Course Title: Ensure team effectiveness

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: EMPL5638C

Course Title: Ensure team effectiveness

School: 350T Fashion & Textiles

Campus: Brunswick Campus

Program: C5222 - Diploma of Management

Course Contact : Peter Bonnell

Course Contact Phone: +613 9925 9171

Course Contact Email:peter.bonnell@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Robyn Lyons 99259118

Ian Fisher 99259450

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit specifies the outcomes required by frontline managers to facilitate all aspects of team work within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating team work and actively engaging with the management of the organisation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	BSBWOR502A Ensure team effectiveness
Element:	1. Establish team performance plan 2. Develop and facilitate team cohesion 3. Facilitate team work 4. Liaise with stakeholders
Performance Criteria:	1.1. Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 1.2. Develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team 1.3. Support team members in meeting expected performance outcomes 2.1. Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 2.2. Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 2.3. Provide feedback to team members to encourage, value and reward individual and team efforts and contributions  2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed  3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes 3.2. Support the team in identifying and resolving work performance problems 3.3. Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders 4.1. Establish and maintain open communication processes with all stakeholders  4.2. Communicate information from line manager/management to the team 4.3. Communicate unresolved issues, concerns and problems raised by team members and follow up with line manager/management and other relevant stakeholders 4.4. Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Learning Outcomes

By the end of the course the individual will have the skills and knowledge to establish team performance plans, develop and facilitate team cohesion, facilitate teamwork and be able to liaise with stakeholders

Details of Learning Activities

Students will study and learn through tutorials, case studies,group work and prescribed exercises and assessment work,

Teaching Schedule

Workshop Sequence	Workshop   Dates	Workshop	Discussion Topics
Introduction Program	2nd March	Introduction	Introduction of program                                                                                                                                              • Assessment process                                                                                                                                              • Project work for assessment                                                                                                                                              • Building a portfolio of evidence
Workshop 1	9th March	Manage Self	Personal work priorities                                                                                                                                              • Individual learning styles and preferences                                                                                                                                              • Building and maintaining networks
Workshop 2	16th March	Manage Self	Workplace relationships                                                                                                                                             • Reflective practice skills                                                                                                                                            • Coaching and mentoring
Workshop3	23rd March	Leading and managing	Development of  leadership and management within an organisational context
Workshop4	30th March	Manage Operational plans	Develop and managing operational plans                                                                                                                                          Planning and manage resources
Workshop 5	6th April	Manage Operational plans	Monitor and review operational performance                                                                                                                                        Reflecting on existing systems
Workshop 6	20th April	Manage Projects	Define the proposed project                                                                                                                                         Scope & limitations of the project                                                                                                                                        Proposed subject areas
Workshop 7	27th April	Facilitate & capitalise on change	Planning for change                                                                                                                                         innovative approaches to change
Workshop 8	4th May	Innovation	Emergent challenges and opportunities
Workshop 9	11th May	Ensure team effectiveness	Group processes                                                                                                                                         Group dynamics                                                                                                                                       Team cohesion
Workshop 10	18th May	Ensure team effectiveness	Review & evaluate management of individuals within the team
Workshop 11	25th May	Portfolio review	Review and update of Evidence collection
Workshop 12	1st June	Mid year project review	Review and update of project status
Workshop 13	8th June	Manage quality customer service	Internal and external customer requirements                                                                                                                                           Quality products and service
Workshop 14	15th June	Facilitate continuous improvement	Improvement systems and processes                                                                                                                                           Develop plans to introduce and facilitate change                                                                                                                                           Manage the workplace to promote continuous improvement
Workshop 15	6th July	OH&S	Establish and maintain systems and procedures                                                                                                                                           Establish participative arrangements for OH&S management
Workshop 16	12th July	OH&S	Establish procedures for identifying hazards                                                                                                                                            Establish and maintain a OH&S management system
Workshop 17	20th July	Revision	Individual project completions and deadlines
Workshop 18	27th July	Manage projects	Computer workshops
Workshop 19	3rd August	Manage projects	Computer workshops
Workshop 20	10th August	No planned workshops	Work on projects and portfolios
Workshop 21	14th September	Project presentation	Individual Project presentation
Workshop 22	26th October	No planned workshops	Portfolio submission
Graduation

Learning Resources

Prescribed Texts

Management Theory and Practice by Kris Cole	1-74103-241-5
Management- A Pacific Rim Focus 4E from  McGraw Hill	007471419-8

References

Other Resources

Overview of Assessment

A person who demonstrates competence in this unit must be able to provide evidence that they are able to demonstrate leadership in developing plans, in leading and facilitating team work and in actively engaging with stakeholders. They must also provide evidence that team work is actively promoted, supported and encouraged within the work team; and their own performance serves as a role model for others and enhances the organisation’s image. Assessment will be done by submission of a portfolio showing competecny in work performed and application of theory to this work.

Assessment Tasks

Assessment for this unit is by the submission of a portfolio of evidence that demonstrates how both the team and its performance plan are established, how it meets its goals,plus consideration of group processes and team dynamics and the facilitation of team work and the involvement of others in the decision making processes.

Assessment Matrix

Course Overview: Access Course Overview