Course Title: Manage project quality

Part B: Course Detail

Teaching Period: Term1 2022

Course Code: BUSM6371C

Course Title: Manage project quality

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus


Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.

School: 530T Built Environment and Sustainability

Campus: City Campus

Program: C5256 - Diploma of Building and Construction (Building)

Course Contact: Thierry Demathieu, Program Manager

Course Contact Phone: +61 3 9925 8359

Course Contact Email: thierry.demathieu@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Teacher

Dario Pappalardo

E: dario.pappalardo@rmit.edu.au




Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Nil

Course Description

In this course you will cover the performance outcomes, skills and knowledge required to manage quality within projects. It covers determining quality requirements, implementing quality assurance processes, and using review and evaluation to make quality improvements in current and future projects. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBPMG505A Manage project quality

Element:

1. Determine quality requirements

Performance Criteria:

1.1. Determine quality objectives , standards and levels, with input from stakeholders and guidance of a higher project authority, to establish the basis for quality outcomes and a quality management plan 

1.2. Select and use established quality management methods , techniques and tools  to determine preferred mix of quality, capability, cost and time

1.3. Identify quality criteria, obtain agreement from a higher project authority and communicate to stakeholders, to ensure clarity of understanding and achievement of quality and overall project objectives

1.4. Include agreed quality requirements in the project plan and implement as basis for performance measurement

Element:

2. Implement quality assurance processes

Performance Criteria:

2.1. Measure and document results of project activities and product performance throughout the project life cycle to determine compliance with agreed quality standards

2.2. Identify causes of unsatisfactory results, in consultation with client, and recommend appropriate actions to a higher project authority to enable continuous improvement in quality outcomes

2.3. Conduct inspections of quality processes and quality control  results to determine compliance of quality standards to overall quality objectives

2.4. Maintain a quality management system to enable effective recording and communication of quality issues and outcomes to a higher project authority and stakeholders

Element:

3. Implement project quality improvements

Performance Criteria:

3.1. Review processes and implement agreed changes continually throughout the project life cycle to ensure continuous quality improvement

3.2. Review project outcomes against performance criteria to determine the effectiveness of quality management processes and procedures

3.3. Identify and document lessons learned and recommended improvements , and pass on to higher project authority for application in future projects

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

The detailed activities will include assessments, class activities, presentations, end of course quiz.


Teaching Schedule

Keep up to date with any changes to the teaching schedule by perusing at the regular announcements posted to Canvas.

ourse Schedule:       Semester 2:2020

Week

Topic

Readings and Activities

Assessment

Week 1

Introduction to and overview of competency

Reading: 

Activity: In class activity

 Assessment 1 and 2 handed out

Week 2

Quality plan outline and quality requirements

Reading: 

Activity: In Class activity, working on assignments


Week 3

Quality assurance and control methods

Reading: 

Activity: In Class activity, working on assignments


Week 4

Identifying objectives and management responsibilities

Reading: 

Activity: In Class activity, working on assignments


Week 5

Communication and identifying of unsatisfactory results

Reading: 

Activity: In Class activity, working on assignments


Week 6

Implementing continuous improvements

Reading: 

Activity: In Class activity, working on assignments

 Assessment 1: Due

Week 7

Continuous improvement in Quality Management and Test revision

Reading: 

Activity: In Class activity, working on assignments

Assessment 2: Due

Week 8

In class test

Reading: 

Activity: In class test


Due: In class test


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessment will incorporate a variety of methods including written, oral, practical tasks and activities. You will be asked to personally demonstrate to your teacher/assessor the practical skills gained during this course to the relevant industry standards. Assessment activities will occur throughout this course and feedback will be provided at regular intervals.

Assessment Tasks

Students must pass each of the following assessment tasks to demonstrate competent. 

Assessment Task 1 - Quality Management Plan

Assessment Task 2 - Review of Quality Management Plan

Assessment Task 3 - Quality Management Knowledge Questions


Assessment Tasks

Assessment Tasks
 Assessment Task 1 - Quality Management Plan
Assessment Task 2 - Manage Quality
Assessment Task 3 -  Quality Management Knowledge Questions


Assessment Matrix

COMPETENCY ASSESSMENT MAP 


Element 

Performance criteria 

 

 

 

 

 

Assessment 

Task 1: Title 

Assessment 

Task 2: Title 

Assessment 

Task 3: Title 

1. Determine quality requirements 

1.1. Determine quality objectives, standards and levels, with input from stakeholders and guidance of a higher project authority, to establish the basis for quality outcomes and a quality management plan 

1 

 

 

1.2. Select and use established quality management methods, techniques and tools to determine preferred mix of quality, capability, cost and time 

2 

 

 

1.3. Identify quality criteria, obtain agreement from a higher project authority and communicate to stakeholders, to ensure clarity of understanding and achievement of quality and overall project objectives 

3, 4, 6 

 

 

1.4. Include agreed quality requirements in the project plan and implement as basis for performance measurement 

3, 5 

 

 

2. Implement quality assurance processes 

2.1. Measure and document results of project activities and product performance throughout the project life cycle to determine compliance with agreed quality standards 

5 

1 

 

2.2. Identify causes of unsatisfactory results, in consultation with client, and recommend appropriate actions to a higher project authority to enable continuous improvement in quality outcomes 

 

2 

 

2.3. Conduct inspections of quality processes and quality control results to determine compliance of quality standards to overall quality objectives 

 

3 

 

2.4. Maintain a quality management system to enable effective recording and communication of quality issues and outcomes to a higher project authority and stakeholders 

 

4 

 

3. Implement project quality improvements 

3.1. Review processes and implement agreed changes continually throughout the project life cycle to ensure continuous quality improvement  

 

4 

 

3.2. Review project outcomes against performance criteria to determine the effectiveness of quality management processes and procedures 

 

4 

 

3.3. Identify and document lessons learned and recommended improvements, and pass on to higher project authority for application in future projects 

 

4 

 

 

 


Range Statement   

 

Assessment 

Task 1: Title 

Assessment 

Task 2: Title 

Assessment 

Task 3: Title 

Quality objectives may include: 

 

 

 

  • negotiated trade-offs between cost, schedule and performance 

1 

 

 

  • requirements from a higher project authority 

1 

 

 

  • requirements from the client and other stakeholders 

1 

 

 

  • those quality aspects which may impact on customer satisfaction 

1 

 

 

Quality management plan may include: 

 

 

 

  • authorisations and responsibilities for quality control 

2 

 

 

  • continuous improvement 

2 

 

 

  • established processes 

2 

 

 

  • quality assurance 

2 

 

 

Quality management methods, techniques and tools may include: 

 

 

 

  • benchmarking 

2 

 

 

  • brainstorming 

2 

 

 

  • charting processes 

2 

 

 

  • control charts 

2 

 

 

  • defining control 

2 

 

 

  • flowcharts 

2 

 

 

  • group work activities 

2 

 

 

  • histograms 

2 

 

 

  • pareto charts 

2 

 

 

  • processes that limit and/or indicate variation 

2 

 

 

  • ranking candidates 

2 

 

 

  • run charts 

2 

 

 

  • scattergrams 

2 

 

 

  • undertaking benefit/cost analysis 

2 

 

 

Quality control may include: 

 

 

 

  • monitoring conformance with specifications 

 

3 

 

  • monitoring of regular inspections by internal or external agents 

 

3 

 

  • recommending ways to eliminate causes of unsatisfactory performance of products or processes 

 

3 

 

Improvements may include: 

 

 

 

  • formal practices, such as total quality management or continuous improvement 

 

2 

 

  • improvement by less formal processes that enhance both the product quality and processes of the project, for example client surveys to determine client satisfaction with project team performance 

 

2 

 

 

 


Required Skills   

 

Assessment 

Task 1: Title 

Assessment 

Task 2: Title 

Assessment 

Task 3: Title 

literacy skills to develop quality objectives and criteria 

1 

 

 

communication and leadership skills to motivate staff, convey expectations and ensure outcomes are met  

5 

2 

 

analytical skills to monitor achievement of project outcomes against quality criteria 

 

1, 2, 3 

 

coaching and mentoring skills to boost performance. 

 

2 

 

 


Required Knowledge   

 

Assessment 

Task 1: Title 

Assessment 

Task 2: Title 

Assessment 

Task 3: Title 

quality management theory, techniques, tools and methodologies 

 

 

1, 4, 5, 8, 13, 18, 21, 22, 23 

roles and responsibilities in project management 

 

 

2, 3, 7 

methods for managing and improving performance 

 

 

4, 10, 11, 12, 14, 15, 16, 17, 19, 20, 24 

relevant legislation codes and national standards: 

 

 

 

  • award and enterprise agreements and industrial instruments 

 

 

1, 6, 9, 25 

  • industry codes of practice 

 

 

25 

  • legislation from all levels of government that affects business operation, especially in regard to occupational health and safety and environmental issues, equal opportunity, industrial relations and anti-discrimination. 

 

 

25 

 

 


Critical Aspects of Evidence 

Describe how assessments meet the critical aspects of evidence 

A person who demonstrates competency in this unit must be able to provide evidence of the ability to: 

 

  • demonstrated evidence of successfully managing project staff so that quality outcomes were achieved on multiple complex projects 

AT1 & AT2 involve the development and implementation of strategies to achieve successful project outcomes for two projects. The student responds to issues that arise on site and implements strategies to resolve these issues. 

  • knowledge of a range of quality management tools, techniques and methodologies. 

AT1 and AT2 both involve practical implementation of project planning and management tools, techniques and methodologies. 

 

 

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Context of and specific resources for assessment 

Describe how assessments meet the context of and specific resources for assessment 

Assessment must ensure: 

 

  • access to project documentation which includes quality criteria and evidence of quality monitoring and improvement practices 

 

  • consideration of feedback from project stakeholders regarding project quality management. 

 

 


Other Information

Credit Transfer and/or Recognition of Prior Learning (RPL):
You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:

  • Relevant
  • Current
  • Satisfies the learning/competency outcomes of the course

Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL.
 

Study and learning Support: 

Study and Learning Centre (SLC) provides free learning and academic development advice to you. 
Services offered by SLC to support your numeracy and literacy skills are: 

assignment writing, thesis writing and study skills advice 
maths and science developmental support and advice 
English language development 

Please Refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support 

Equitable Learning Services (ELS):

If you are suffering from long-term medical condition or disability, you should contact Equitable Learning Services (ELS) to seek advice and support to complete your studies.
Please refer to https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services to find more information about services offered by Equitable Learning Services (ELS).

Late submission: 

If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager. 
The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgment as to whether the extension has been granted. 
If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date. 

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked. 


Special consideration: 

Please Refer http://www.rmit.edu.au/students/specialconsideration to find more information about special consideration 

Plagiarism: 

Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University. 

Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism. 

Other Information: 

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.


Course Overview: Access Course Overview