Course Title: Facilitate continuous improvement

Part A: Course Overview

Program: C5215

Course Title: Facilitate continuous improvement

Portfolio: DSC

Nominal Hours: 60.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban & Social Studies


Term1 2012,
Term1 2013

Course Contact: Bronwyn Tantiu

Course Contact Phone: +61 3 9925 9079

Course Contact Email:

Course Description

This unit of competency describes the performance outcomes, skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.

This unit of competency  applies to managers who take an active role in managing the continuous improvement process in order to achieve the organisation’s objectives. Particularly where managers are closely associated with the creation and delivery of products and services, they play an important part in influencing the ongoing development and betterment of the organisation.
At this level, work will normally be carried out within complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisites for this unit of competency.

National Competency Codes and Titles

National Element Code & Title:

BSBMGT516B Facilitate continuous improvement


1. Lead continuous improvement systems and processes
2. Monitor and adjust performance strategies
3. Manage opportunities for further improvement

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

Assessment in this unit of competency  will be through a mix of in-class tasks, workplace based projects, responses to a range of underpinning knowledge questions and the development of an evidence portfolio linked to the unit elements and workplace practice. An upfront assessment to develop an individual learning plan will occur. Individual assessment appointments will be undertaken with each student to allow students to present and discuss workplace evidence.