Course Title: Monitor performance of property or facility portfolio

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: MKTG6032C

Course Title: Monitor performance of property or facility portfolio

School: 130T Vocational Engineering

Campus: City Campus

Program: C5298 - Diploma of Property Services (Asset and Facility Management)

Course Contact: Thierry Demathieu

Course Contact Phone: +61 3 9925 8359

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Melissa Tinetti

Phone: +61-3-9925 4468


Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit of competency specifies the outcomes required to monitor the ongoing performance of a property or facility portfolio. It requires the ability to provide advice and recommendations to the client based on an accurate analysis of investment performance. The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CPPDSM5034A Monitor performance of property or facility portfolio


1 Determine performance requirements.

Performance Criteria:

1.1 Performance requirements are identified in consultation with relevant people according to organisational requirements. 
1.2 Client needs and expectations are accurately assessed and clarified using appropriate research and survey techniques and consultative processes. 
1.3 Source documents and legislative requirements are obtained and assessed according to organisational requirements to ensure that information is accurate and reliable. 
1.4 Situations requiring specialist advice are identified and assistance is sought as required according to organisational procedures.


2 Monitor performance.

Performance Criteria:

2.1 Performance of portfolio is regularly monitored to ensure it meets client objectives and relevant organisational and legislative requirements. 
2.2 Assessment processes are designed which detail the assessment method that will accurately reflect client needs and organisational requirements. 
2.3 Trends and market conditions are identified and evaluated against industry benchmarks to determine performance of portfolio. 
2.4 Variations in performance expectations are identified and explained to relevant people. 
2.5 Reliable methods for assessing performance are used according to organisational requirements, making efficient use of time and resources.


3 Provide advice and recommendations.

Performance Criteria:

3.1 Clients are provided with clear advice and recommendations on whether performance of portfolio meets their identified needs and expectations. 
3.2 Advice and recommendations are supported by verifiable evidence and are consistent with monitoring objectives and client requirements. 
3.3 Advice and recommendations are presented in an appropriate format, style and structure using business equipment and technology. 
3.4 Feedback on suitability and sufficiency of advice and recommendations is obtained from relevant people. 
3.5 Information is securely maintained with due regard to client confidentiality, and legislative and organisational requirements.

Learning Outcomes

Refer to elements.

Details of Learning Activities

Students will be involved in the following learning activities to meet requirements for this competency:
- Face to Face classes
- Simulated Workplace Learning
- Online learning via blackboard
- Other forms of structured teaching and learning
Students will be observed and assessed through their planned activities throughout the duration of the course.

Teaching Schedule

This competency is a clustered delivery and forms part of Theme 7 which has two Competencies:

CPPDSM5023A Implement facilities management plan
CPPDSM5034A Monitor performance of property or facility portfolio

Semester 2
RMIT CodeCPP50511 Diploma of Property Services
 (Asset and Facility Management) 
RMIT C5298
T74/10/2016MKTG6030C**SITE VISIT TBA**     CPPDSM5023A Implement  facilities management plan 
T711/10/2016MKTG6030CCPPDSM5023A Implement facilities management plan
T718/10/2016MKTG6032CCPPDSM5034A Monitor performance of property or facility portfolio
T725/10/2016MKTG6032CCPPDSM5034A Monitor performance of property or facility portfolio 


Learning Resources

Prescribed Texts


Other Resources

Students will be able to access course information and learning materials through myRMIT and may be provided with additional materials in class. Lists of relevant reference books, resources in the library and accessible Internet sites will be provided where possible. During the course, you will be directed to websites to enhance your knowledge and understanding of difficult concepts.

Overview of Assessment

Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards. Participants are advised that they are likely to be asked to personally demonstrate their assessment activities to their teacher/assessor. Feedback will be provided throughout the course.

Assessment Tasks

Students must pass each of the following assessment tasks to demonstrate competent.


Weight %

Assessment 1

Prepare a business report


Assessment 2

Written report


These tasks assesses the following Course Learning Outcomes (CLOs):

Assessment Mapping Matrix

Element / Performance Criteria Covered

Assessment 1

Assessment 2











































To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.

Assessment Tasks

Students must pass each of the following assessment tasks to demonstrate competent.

Assessment                                                                    Weight %
Assessment 1   Prepare a business report                            50
Assessment 2   Written report                                             50

Assessment Matrix

Element / Performance Criteria CoveredAssessment 1Assessment 2
1.4 X
2.3 X
3.2 X
3.3 X
3.4 X

Other Information

Credit Transfer and/or Recognition of Prior Learning (RPL):
You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:
• Relevant
• Current
• Satisfies the learning/competency outcomes of the course

Please refer to to find more information about credit transfer and RPL.

Study and Learning Support:
Study and Learning Centre (SLC) provides free learning and academic development advice to you. Services offered by SLC to support your numeracy and literacy skills are:
• Assignment writing, thesis writing and study skills advice
• Maths and science developmental support and advice
• English language development

Please refer to to find more information about Study and Learning Support.

Disability Liaison Unit:
If you are suffering from long-term medical condition or disability, you should contact Disability Liaison Unit to seek advice and support to complete your studies.
Please refer to to find more information about services offered by Disability Liaison Unit.

Late Submission:
If you require an Extension of Submittable Work (assignments, reports or project work etc.) for seven calendar days or less (from the original due date) and have valid reasons, you must complete an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.

The application must be lodged no later than one working day before the official due date. You will be notified within no more than two working days of the date of lodgement as to whether the extension has been granted.
If you seek an Extension of Submittable Work for more than seven calendar days (from the original due date), you must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than two working days after the official due date.

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked.

Special Consideration:
Please refer to to find more information about special consideration.

Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the university.
Please refer to to find more information about plagiarism.

Email Communication:
All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

Course Overview: Access Course Overview