Course Title: Lead and manage effective workplace relationships
Part B: Course Detail
Teaching Period: Term1 2018
Course Code: EMPL7071C
Course Title: Lead and manage effective workplace relationships
School: 650T Vocational Business Education
Campus: City Campus
Program: C5338 - Diploma of Leadership and Management
Course Contact: Sylvia Baroutis
Course Contact Phone: +61 3 9925 5469
Course Contact Email: sylvia.baroutis@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to lead and manage effective workplace relationships. It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation’s values, goals and cultural diversity.
At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBLDR502 Lead and manage effective workplace relationships |
Element: |
1. Manage ideas and information |
Performance Criteria: |
1.1 Ensure strategies and processes are in place to communicate information associated with the achievement of work responsibilities to all co-workers |
Element: |
2. Establish systems to develop trust and confidence |
Performance Criteria: |
2.1 Establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to |
Element: |
3. Manage the development and maintenance of networks and relationships |
Performance Criteria: |
3.1 Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation |
Element: |
4. Manage difficulties to achieve positive outcomes |
Performance Criteria: |
4.1 Develop and/or implement strategies to ensure that difficulties in workplace relationships are identified and resolved |
Learning Outcomes
Details of Learning Activities
A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.
The self-paced activities will be delivered through various technology platforms and may include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.
The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practise your skills in a simulated/real workplace environment.
We expect you to participate and contribute in all scheduled learning activities.
Teaching Schedule
This course is clustered with EMPL7072C Lead and manage team effectiveness in delivery and assessments.
| Week | Topic | Cole's text, 6e | ||
|
9. 9 Apr
|
Increasing performance Course outline and assessments Canvas resources and textbook Team performance plan Job purpose statements Team purpose statements Key result areas Assessment 1: Part (a) preparation
Building teams Task and process issues Overlapping team needs Team composition Tuckman's group development Role of a team leader How to motivate the team Non-task goals |
Ch 11 text pp 323-327
See Ch 13 if ppts don't specify source |
||
|
10. 16 April
|
Solving problems Degrees of involving your team Tps for involving team members Minimising groupthink Group dynamics - team cohesion and groupthink Analyse a problem using Cause-and-effect model Types of feedback The informal organisation and Caring for customers Influences on group dynamics Power and influence Meeting internal customers' needs Identify the needs of your departmental/team members Communications Tips for better communication Assessment 1(a) preparation and consultation
|
Ch 18 ppts
Ch 4 ppts |
||
|
11. 23 April
|
Recruiting and inducting employees - Ch 25 How to best match a person with the job role Person specifications The operating environment - Ch 2 Organisation's mission Organisation's values Effective workplace relationships - Ch 8 Establish and sustain professional networks What is the purpose of networking? Build people's confidence and trust Turning conflicts into agreements Understanding leadership Leading versus managing Consultation on Assessment 1(a) and (b)
|
|
||
|
12. 30 April
|
Understanding motivation Maslow's hierarchy of needs McClelland and Atkinson's needs theory Building productive work teams Stages in team development Conflcit management How to identify conflict Common responses to conflict 4-steps model for teaching agreement Consultation on Assessment 1 (a), (b) and (c). |
Ch 10 ppts
Ch 13 ppts
|
||
|
13. 7 May
|
Leading teams Strategies to lead successful teams Strategies to support your team and for team leader to support you Consultation on Assessment 1(a), (b) and (c)
|
Ch 14 ppts
|
||
|
14. 14 May
|
Continue with consultation and assessment preparation in class | Assessment 1(a), (b) and (c) due | ||
|
15. 21 May
|
Course review and assessment feedback |
|||
16. 28 May |
Resubmissions as appropriate |
Learning Resources
Prescribed Texts
Cole K, Management theory and practice 6e, 2016 Cengage Learning Australia Pty Limited |
9780170354059 |
References
Other Resources
Canvas
RMIT Learning Lab
RMIT Library
Overview of Assessment
In order to achieve competency in this unit, you must provide:
Performance Evidence
Evidence of the ability to:
- develop and/or implement processes to manage ideas and information including:
◾communicating information to support others to achieve work responsibilities
◾facilitating employees’ contributions to consultation on work issues
◾providing feedback on the outcomes of consultations
◾resolution of issues raised or referral to relevant personnel
- establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to provide leadership through own behaviour including:
◾professional conduct that promotes trust with internal and external contacts
◾adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment
- plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation
- develop and/or implement processes and systems to manage difficulties including:
- ◾identifying and resolving conflicts and other difficulties according to organisational policies and procedures
◾planning how to address difficulties
◾providing guidance, counselling and support to assist co-workers in resolving their work difficulties.
Knowledge Evidence
To complete the unit requirements safely and effectively, you must:
- explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
- outline legislation relevant to managing effective workplace relationships.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:
- relevant legislation, regulations, standards and codes
- relevant workplace documentation and resources
- case studies and, where possible, real situations
- interaction with others.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
Task - Develop and implement a Team Performance Plan (TPP) due Week 14 (date and time to be negotiated with the teacher)
Summary and purpose of assessment
There are three parts in the task that you need to complete satisfactorily, in order to be deemed competent for these units. They are:-
Develop a team performance plan
Develop implementation strategies for the team performance plan
Analyse a workplace situation where you have had to manage conflict and/or poor work performance.
Full details and marking criteria are available in the Assessment document on Canvas.
Assessment Matrix
Other Information
Submission Requirements
Submission to Canvas in Week 14
Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due date.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More Information: http://www.rmit.edu.au/students/assessment/extension
Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf
Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More Information: http://www.rmit.edu.au/browse;ID=g43abm17hc9w
Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf
Resubmissions (VET Programs):
If you are found to be Not Yet Competent in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is "CAG".
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:
More Information: http://rmit.edu.au/browse;ID=7usdbki1fjf31
You should:
• Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application form is available myRMIT and links in Student Diary.
• Always retain a copy of your assessment tasks (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page number
Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.
You need to demonstrate you are competent in each element of the unit of competency you are studying. You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you pass that unit of competency.
Marking Guide (Grading)
After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognised against industry standards and employability skills.
Final Grades Table:
CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
Course Overview: Access Course Overview