    Work in the health industry context

Performance Criteria:

5.1    Establish effective relationships with workers from different sectors and levels of the industry in line with work role and requirements
5.2    Apply knowledge of the roles and functions of various health care structures, organisations and systems in Australia
5.3    Maintain knowledge of current issues influencing the health care system, including health issues for Indigenous Australians
5.4    Work with an understanding of funding mechanisms, and how the organisation’s operations are financed


6.    Take opportunities to develop own competence

Performance Criteria:

6.1    Monitor own skills/knowledge in relation to ongoing and changing work requirements
6.2    Identify areas for personal development in line with health industry developments, organisation requirements and personal interest
6.3    Take initiative to access and/or create development opportunities to support organisation need and personal career development
6.4    Undertake available formal and informal skill/knowledge development and maintenance activities 

Learning Outcomes

Details of Learning Activities

This unit is delivered in the subject cluster: Business & Communication for Clinical Practice.  Students will have a variety of face to face, online and work-based learning activities, including a fortnightly shift in the Student Massage Clinic at RMIT University.

Teaching Schedule

This unit is delivered in the subject cluster: Business & Communication for Clinical Practice. Along with the lesson schedule below, students are also required to attend a fortnightly clinic shift.  The clinic roster is available on the learning hub.

9/5/11Communication Skills 2Barriers to Effective Communication & Roll Plays
16/5/11Communication Skills 3Online: Managing Conflict
30/5/11Client BehaviorsIdentifying challenging client behaviors and understanding how to manage them.
11/7/11Small BusinessBusiness Structures, Planning & SWOT Analysis.
18/7/11Financial RequirementsOnline:  The cost of doing buisness, setting up a clinic, invoicing & receipts
25/7/11Professional DevelopmentGoal setting, managing critical feedback and creating an action plan for development.
1/8/11Writing a Business PlanOnline: How to write a Business Plan
8/8/11Law & Ethics in clinical PracticeHow to handle tricky situations
15/8/11MarketingOnline: How to Market your Business
22/8/11Reflect on Personal PracticesOnline: Self-Evaluation and working with others
12/9/11Setting Up for PracticeRequirements for practice, the role of professional associations & how to join one
19/9/11Working in IndustryOnline: Common practices for employment of Massage Therapists.
26/9/11Personnel Management 1Online: Employing people
3/10/11Personnel Management 2Online: Planning & Managing
10/10/11Personnel Management 3Online: Communicating with your employers / employees

Learning Resources

Prescribed Texts


Other Resources

Learning materials for this unit are available on the learning hub, in the subject folder "Business & Communication for Clinical Practice".
From time to time you will be asked to access other resources, including websites and journals. Information on these additional resources will be published on the learning hub.

Overview of Assessment

Primary assessment involves on-going practical and applied assessment in a clinical or workplace-based environment designed to assist the learner integrate skills and knowledge.  Learners may also be required to demonstrate competency through completion of quizzes, practical demonstration, submission of learning and assessment guide and assignments. Achieving competency in each assessment is required to achieve competency for the unit.

Assessment Tasks


  • This unit is assessed in conjunction with others in the subject Business & Communications for Clinical Practice.  
  • In order to successfully complete this unit, you must be assessed as competent for each the of the assessment items detailed below.
  • Complete details, including assessment criteria, for each of the assessment tasks outlined below will be provided on the learning hub.
Task 1: Successful Completion of Clinic Shifts:
Each student is required to successfully complete all 15 rostered clinic shifts (signed off by the clinic supervisor). 

Task 2: Reflective Journal:
Each student is required to complete a reflective journal on their experiences in clinic. Journals are to be printed and submitted in a plastic pocket by 30th May, 2011 & 17th October, 2011

Task 3: Clinical Practice Portfolio:
Students are required to collate a folio of their learning materials and activities.  Throughout the year class notes will contain learning activities for students to complete. Responses to each of these activities must be submitted as a hard copy, with notes printed and placed in a folder.  This folder should contain all subject notes, including completed learning activities, and will be submitted on 30th May, 2011 &  24th October, 2011

Assessment Matrix

Course Overview: Access Course Overview