Course Title: Use targeted communication skills to build relationships

Part A: Course Overview

Program: C5318 Diploma of Community Services (Alcohol, other drugs and mental health)

Course Title: Use targeted communication skills to build relationships

Portfolio: DSC Portfolio Office

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies

Face-to-Face or Internet or Workplace

Term1 2014,
Term1 2015


Alice Springs Campus


365T Global, Urban and Social Studies


Term2 2015

Course Contact: Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact Email:

Course Description

This course describes the knowledge and skills required to apply specific workplace communication techniques to build and maintain relationships with clients and colleagues based on respect and trust.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCCOM403A Use targeted communication skills to build relationships


1. Communicate effectively with clients and staff

2. Contribute to the implementation of effective communication strategies

3. Use specific communication techniques to maintain constructive interaction

4. Facilitate discussions

5. Identify communication strategies to build relationships with clients who are involuntary or present communication challenges

Learning Outcomes

By completing this course you will achieve the learning outcomes as identified by the above mentioned elements.

You will learn to communicate effectively, use communication techniques to facilitate discussion and build relationships with clients.

Overview of Assessment

You will be assessed on your skills to implement a complex case management plan with an integrated and multi-staged case study. You will be required to undertake a variety of tasks throughout each stage specifically designed to provide you with an opportunity to demonstrate your competency working with clients presenting with multiple and complex needs. This will enable you to develop and build your effective communication techniques.
You will also be required to engage in a reflective peer supervision/review process throughout the year. This will be documented by your teachers and assessors and will also enable you to demonstrate your ability to communicate effectively within the context of complex care.
 This course will be assessed via a number of class based and work-integrated tasks. To be deemed competent in this course you will be required to demonstrate your skills knowledge and attitude through a five staged case study. Each stage will require you to complete a number of activities and present work to be reviewed by your peers and teachers/assessors. In addition to the written work submitted you will be required to present aspects of your work to the class and undertake simulated in-class role plays.