Course Title: Respond to client needs

Part B: Course Detail

Teaching Period: Term2 2021

Course Code: HWSS6110C

Course Title: Respond to client needs

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Dianne Mackey

Course Contact Phone: +61 3 9925 4454

Course Contact Email: dianne.mackay@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

In this course you will acquire the skills and knowledge required to respond holistically to young peoples needs. Young people may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation. 

This unit is taught and assessed with: 

CHCADV002 Provide advocacy and representation services

CHCCSM005 Develop, facilitate and review all aspects of case management

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCCCS016 Respond to client needs
Element:	1. Establish an interpersonal relationship with the client
Performance Criteria:	1.1 Define boundaries and use communication skills to establish trust and respect 1.2 Assist the client to identify areas of concern and to determine options for action 1.3 Share information with client about options and services available to enable them to make informed decisions
Element:	2. Identify the range of issues impacting on the client
Performance Criteria:	2.1 Identify indicators of harm, neglect, abuse or risk of harm 2.2 Seek information from a range of appropriate sources to identify possible presenting issues 2.3 Apply organisation procedures for collecting and analysing client information
Element:	3. Analyse information to determine course of action
Performance Criteria:	3.1 Identify and prioritise client's current needs and available sources of assistance 3.2 Identify organisation's capacity to meet range of client needs to be addressed 3.3 Follow relevant legislation, organisation policies and procedures and duty of care obligations and legislative requirements in responding to indicators of actual or potential risk of abuse, neglect or harm 3.4 Recognise when client needs exceed limitations of service and/or role and respond and refer within organisation policies and procedures
Element:	4. Refer client to other services to provide additional support
Performance Criteria:	4.1 Identify need for additional support 4.2 Work with client to motivate, support and encourage the client 4.3 Identify sources of assistance and refer as appropriate 4.4 Follow organisation policies and procedures for transitioning or exiting from service as per organisation and legislative requirements

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

In-class (campus-based and online classroom) activities: 

• teacher directed group activities/projects 
• peer teaching 
• group discussion 
• class activities to review discussions/lectures 
• role play activities 

Out-of-class activities: 

• independent project-based work online and other research 
• independent study 

Teaching Schedule

Session/week	Key topics	Key learning and assessment activities
Session 1	Introduction to the cluster Introduction to case management: Establishing your role Working within a case management framework	Introduction to the Case Work and Advocacy cluster: What’s covered and objectives Overview of Assessment Role of the case worker Case management process and models Role of the advocate/representative Other people with responsibility/roles Technical skills in case management eg: genograms, case notes Defining boundaries Establishing Rapport Defining the issue of concern: In the clients own words In your professional experience Initial assessment appointment
Session 2	Working within an organisation Working within a network/sector	Family participation Legal and ethical obligations Organisational policies and procedures when working with clients. Organisational capacity Recognising when client needs alternative/different support or when organisation is inappropriate Consider appropriate referrals Who else can support this client? Who has influence? Collaboration opportunities Working within governance frameworks
Session 3	Short term goals in case management and advocacy Assessment 1:	Establishing immediate need Establishing neglect/abuse Identifying client strengths Emergency services for young people Reflect on case management practices Work within organisational requirements Assessment 1
Session 4	Long term goals in case management and advocacy	Action planning and goal setting Long term planning Additional support services Role of the organisation Making changes to action plans Reporting
Session 5	Techniques and models of relationship building and case management	Strengths based Rehabilitation Scaffolding
Session 6	Harm and neglect in case management and advocacy Assessment Task 2	Recognising harm and neglect Reporting harm and neglect Recognising organisational capacity and role Recognising individual capacity and role Referrals Cultural safety Task2
Session 7	Case management statutory requirements Assessment -3	Reporting Case file management Statutory requirements of case management Child safe standards Rights of appeal Complaints procedures Assessment -3
Session 8	Family support and involvement Assessment - 4	Families in case management and advocacy Sharing information with families Working with families Goal setting with families
Session 9	Exiting and ending the relationship  Complete Assessment 4&5	Recognizing when it’s time to exit a client Exiting procedures Reporting on exits and case closures Compliance during case closures Assessment 4&5
Session 10	Review of the unit Assessment support	Review concepts assessment submission

Learning Resources

Prescribed Texts

References

Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops

Overview of Assessment

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment.

Assessment will include:

1 of 5 Collaborate with Clients to establish needs and set goals: Part A Simulated Workplace Scenario, Part B & C Documentation submitted on Canvas

2 of 5 Conduct a cas management meeting, prepare case plans and refer clients: Part A Simulated Workplace Scenario, Part B & C Documentation submitted on Canvas

3 of 5 Monitor, review and close case work: Part A & B Simulated Workplace Scenario, Part A, B & C Documentation submitted on Canvas

4 of 5 Provide advocacy representation- Research project

5 of 5 Student placement task

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca

Assessment Tasks

Students enrolled in Vocational Education and Training qualifications are assessed for Competency.  To be assessed competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace. To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.

Assessment tasks need to be completed for this unit are:

Assessment task 1:Collaborate with clients

Assessment task 2: Conduct case management meetings 

Assessment task 3: Monitor, review and close work

Assessment task 4: Provide advocacy and representation

Assessment task 5: Practical task

 

Assessment Matrix

The assessment matrix (Rubric) is in canvas at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about the support available for students in  a range of  matters: https://www.rmit.edu.au/students

Equitable Learning Services provide support and equal opportunities for students with a disability, long-term illness and/or mental health condition and primary carers of individuals with a disability.

https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services

Course Overview: Access Course Overview