Course Title: Develop, facilitate and monitor all aspects of case management

Part B: Course Detail

Teaching Period: Term2 2012

Course Code: HWSS5440C

Course Title: Develop, facilitate and monitor all aspects of case management

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C5244 - Diploma of Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This unit describes the knoweldge and skills required to facilitate all aspects of case planning.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCM503C Develop, facilitate and monitor all aspects of case management


Develop an appropriate case management plan

Performance Criteria:

3.1 Develop a case management plan to reflect initial assessment of needs
3.2 Identify the full range of appropriate immediate, short and long term needs of the client and other relevant parties
3.3 Develop action plans to reflect:
• integration of expertise of relevant stakeholders and other service deliverers
• negotiated and agreed goals and operational processes
• a range of strategies to address each goal and to maximise participation in plan
• appropriate resource allocation
• agreed responsibility for delivery
• realistic and agreed indicators of success
• rights and responsibilities of client
3.4 Establish processes for monitoring and changing case plan
3.5 Identify strategies to deal with complex or high risk situations
3.6 Match requirements of case plan to experience, workload and geographical location of worker
3.7 Focus plan on assisting clients to set and achieve realistic targets for change or action and to take personal responsibility


Conduct case management meetings.

Performance Criteria:

1.1 Facilitate information sharing with the client by establishing an appropriate rapport with the client and implementing appropriate procedures including:
• establish purpose, objectives and agenda of the meeting
• facilitate discussion
• resolve conflict where relevant
• identify, negotiate and record outcomes
1.2 Identify and agree boundaries and processes within service delivery, including:
• rights, roles, responsibilities, decision-making processes, accountability and outcomes
• ways of addressing experience, skills, values and development of participant
• impact of statutory mandates on interventions, the client and significant others
• the impact of value systems of worker, client and key stakeholders on outcomes
• information sharing and planning
• appropriate conflict resolution techniques to be employed
1.3 Define and explore individual family and community needs and rights, and organisation responsibilities to assure the rights are protected for all concerned


Develop an appropriate approach to case management.

Performance Criteria:

2.1 Develop and utilise case management processes appropriate to implementing statutory requirements
2.2 Implement appropriate processes to facilitate client setting of goals and participation in case management processes
2.3 Integrate appropriate cultural considerations into all aspects of case management planning
2.4 Provide information on rights of appeal and avenues of complaint so client understands their rights


Manage case work activites and processes.

Performance Criteria:

4.1 Implement strategies to continually monitor the effectiveness of case management processes against agreed goals, relevant services and programs, client and stakeholder satisfaction
4.2 Assess the need for changes in case plan, including the need for ongoing intervention, and develop strategies for alternatives as appropriate
4.3 Successfully negotiate with relevant parties, any proposed changes arising from case review
4.4 Utilise processes for case closure as appropriate, to comply with organisation procedures

Learning Outcomes

Details of Learning Activities

Classes are scheduled on the last Friday of every month throughout the year. Students will be given readings in preparation for each workshop. Led by industry leaders, these workshops take students through a variety of in-class tasks and scenarios with the intention of extending their current working knowledge of Youth Work practice. The work undertaken in class is invaluable for the assessment tasks.
It is expected that time spent out of the classroom will be dedicated to completing the various assessment tasks listed below.
Students will be expected to make use of the Learning Hub as part of their on-line studies which are part of the course.

Teaching Schedule

Students meet the last Friday of every month to undertake a workshop which will focus on each of the competencies.
An RPL process is undertaken with each student within the first 6 weeks of the course.
After each workshop students will be given an underpinning knowledge question to complete for the following workshop. The other assessments are completed throughout the year.

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment in this unit enables participants to gain skills and knowledge that are directly applicable to their workplace while being encouraged to share current work practices. Assessment tasks involve team and individual projects and written assessment including questions and case studies. Based on your individual learning plan, you will be offered a number of learning strategies including workshop attendance, project work development and workplace support to your assessment needs for this program.

Assessment Tasks

Students will be involved in a variety of assessment tasks throughout the course, including:
• Simulations
• A major project brief
• A final project report
• Underpinning knowledge questions and answers (one per month)
• A research essay
• An evidence portfolio
• Workshop participation.

Assessment Matrix


Other Information


Course Overview: Access Course Overview