Course Title: Develop workplace communication strategies

Part B: Course Detail

Teaching Period: Term1 2020

Course Code: GEDU6080C

Course Title: Develop workplace communication strategies

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Dianne Mackay

Course Contact Phone: 9925 4454

Course Contact Email: dianne.mackay@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

 In this unit you will develop skills and knowledge required to develop communication protocols for a team or business unit.  Workers in this area are responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCOM003 Develop workplace communication strategies

Element:

1. Develop communication strategies

Performance Criteria:

1.1 Identify internal and external information needs

1.2 Identify competing or conflicting interests

1.3 Develop a range of communication strategies to meet organisation needs and goals

1.4 Develop a communication plan

Element:

2. Establish communication protocols

Performance Criteria:

2.1 Identify processes for adapting communication strategies to suit a range of contexts

2.2 Develop processes and protocols in line with communication strategies

2.3 Prepare information and resources to support the implementation of communication protocols

Element:

3. Promote the use of communication strategies

Performance Criteria:

3.1 Present information to staff regarding communication strategies, protocols and organisation standards

3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff

3.3 Maintain work-related networks and relationships to meet organisation objectives

Element:

4. Review communication practices

Performance Criteria:

4.1 Obtain feedback from others to assess communication outcomes

4.2 Record lessons learnt and identify opportunities for continuous improvement

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

In this course and within the cluster, you will participate in a variety of learning activities including class tutorials, discussions and questioning.


Teaching Schedule

Session/week

Key topics

Delivery method

Key learning and assessment activities

Unit(s) of competency/

performance criteria covered

Resources required

Student/RMIT allocated

Comments

Reflection

Progress

Follow-up actions

 

 

Session 1

 

 

 

Introduction to professional communication

Introduction to communication strategies and protocols

Face to face

Introduction to the unit and the assessments

  • What is professional communication vs personal or casual communication?
  • What is a communication strategy?
  • What is a communication protocol?
  • Identifying organisation communication needs.

1.1, 2.1, 2.2, 2.3, 3.2, 3.3, 4.1, 4.2

 

 

 

 

 

Session 2

How to develop a communication strategy and protocol

Face to face
  • Work on assessment task 1: application for extension
  • Identify internal and external information needs
  • Identify competing or conflicting interests
  • Develop communication strategies to meet organisation needs and goals
  • Develop a communication plan
  • Identifying processes for adapting communication strategies to suit a range of contexts
  • Develop processes and protocols in line with communication strategies
  • Prepare information and resources to support the implementation of communication protocols

1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3

 

 

Session 3

Issues to consider when developing a communications strategy

Face to face
  • Political, economic, social and technological factors
  • Competition and stakeholders
  • Relation to organisational strategic plans
  • SWOT
  • Legal and ethical considerations including;
    • Privacy and confidentiality
    • Discrimination
    • Duty of care
    • Mandatory reporting
    • Informed consent
  • Who needs to know what, when, how, why?

1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 4.1, 4.2

 

 

Session 4

Forms of communication and assessment task 2

Face to face
  • Communication considerations including;
    • Formal communication channels
    • Informal communication channels
    • Etiquette and expectations
    • Barriers to communication
    • Special needs
  • Traditional communication channels and challenges
  • Digital media and new and emerging communication channels and challenges
  • In class time to complete Assessment Task 2

1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 4.1, 4.2

 

 

Session 5

Putting communication strategies and protocols into action

Face to face
  • Presenting information to staff
  • Modelling and mentoring
  • Maintaining standards
  • Obtaining and responding to feedback
  • Continuous improvement processes
  • Introduction to Assessment Task 3: website development

3.1, 3.2, 3.3, 4.1, 4.2,

 

 

Session 6

Review and catch up

Introduction to podcast development

Face to face
  • Catch up with any topics missed/misunderstood
  • Why is communication so important?
  • What value is there teaching youth work students to record a podcast?
  • Examples of good podcasts.
  • No excuse for ugliness!

2.1, 2.2, 2.3, 4.1, 4.2,

 

 

Session 7

Review and catch up

Assessment Task 3

Face to face
  • In class time to complete Assessment Task 3

 

 

 

Session 8

Assessment Task 3 presentations

Face to face
  • Assessment Task 3

 

 


Learning Resources

Prescribed Texts


References


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops


Overview of Assessment

Assessment Task 1

Knowledge Assessment

Assessment Task 2 

Develop and present a communication strategy + Case Study

Assessment Task 3

Develop and implement a digital media communication strategy

  Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:   CA: Competency Achieved NYC: Not Yet Competent DNS: Did not Submit for Assessment   If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Unit if you would like to find out more: https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services   A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.   Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams 

 


Assessment Tasks

Students enrolled in Vocational Education and Training qualifications are assessed for Competency.  To be assessed competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace. To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.


Assessment Matrix

Course Overview: Access Course Overview