Course Title: Develop workplace communication strategies

Part B: Course Detail

Teaching Period: Term1 2022

Course Code: GEDU6080C

Course Title: Develop workplace communication strategies

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

  

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  

School: 535T Social Care and Health

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Sarah Davidson

Course Contact Phone: +61 3 9925 8871

Course Contact Email: sarah.davidson@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

 In this unit you will develop skills and knowledge required to develop communication protocols for a team or business unit.  Workers in this area are responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

This unit is delivered with CHCLEG003 Manage legal and ethical compliance.  Each unit is assessed separately.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCCOM003 Develop workplace communication strategies
Element:	1. Develop communication strategies
Performance Criteria:	1.1 Identify internal and external information needs 1.2 Identify competing or conflicting interests 1.3 Develop a range of communication strategies to meet organisation needs and goals 1.4 Develop a communication plan
Element:	2. Establish communication protocols
Performance Criteria:	2.1 Identify processes for adapting communication strategies to suit a range of contexts 2.2 Develop processes and protocols in line with communication strategies 2.3 Prepare information and resources to support the implementation of communication protocols
Element:	3. Promote the use of communication strategies
Performance Criteria:	3.1 Present information to staff regarding communication strategies, protocols and organisation standards 3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff 3.3 Maintain work-related networks and relationships to meet organisation objectives
Element:	4. Review communication practices
Performance Criteria:	4.1 Obtain feedback from others to assess communication outcomes 4.2 Record lessons learnt and identify opportunities for continuous improvement

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

This course will be a blended delivery online via Canvas/Collaborate Ultra with some face to face demonstration of skills and knowledge.

 

In-class (campus-based and online classroom) activities: 

• teacher directed group activities/projects 
• peer teaching 
• group discussion 
• class activities to review discussions/lectures 
• role play activities 

Out-of-class activities: 

• independent project-based work online and others research 

independent study 

Teaching Schedule

WEEK	TOPIC
WEEK 1	Introduction to professional communication Introduction to communication strategies and protocols How to develop a communication strategy and protocol Putting communication strategies and protocols into action Assessment task 1
WEEK 2	Issues to consider when developing a communications strategy Forms of communication and assessment task 2
WEEK 3	Discuss assessment task 3, Digital communication strategies
WEEK 4	Assessment task 2 Presentations
WEEK 5	Complete task -3 in class, final assessment support

Learning Resources

Prescribed Texts

References

Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops

Overview of Assessment

Assessment Task 1

Knowledge Assessment

Assessment Task 2 

Develop and present a communication strategy + Case Study

Assessment Task 3

Develop and implement a digital media communication strategy

Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved NYC: Not Yet Competent DNS: Did not Submit for Assessment
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Unit if you would like to find out more: https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams 

Assessment Tasks

Assessment Task 1: This assessment task has been designed to allow you to demonstrate your understanding of developing workplace communication strategies. The knowledge questions are also designed to support you to reflect on how you can transfer everyday communication skills practically to the workplace and identify ways to adapt tools to suit a range of youth work contexts.

Assessment Task 2: Students must demonstrate their skills and knowledge in developing and presenting a Communication Strategy for the promotion of Organisational information to the community. Students are required to present a simple, clear and effective communication strategy.

Assessment Task 3: Students must demonstrate their skills and knowledge in developing and implementing a digital communication strategy for the promotion of organisational information to the community.

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency.

The assessment matrix is located in Canvas, at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview