Course Title: Ensure team effectiveness

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: EMPL5627C

Course Title: Ensure team effectiveness

School: 650T TAFE Business

Campus: City Campus

Program: C5221 - Diploma of Business Administration

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course facilitates all aspects of teamwork within an organisational setting.  It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation.  Team members will facilitate work teams and build a positive culture within work teams.  Soft skills are applied to a structured approach to the management of the team.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR502A Ensure team effectiveness


Establish team performance plan

Performance Criteria:

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives.

1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team.

1.3 Support team members in meeting expected performance outcomes.


Facilitate teamwork

Performance Criteria:

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes.

3.2 Support the team in identifying and resolving work performance problems.

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation's image for all stakeholders.


Liaise with stakeholders

Performance Criteria:

4.1 Establish and maintain open communication processes with all stakeholders.

4.2 Communicate information from line manager/management to the team.

4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders.

4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.


Develop and facilitate team cohesion

Performance Criteria:

2.1 Develop strategies to ensure team members have input into planning, decisionmaking and operational aspects of work team.

2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsiblities.

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions.

2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed.

Learning Outcomes

Details of Learning Activities

This course is co-delivered with BUSM6240C Manage Meetings, BUSM6241C Plan and Manage Conferences.  Your team is required to ensure that the Conference is Carbon Neutral for the course Plan and Manage Conferences.  Your team is the conference committee you have been assigned to.  Your team will have a Sustainability Research Officer who will provide research data and information for the team.  Assign a Team Leader as early as possible.  Your learning is action based and you will apply theory to practice drawing on the textbook theory.

Some learning activities will include a self-directed learning approach.  Self-directed learning refers to organised activities that you will undertake independently, either as individuals or with other students that are supervised by a teacher.  This may include workplace research, library assignments, fieldwork and work placements.

Teaching Schedule

Week Content

Elements BSBWOR502A



BSBADM503B Plan and Manage Conferences

Elements BSBADM502B Manage Meetings Assessment

Assessment overview: the project brief

Learning activities

Mode of delivery for units



The changing work environment - Chapter 1

Develop team principles

Who are you anyway?

Understanding sustainability: visit

The operating environment: Chapter 2

1.1 - 1.3

4.1 - 4.2

 1.1, 1.4, 1.6

1.1 - 1.5

2.1 - 2.4

Teacher observation

 The informal organisation: Chapter 4

Establish team roles/goals/KPI’s

 1.1 - 1.3

2.1 - 2.2

4.1 - 4.3


 1.2, 1.6, 1.7, 4.1  3.1 - 3.3  Teacher observation

 Building effective work teams: Chapter 13

Stages in team development


2.1 - 2.4  1.3, 1.5, 1.7, 2.2  1.1 - 1.5  Teacher observation

 Assigning Work and Delegating Duties: Chapter 12

Establish team performance plan

What’s working and what’s not

2.1 - 2.4

3.1 - 3.3

 1.3, 1.5  2.1 - 2.4

 Part A Due

Teacher observation


 Leading non-traditional teams: Chapter 14

Leadership theory and practice

 2.1 - 2.4  4.2  3.1 - 3.3  

Practical Placement

Self-directed learning


    Teacher observation

Practical Placement

Self-directed learning



Teacher observation


Chapter 23: Managing for sustainability

Unlocking peak performance: Chapter 11

Team activity: dynamics and cohesion;

Roles people play and their associated strength

2.1 - 2.4 


2.2, 3.1, 4.1, 5.2 

3.1-3.3   Part B Due

Chapter 23: Managing for sustainability

Develop and facilitate team cohesion

Peak performance and harmony

3.1-3.3 1.4, 2.1, 2.2 1.1-1.5  

 Develop and facilitate team cohesion

Stakeholder management

Communication theory; Processes and Systems:

 3.1 - 3.3  3.4, 3.5  3.1 - 3.3  Teacher observation
12  Facilitate teamwork - problemsolving activities - nominal group technique  4.1 - 4.4  3.2  1.1 - 1.5

 Part C Due

Teacher observation






 all elements  all elements  all elements  Teacher observation
14 Facilitate teamwork -

Apply communication theory

Stakeholder management - getting it right - for internal and external customers

 All elements  3.3, 3.4, 4.2, 4.6, 5.1  2.1 - 2.4  Teacher observation

Liaising with stakeholders to achieve team outcome.

Final report production.

 All elements  5.1 - 5.4  3.1 - 3.3

 Part D Due

Teacher observation

16 Evaluation and corrective action.   All elements  1.7, 5.2, 5.3, 5.4  3.1 - 3.3  

Learning Resources

Prescribed Texts

Management Theory and Practice: 4th ed, Kris Cole, Pearson.


Other Resources

Overview of Assessment

Students must demonstrate an understanding of all elements of a particular unit of competency to be deemed competent.  Students are advised that they will be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

Assessment methods have been designed to measure achievements of each competency.  Assessments may incorporate a variety of methods: direct questioning combined with a review of portfolios of evidence, review of authenticated documents from the training environment and demonstration of techniques.

In addition to the assessments, feedback is provided to the students throughout the duration of the course.

Assessment Tasks

Critical Aspects:

Evidence of the following is essential:

1. That a range of techniques that can be used to build work teams, strengthen communications in the team and resolve conflict.

2. Methods for engaging with stakeholders and obtaining advice from outside the work team, to ensure team is focussed and on track.

3, Knowledge of group behaviour.

The student must demonstrate competence in all elements to be deemed competent in this unit. 


Team Project Brief:

Task 1 consists of four parts.  You will receive feedback and a grade for each part during the semester. Using the marking guide in myRMIT you will play an active role in your team in developing within your team what’s new in terms of sustainability for events and report on your own progress, ask questions, share information and for problem-solving and ideas-generating discussion.  Your team will bring its ideas progressively responding to Parts A-D over the semester to make the Conference Carbon Neutral.  By Week 4 your team will formalise its team project by liaising with stakeholders and confirming that all aspects of sustainability are taken into account for the pre and post conference stages, not just at the time of the conference proceedings.  Due date schedule:

Part A: Due Week 5

Part B: Due Week 9

Part C: Due Week 12

Part D: Due Week 15  

Assessment Tasks 

You are required to complete the entire Task 1 consisting of 4 parts in team mode. You must successfully complete all 4 parts of Task 1 to be deemed competent in this course.

Submission Requirements

Assessment tasks need to be submitted via hardcopy to building 108 level 3 TAFE assignment dropbox by Friday of the week due.

You should:

• Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application forms is available at myRMIT/Studies and indicated in your Student Diary.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. 

Marking Guide (competency):

Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.

Please refer to the Final Grades table below.

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.

The grading is according to the following criteria:


You will show that you can work autonomously and in a group, demonstrating your knowledge of group theory and applying strong interpersonal skills.  You will be able to schedule strategies and make your contribution to the team within the required deadline.


You will plan for your learning needs in order to meet the team requirements described in the Task 1.  You will apply theory to practice drawing from the textbook and applying it to your situation of creating a Green Sustainable Conference. You will follow legislative and regulatory requirements to ensure the safety and security of the organisation’s (your team/RMIT/stakeholders) information.


Your business documents will be presented professionally and the content organised logically and iits appearance is outstanding showing superior command of English. Your documents will be free of formatting errors.  You will anticipate problems and solve them using a risk management and contingency approach.  You will demonstrate your research skills as a group, innovating for a "Green Sustainable Conference".


You will not miss any deadlines, allocate resources and ensure organisational requirements are met.  You will collect, collate and analyse appropriate information storing data in the RMIT business system.  You will strategise to meet client/stakeholder needs.  You will manage communications effectively through excellent time management and organisational skills.


You will be able to compose specific written plans, set goals, prioritise goals and schedule your carbon neutral strategies, narrowing your focus and delegating tasks in order to get the team goals met.  You will describe accurately the topic addressed (sustainable events). 

Final Grades table:

CHD    Competent with High Distinction
CDI      Competent with Distinction
CC       Competent with Credit
CAG     Competency Achieved – Graded
NYC     Not Yet Competent
DNS    Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.

Assessment Matrix

EMPL5627C Ensure team effectiveness

Sustainability Project: Making the Conference Carbon Neutral

Memo sent as PDF via email

Part A

Team report to Drop Box

Part B

Team Memo

Part C


Part D

Establish team performance plan

1.1 - 1.3

3.1, 4.1

Develop and facilitate team cohesion  

2.1 - 2.4

4.2 - 4.4

Facilitate teamwork    

1.3, 2.2, 2.4

3.1 - 3.3

Liaise with stakeholders       All elements All

Course Overview: Access Course Overview