Course Title: Develop workplace communication strategies

Part B: Course Detail

Teaching Period: Term1 2021

Course Code: GEDU6080C

Course Title: Develop workplace communication strategies

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Dianne Mackay

Course Contact Phone: 9925 4454

Course Contact Email: dianne.mackay@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

 In this unit you will develop skills and knowledge required to develop communication protocols for a team or business unit.  Workers in this area are responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

 

This unit is delivered with CHCLEG003 Manage legal and ethical compliance.  Each unit is assessed separately.

 

 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCOM003 Develop workplace communication strategies

Element:

1. Develop communication strategies

Performance Criteria:

1.1 Identify internal and external information needs

1.2 Identify competing or conflicting interests

1.3 Develop a range of communication strategies to meet organisation needs and goals

1.4 Develop a communication plan

Element:

2. Establish communication protocols

Performance Criteria:

2.1 Identify processes for adapting communication strategies to suit a range of contexts

2.2 Develop processes and protocols in line with communication strategies

2.3 Prepare information and resources to support the implementation of communication protocols

Element:

3. Promote the use of communication strategies

Performance Criteria:

3.1 Present information to staff regarding communication strategies, protocols and organisation standards

3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff

3.3 Maintain work-related networks and relationships to meet organisation objectives

Element:

4. Review communication practices

Performance Criteria:

4.1 Obtain feedback from others to assess communication outcomes

4.2 Record lessons learnt and identify opportunities for continuous improvement

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

This course will be a blended delivery online via Canvas/Collaborate Ultra with some face to face demonstration of skills and knowledge.

 

In-class (campus-based and online classroom) activities: 

  • teacher directed group activities/projects 
  • peer teaching 
  • group discussion 
  • class activities to review discussions/lectures 
  • role play activities 

Out-of-class activities: 

  • independent project-based work online and others research 

independent study 


Teaching Schedule

Course Schedule Communication

 

 

Session/week

Key topics

Key learning and assessment activities

 

 

Session 1

 

 

 

Introduction to professional communication

Introduction to communication strategies and protocols

Introduction to the unit and the assessments

  • What is professional communication vs personal or casual communication?
  • What is a communication strategy?
  • What is a communication protocol?
  • Identifying organisation communication needs.

Session 2

How to develop a communication strategy and protocol
  • Work on assessment task 1: application for extension
  • Identify internal and external information needs
  • Identify competing or conflicting interests
  • Develop communication strategies to meet organisation needs and goals
  • Develop a communication plan
  • Identifying processes for adapting communication strategies to suit a range of contexts
  • Develop processes and protocols in line with communication strategies
  • Prepare information and resources to support the implementation of communication protocols

Session 3

Issues to consider when developing a communications strategy
  • Political, economic, social and technological factors
  • Competition and stakeholders
  • Relation to organisational strategic plans
  • SWOT
  • Legal and ethical considerations including;
    • Privacy and confidentiality
    • Discrimination
    • Duty of care
    • Mandatory reporting
    • Informed consent
  • Who needs to know what, when, how, why?

Session 4

Forms of communication and assessment task 2
  • Communication considerations including;
    • Formal communication channels
    • Informal communication channels
    • Etiquette and expectations
    • Barriers to communication
    • Special needs
  • Traditional communication channels and challenges
  • Digital media and new and emerging communication channels and challenges
  • In class time to complete Assessment Task 2

Session 5

Putting communication strategies and protocols into action
  • Presenting information to staff
  • Modelling and mentoring
  • Maintaining standards
  • Obtaining and responding to feedback
  • Continuous improvement processes
  • Introduction to Assessment Task 3: website development

Session 6

Review and catch up

Introduction to podcast development
  • Catch up with any topics missed/misunderstood
  • Why is communication so important?
  • What value is there teaching youth work students to record a podcast?
  • Examples of good podcasts.
  • No excuse for ugliness!

Session 7

Review and catch up

Assessment Task 3
  • In class time to complete Assessment Task 3

Session 8

Assessment Task 3 presentations
  • Assessment Task 3


Learning Resources

Prescribed Texts


References


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops

 


Overview of Assessment

Assessment Task 1

Knowledge Assessment

Assessment Task 2 

Develop and present a communication strategy + Case Study

Assessment Task 3

Develop and implement a digital media communication strategy

  Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:   CA: Competency Achieved NYC: Not Yet Competent DNS: Did not Submit for Assessment   If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Unit if you would like to find out more: https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services   A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.   Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams 

 


Assessment Tasks

Students enrolled in Vocational Education and Training qualifications are assessed for Competency.  To be assessed competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace. To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.

Assessment tasks need to be completed for this unit are:

Assessment Task 1

Knowledge Assessment

Assessment Task 2 

Develop and present a communication strategy + Case Study

Assessment Task 3

Develop and implement a digital media communication strategy


Assessment Matrix

The assessment matrix is located in Canvas at the end of each assessment task.

 

 

Other Information

Please refer to the RMIT student page for extensive information about the support available for students in  a range of  matters: https://www.rmit.edu.au/students

Equitable Learning Services to provide support and equal opportunities for students with a disability, long-term illness and/or mental health condition and primary carers of individuals with a disability.

https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services

Course Overview: Access Course Overview