Course Title: Develop and implement service programs
Part B: Course Detail
Teaching Period: Term1 2022
Course Code: HWSS6112C
Course Title: Develop and implement service programs
Important Information:
Please note that this course may have compulsory in-person attendance requirements for some teaching activities.
To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.
Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.
Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus
Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.
School: 535T Social Care and Health
Campus: City Campus
Program: C5331 - Diploma of Youth Work
Course Contact: Sarah Davidson
Course Contact Phone: +61 3 9925 8871
Course Contact Email: sarah.davidson@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this course, you will gain skills and knowledge required to engage young people, analyse service needs of particular groups and develop programs and services to meet those needs.
This unit is taught and assessed with
CHCPRP001 Develop and maintain networks and collaborative partnerships
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCCS007 Develop and implement service programs |
Element: |
1. Engage consumers in the analysis of service needs |
Performance Criteria: |
1.1 Develop a plan for consumer participation and engagement in decisions about service provision 1.2 Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan 1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these 1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed 1.5 Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups 1.6 Evaluate broader organisation context and its impact on service delivery |
Element: |
2. Develop programs |
Performance Criteria: |
2.1 Facilitate input to program development from internal and external stakeholders 2.2 Engage people accessing programs in management processes and develop formal arrangements as required 2.3 Incorporate consideration of individual differences, rights, needs and preferences in the planning processes 2.4 Integrate both internal and external services as required 2.5 Determine financial, human and physical resource requirements 2.6 Develop supporting systems and procedures 2.7 Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs 2.8 Document program identifying priorities, timelines and responsibilities |
Element: |
3. Implement and monitor programs |
Performance Criteria: |
3.1 Communicate roles and responsibilities to relevant stakeholders 3.2 Facilitate provision of training to support implementation 3.3 Monitor service delivery against agreed objectives and budgetary frameworks 3.4 Make user interactions and feedback an integral part of ongoing monitoring 3.5 Identify and address problems in addressing the needs of service users in accordance with organisation procedures 3.6 Maintain relevant program and service delivery documentation |
Element: |
4. Evaluate programs |
Performance Criteria: |
4.1 Assess capacity of programs to meet objectives 4.2 Seek and evaluate feedback from those using the service and other stakeholders 4.3 Modify programs as needed to meet changing requirements within policy and budgetary frameworks |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class, will also be spent working on applied assessment tasks.
Teaching Schedule
Week |
Topic |
|
Networks, Partnerships and collaboration Need assessment and consultation
|
|
Week 2 |
Program development and Implementation
|
Week 3 |
Evaluation Plan Discuss Assessment task 1 Form groups to complete the assessment tasks Working in Groups to complete Task 1
|
Week 4 |
Monitoring and Review of service programs Working in Groups to complete Task 2
|
Week 5 |
Complete Task 3 in class Discuss Task -4 Presentations |
|
Week 6
|
Assessment Task 4 Presentations |
|
Week 7
|
Assessment Task 4 Presentations |
Week 8 |
Review the content and assessment support. |
Learning Resources
Prescribed Texts
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops
Overview of Assessment
Assessments
Assessment task 1: Engagement Plan
Assessment task 2:
Part A: Program and Implementation Plan
Part B: Evaluation Plan
Assessment task 3: Program Review Report
Assessment task 4: Presentation
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca
Assessment Tasks
Assessment Task 1:The objective of this assessment task is to demonstrate your ability to develop an engagement plan to establish networks and develop a service program. For this task, you need to form a team of three to develop a stakeholder engagement plan for a service program you plan to develop. This is assessment is based on a simulated scenario. The objective of the first assessment task is to demonstrate your ability to work collaboratively with stakeholders through preparing a stakeholder engagement plan.
Assessment Task 2: The objective of this task is to demonstrate your ability to develop a program and implementation plan along with an evaluation plan.
Assessment Task 3: The objective of this assessment task is to demonstrate your ability to review service program, partnerships and to suggest and plan for improvements.
Assessment Task 4: The objective of this assessment task is to demonstrate your ability to apply your knowledge of networking and establishing partnerships to deliver service programs.
Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed as Competent means you have consistently demonstrated the required knowledge and skills to a standard expected in the workplace. To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.
You should refer to the assessment brief which is available through Canvas for a full assessment criterion.
Results that apply to courses that are delivered and assessed in accordance with competency-based assessments are:
CA - Competency Achieved
NYC - Not Yet Competent
DNS - Did not submit for assessment
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency.
The assessment matrix is located in Canvas, at the end of each assessment task.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview