Course Title: Establish effective workplace relationships

Part A: Course Overview

Program: C5228

Course Title: Establish effective workplace relationships

Portfolio: DSC

Nominal Hours: 50.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


345T Media and Communication


Term1 2011,
Term1 2012

Course Contact: Josiane Mueller

Course Contact Phone: 03 9925 4585

Course Contact Email:

Course Description

This unit describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None required

National Competency Codes and Titles

National Element Code & Title:

BSBWOR401A Establish effective workplace relationships


1. Collect, analyse and
communicate information and ideas

2. Develop trust and confidence

3. Develop and maintain networks and relationships

4. Manage difficulties into positive outcomes

Learning Outcomes

Frontline managers play an important role in developing and maintaining positive relationships in internal and external environments so that customers, suppliers and the organization achieve planned outputs and outcomes. They play a prominent part in motivating, mentoring, coaching and developing team cohesion through providing leadership for the team and forming the bridge between the management of the organisation and team members.

At this level, work will normally be carried out within routine and
non routine methods and procedures, which require planning and
evaluation, and leadership and guidance of others.

Overview of Assessment

You are required to complete a research project and to provide a written report.