Course Title: Respond to client needs
Part B: Course Detail
Teaching Period: Term2 2023
Course Code: HWSS6110C
Course Title: Respond to client needs
Important Information:
Please note that this course may have compulsory in-person attendance requirements for some teaching activities.
To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.
Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.
Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus
Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.
School: 535T Social Care and Health
Campus: City Campus
Program: C5331 - Diploma of Youth Work
Course Contact: Dianne Mackay
Course Contact Phone: +613 9925 4454
Course Contact Email: dianne.mackay@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this course you will acquire the skills and knowledge required to respond holistically to young peoples needs. Young people may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation.
This unit is taught and assessed with:
CHCADV002 Provide advocacy and representation services
CHCCSM005 Develop, facilitate and review all aspects of case management
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCCS016 Respond to client needs |
Element: |
1. Establish an interpersonal relationship with the client |
Performance Criteria: |
.1 Define boundaries and use communication skills to establish trust and respect 1.2 Assist the client to identify areas of concern and to determine options for action 1.3 Share information with client about options and services available to enable them to make informed decisions |
Element: |
2. Identify the range of issues impacting on the client |
Performance Criteria: |
2.1 Identify indicators of harm, neglect, abuse or risk of harm 2.2 Seek information from a range of appropriate sources to identify possible presenting issues 2.3 Apply organisation procedures for collecting and analysing client information |
Element: |
3. Analyse information to determine course of action |
Performance Criteria: |
3.1 Identify and prioritise client's current needs and available sources of assistance 3.2 Identify organisation's capacity to meet range of client needs to be addressed 3.3 Follow relevant legislation, organisation policies and procedures and duty of care obligations and legislative requirements in responding to indicators of actual or potential risk of abuse, neglect or harm 3.4 Recognise when client needs exceed limitations of service and/or role and respond and refer within organisation policies and procedures |
Element: |
4. Refer client to other services to provide additional support |
Performance Criteria: |
4.1 Identify need for additional support 4.2 Work with client to motivate, support and encourage the client 4.3 Identify sources of assistance and refer as appropriate 4.4 Follow organisation policies and procedures for transitioning or exiting from service as per organisation and legislative requirements |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the below elements.
. Establish an interpersonal relationship with the client
1.1 Define boundaries and use communication skills to establish trust and respect
1.2 Assist the client to identify areas of concern and to determine options for action
1.3 Share information with client about options and services available to enable them to make informed decisions
2. Identify the range of issues impacting on the client
2.1 Identify indicators of harm, neglect, abuse or risk of harm
2.2 Seek information from a range of appropriate sources to identify possible presenting issues
2.3 Apply organisation procedures for collecting and analysing client information
3. Analyse information to determine course of action
3.1 Identify and prioritise client's current needs and available sources of assistance
3.2 Identify organisation's capacity to meet range of client needs to be addressed
3.3 Follow relevant legislation, organisation policies and procedures and duty of care obligations and legislative requirements in responding to indicators of actual or potential risk of abuse, neglect or harm
3.4 Recognise when client needs exceed limitations of service and/or role and respond and refer within organisation policies and procedures
4. Refer client to other services to provide additional support
4.1 Identify need for additional support
4.2 Work with client to motivate, support and encourage the client
4.3 Identify sources of assistance and refer as appropriate
4.4 Follow organisation policies and procedures for transitioning or exiting from service as per organisation and legislative requirements
Details of Learning Activities
Details of learning activities
This course will be a blended delivery with face to face on campus sessions and online via Canvas/Collaborate Ultra sessions
In-class (campus-based and online classroom) activities:
- teacher directed group activities/projects
- group discussion
- class activities to review discussions/lectures
- role play activities
Out-of-class activities:
- independent assessment -based work, research
- independent study
- Assessment based Group work
Teaching Schedule
Week |
Topic |
Assessment Due Date |
|
Introduction to Case Management Assessment Requirements |
||
Week 2 |
Introduction to Advocacy |
|
Week 3 |
Intake Processes |
|
Week 4 |
Case Planning |
|
Week 5 |
Referrals Introduction to Clients Frameworks |
|
Week 6 |
Monitoring and Reviewing Human Right and Ethics |
|
Week 7 |
Introduction to Assessment Task 1, 2, 3 and 4
Work on Assessment Task 1 |
Week 8 |
Complete Assessment Task 1 Role Plays |
AT1 Role Play due in Week 8 class Submission Due |
|
Week 9
|
Introduction to Assessment Task 2 |
|
Week 10 |
Complete Assessment Task 2 Role Plays |
AT2 Role Play due in Week 10 class Submission Due |
Week 11 |
Introduction to Assessment Task 3 |
|
Week 12 |
Complete Assessment Task 3 Role Plays |
AT3 Role Play due in Week 12 class Submission Due |
Week 13 |
Introduction to Assessment Task 4 |
|
Week 14 |
Complete Assessment Task 4 Role Plays |
AT4 Role Play due in Week 14 class Submission Due |
Week 15 |
Complete Assessment Task 5 |
|
Week 16 |
Farewell, Reflection and Feedback
Assessment Support if needed |
AT5 |
|
Week 17
|
|
|
|
Week 18
|
|
|
Learning Resources
Prescribed Texts
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing
Library - RMIT University
The Study Support Hub
One-on-one consultations - RMIT University
Overview of Assessment
This course is assessed in accordance with competency-based assessment.
To demonstrate competency in this course you will need to complete the following assessment tasks to a satisfactory standard. You will receive feedback from the teacher when you have completed the assessment tasks.
Assessment Task 1 : Establish Client Needs
Assessment Task 2: Conduct Case Planning Meetings
Assessment Task 3: Monitor and Review
Assessment Task 4: Close Cases
Assessment Task 5: Knowledge Questions
Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are: You should refer to the assessment plan which is available on Canvas for details of each assessment task and for detailed assessment criteria.
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment
You will be given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Unit if you would like to find out more (https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services)
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams
Assessment Tasks
Assessment Task 1 : Establish Client Needs
Assessment Task 2: Conduct Case Planning Meetings
Assessment Task 3: Monitor and Review
Assessment Task 4: Close Cases
Assessment Task 5: Knowledge Questions
Assessment Matrix
Available on Canvas
Other Information
Please refer to the RMIT student page for extensive information about the support available for students in a range of matters:
Current students - RMIT University
Equitable Learning Services provide support and equal opportunities for students with a disability, long-term illness and/or mental health condition and primary carers of individuals with a disability.
Equitable learning and disability - RMIT University
Course Overview: Access Course Overview