Course Title: Manage service response to young people in crisis
Part B: Course Detail
Teaching Period: Term1 2023
Course Code: HWSS6024C
Course Title: Manage service response to young people in crisis
Important Information:
Please note that this course may have compulsory in-person attendance requirements for some teaching activities.
To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.
Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.
Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus
Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.
School: 535T Social Care and Health
Campus: City Campus
Program: C5331 - Diploma of Youth Work
Course Contact: Dianne Mackay
Course Contact Phone: +613 9925 4454
Course Contact Email: dianne.mackay@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 150
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this course you will develop the skills and knowledge required to develop an agency approach to young people in crisis.
This unit is taught and assessed in a cluster with:
CHCYTH005 - Develop and implement procedures to enable young people to address their needs
CHCYTH008 - Support young people to take collective action
CHCYTH009 - Support youth programs
CHCYTH011 - Work effectively with young people and their families
CHCDEV002 - Analyse sociological factors on clients in community work and services
Students typically do 160 hours of work placement undertaking youth work practice support the learning and assessment of these units
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCYTH012 Manage service response to young people in crisis |
Element: |
1. Implement a framework for preventing crisis situations |
Performance Criteria: |
1.1 Develop a framework to address prevention and response to critical situations, and which reflects consideration of beliefs, rights and needs of client and responsibilities of organisation within a legislative and statutory context 1.2 Establish appropriate resources and mechanisms to assist workers to deal with crisis situations 1.3 Define details of organisation's responsiveness to crisis situations and articulate to relevant personnel 1.4 Store and maintain all information related to crisis situations to maximise accessibility, accuracy, currency and legibility 1.5 Implement procedures to ensure clients have ready access to information that may help to resolve crisis situations |
Element: |
2. Support staff in responding to a crisis |
Performance Criteria: |
2.1 Establish appropriate protocols for managing potential and actual crisis situations 2.2 Draft and regularly update procedures for the management of crises and communicate to staff and other relevant personnel 2.3 Ensure any crisis management procedures developed are consistent with legal and organisational obligations and constraints 2.4 Allocate resources for prompt and effective response to crisis situations 2.5 Provide appropriate crisis response training and update briefings to workers on a regular basis 2.6 Formulate appropriate advice for upgrade of organisation procedures including those related to workplace health and safety (WHS) and other industrial and legislative requirements |
Element: |
3. Follow-up crisis situations |
Performance Criteria: |
3.1 Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation's policies and procedures 3.2 Define debriefing procedures and implement routinely 3.3 Provide opportunity for participation in review and evaluation of organisation responsiveness 3.4 Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the below elements.
Implement a framework for preventing crisis situations |
1.1 Develop a framework to address prevention and response to critical situations, and which reflects consideration of beliefs, rights and needs of client and responsibilities of organisation within a legislative and statutory context 1.2 Establish appropriate resources and mechanisms to assist workers to deal with crisis situations 1.3 Define details of organisation’s responsiveness to crisis situations and articulate to relevant personnel 1.4 Store and maintain all information related to crisis situations to maximise accessibility, accuracy, currency and legibility 1.5 Implement procedures to ensure clients have ready access to information that may help to resolve crisis situations |
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2. Support staff in responding to a crisis |
2.1 Establish appropriate protocols for managing potential and actual crisis situations 2.2 Draft and regularly update procedures for the management of crises and communicate to staff and other relevant personnel 2.3 Ensure any crisis management procedures developed are consistent with legal and organisational obligations and constraints 2.4 Allocate resources for prompt and effective response to crisis situations 2.5 Provide appropriate crisis response training and update briefings to workers on a regular basis 2.6 Formulate appropriate advice for upgrade of organisation procedures including those related to workplace health and safety (WHS) and other industrial and legislative requirements |
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3. Follow-up crisis situations |
3.1 Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation’s policies and procedures 3.2 Define debriefing procedures and implement routinely 3.3 Provide opportunity for participation in review and evaluation of organisation responsiveness 3.4 Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed |
Details of Learning Activities
This course will be a blended delivery with face to face on campus sessions and online via Canvas/Collaborate Ultra sessions
In-class (campus-based and online classroom) activities:
• teacher directed group activities/projects
• group discussion
• class activities to review discussions/lectures
• role play activities
Out-of-class activities:
• independent assessment -based work, research
• independent study
• Assessment based Group work
• Placement
Teaching Schedule
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Semester 1 Weeks |
Topic |
Assessment Due |
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Course and placement introduction This Topic is an introduction to your course, assessments, and placement. |
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Week 2 |
Topic -1 Organisational Frame works The main content cover under this topic are: |
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Week 3 |
Topic -1 Organisational Frame works continuing
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Week 4 |
Task 2, Placement support Discuss and complete Assessment task 2 in class. Placement support |
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Week 5 |
Topic 2- sociology The main |
Assessment Task 2 due |
Week 6 |
Topic 2- Sociology Continuing |
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Week 7 |
Online class
Topic 2- sociology Continuing Task -1- Discuss and complete in class . |
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Week 8 |
Placement support
Placement resume etc. support in class |
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Week 9 |
Topic -3 YP and youth programs The main content cover under this topic are: • Programs - moving from need to design
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Week 10 |
Topic -3 YP and youth programs Continue Support and Manage Youth programs |
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Week 11 |
Topic -3 YP and youth programs Continue Support and Manage Youth programs Placement support |
Assessment Task 1 Due |
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Week 12
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Online class Task 5, Placement support Discuss Assessment Task 5 requirements in class. This is a placement assessment.
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Week 13 |
Topic -4 Collective Action The main content cover under this topic are: • Working to identify strategies for young people to address these- Planning
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Week 14 |
Topic -4 Collective Action Continue Collective Action |
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Week 15
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Task 6, Placement support Discuss and unpack Task 6 in class |
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Week 16 |
The main content covered under this topic are: What is a Crisis?
· How does young people in Crisis response · What is a crisis response framework? · Preventing a Crisis Situation · Responsibility of the organisation in dealing with crisis situations · Resources to assist dealing with crisis situations Crisis Intervention · Youth worker’s role in a crisis situation Crisis Management during an event pic 5- Crisis |
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Week 17 |
Topic 5 Crisis Continuing |
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Week 18 |
Online class
Discuss Assessment Task 3,
Support with Task 1 and 2 resubmissions |
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Semester -2
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Semester 2 Week |
Topic |
Assessment Due |
Week 1 |
Topic 6 – YP and needs For this topic, we will discuss how can we support young people to address their needs. We will have a look at how to engage young people in this process and also how to link YP with appropriate services. We will have two weeks to complete this topic. The main content covered under this topic are:
· Maslow's Hierarchy of Needs · What is wellbeing?
· The Wellbeing needs of Young Australians
· How do we support young people to address their needs
· Appropriate communication techniques to engage young people in the assessment process
· Linking Young people with appropriate services to meet their needs Ensure that young people with complex needs receive appropriate services · Monitor and review of support provided to clients · Support, Supervision and debrief for staff
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Week 2 |
Topic 6 – YP and needs Continuing
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Week 3 |
Presentation – Task 3 Assessment Task: 3 Presentations in class. Each student need to do a 10-minute presentation addressing all the criteria in Task 3
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Week 4 |
Presentation – Task 3 Assessment Task: 3 Presentations in class. Each student need to do a 10-minute presentation addressing all the criteria in Task 3 |
Assessment Task 3 |
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Week 5
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Online class Topic 7 – YP and Family For this topic, we will discuss the strategies to work with YP and their families in different situations. We will have two weeks to complete this topic. The main content covered under this topic are:
What is a family? Establish relationship with the young person and nominated carer/family members Provide information to the young person and family in a factual, clear and ethical manner. Obstacles to professional relationship with families and carers Determine a mutual approach to addressing the young person’s needs Negotiate with the young person regarding their goals Goal setting process Developing plans to support the young person to achieve their goals, identify resources to work with clients
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Week 6 |
Online class Topic 7 – YP and family continues
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Week 7 |
Role play Prep and practice
Practice roleplay |
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Week 8 |
Role play Role play – Students need to undertake role (Task 4). The assessor will observe students while they are doing their role play. |
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Week 9 |
Role play Role play – Students need to undertake role (Task 4). The assessor will observe students while they are doing their role play. |
Week 10 |
Discuss Assessment Task 7 Revisit Assessment task 5, 6
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Week 11 |
Placement- undertaking placement |
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Week 12 |
Placement- undertaking placement |
Assessment Task 6 |
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Week 13
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Role play – Students need to undertake role (Task 4). The assessor will observe students while they are doing their role play
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Assessment Task 4 |
Week 14 |
Assessment Task 5 in class support |
Assessment Task 5 |
Week 15 |
Assessment task 7 in class support, placement logbook support in class
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Assessment Task 7 |
Week 16 |
Guest speakers, End of year Celebration
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Assessment Task 8 |
Week 17 |
Online class Support with Resubmissions, logbook |
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Week 18 |
Online class |
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Learning Resources
Prescribed Texts
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing
Library - RMIT University
The Study Support Hub
One-on-one consultations - RMIT University
Overview of Assessment
This course is assessed in accordance with competency-based assessment.
To demonstrate competency in this course you will need to complete the following assessment tasks to a satisfactory standard. You will receive feedback from the teacher when you have completed the assessment tasks
Assessment Task 1
Knowledge Questions
Assessment Task 2
Organisational frameworks
Assessment Task 3
Presentation
Assessment Task 4
Role Play
Assessment Task 5
Community Project
Assessment Task 6
Practical – observation and questions
Assessment Task 7
Placement reflection
Assessment Task 8
Placement observation
Students need to submit completed logbooks as well.
Students need to complete required hours of work placement undertaking youth work practice support the assessment tasks
You should refer to the assessment plan which is available on Canvas for details of each assessment task and for detailed assessment criteria.
Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment
You will be given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca
Assessment Tasks
Assessment Task 1
Knowledge Questions
Assessment Task 2
Organisational frameworks
Assessment Task 3
Presentation
Assessment Task 4
Role Play
Assessment Task 5
Community Project
Assessment Task 6
Practical – observation and questions
Assessment Task 7
Placement reflection
Assessment Task 8
Assessment Matrix
Available on Canvas
Other Information
Please refer to the RMIT student page for extensive information about the support available for students in a range of matters:
Current students - RMIT University
Equitable Learning Services provide support and equal opportunities for students with a disability, long-term illness and/or mental health condition and primary carers of individuals with a disability.
Equitable learning and disability - RMIT University
Course Overview: Access Course Overview