Course Title: Facilitate continuous improvement
Part B: Course Detail
Teaching Period: Term1 2019
Course Code: EMPL7075C
Course Title: Facilitate continuous improvement
Important Information:
None
School: 650T Vocational Business Education
Campus: City Campus
Program: C5338 - Diploma of Leadership and Management
Course Contact: Allan Maree
Course Contact Phone: +61 3 9925 1601
Course Contact Email: allan.maree@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements. It applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives.
At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBMGT516 Facilitate continuous improvement |
Element: |
1. Lead continuous improvement systems and processes |
Performance Criteria: |
1.1 Develop strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate 1.2 Establish systems to ensure that the organisation’s continuous improvement processes are communicated to stakeholders 1.3 Ensure that change and improvement processes meet sustainability requirements 1.4 Develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation’s continuous improvement processes 1.5 Ensure that insights and experiences from business activities are captured and accessible through knowledge management systems |
Element: |
2. Monitor and adjust performance strategies |
Performance Criteria: |
2.1 Develop strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved 2.2 Adjust and communicate strategies to stakeholders according to organisational procedures |
Element: |
3. Manage opportunities for further improvement |
Performance Criteria: |
3.1 Establish processes to ensure that team members are informed of outcomes of continuous improvement efforts 3.2 Ensure processes include recording of work team performance to assist in identifying further opportunities for improvement 3.3 Consider areas identified for further improvement when undertaking future planning |
Learning Outcomes
See Canvas
Details of Learning Activities
This Cluster (of two courses) will be delivered through face-to-face classes and by accessing materials and resources here in Canvas.
In this cluster, you will learn to Build and Sustain an Innovative Workplace Environment and Facilitate Continuous Improvement. The unit addresses management of the range of programs to successfully lead innovation and continuous improvement that is critical to the business success and the achievement of organisational goals and objectives.
Teaching Schedule
This is a summary of the learning structure which will help you check that you are on-track.
| 1. 11 Feb |
Course orientation
2. Lead innovation by example |
|
| 2. 18 Feb | Establish work practices that support innovation | |
| 3. 25 Feb | Promote innovation | |
| 4. 4 Mar |
1. Create a physical environment that encourages innovation 2. Provide learning activities |
|
| 5.11 Mar | Lead continuous improvement systems and processes | |
| 6. 18 Mar | Monitor and adjust performance strategies | |
| 7. 25 Mar | Manage opportunities for further improvement | Assessment 1 due Friday 17.00 |
| 8. 1 Apr | Final Assessment review and consultation | Assessment 2 due Friday 17.00 |
Learning Resources
Prescribed Texts
References
Other Resources
RMIT Library
PowerPoints
Overview of Assessment
In order to achieve competency in this unit, you must provide:
Performance Evidence
Evidence of the ability to:
- facilitate effective contributions to and communications about continuous improvement processes and outcomes
- address sustainability requirements
- incorporate mentoring, coaching and other support to enable people to participate effectively in continuous improvement processes
- capture insights, experiences and ideas for improvements and incorporate them into the organisation’s knowledge management systems and future planning.
Knowledge Evidence
To complete the unit requirements safely and effectively, you must:
- explain how systems and procedures can support effective continuous improvement
- explain how continuous improvement systems and processes relate to other business systems and requirements including, knowledge management, quality, performance management and sustainability.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:
- relevant workplace documentation and resources
- case studies and, where possible, real situations
- interaction with others.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
Assessment 1 Innovation and continuous improvement report
Summary and Purpose of Assessment
The audience for this report is senior and middle management in your organisation
1. Review the processes in your organisation for innovation. How is innovation identified and supported within the organisation to support the overall goals and objectives of the organisation? What resources are identified to foster a culture that embraces and acknowledges the importance of innovation? (500-700 words)
2. Identify the work practices within the organisation that support innovation. How is innovation encouraged in work teams? What elements of the physical environment support innovation? Describe any changes needed to develop work practices to support innovation. (600-800 words)
3. What strategies exist in the organisation to engage work teams and individuals in the process of continuous improvement? What communication processes are in place for other stakeholders? How are learnings, insights and experiences captured and used to promote continuous improvement? (800-100 words)
4. How is operational progress monitored and measured? What processes are in place to ensure that operational progress is recorded and analysed to assist in the identification of opportunities for improvement? Provide examples of how monitoring and measuring performance is used to enable continuous improvement of work teams (500-700 words)
5. Reflect on your organisation's ability to facilitate continuous improvement and foster an innovative work environment. Identify ways in which the organisation does, or may ensure, that improvement and change process meet sustainability requirements (700-900 words)
Assessment 2 Innovation Strategy
Summary and Purpose of Assessment
NOTE: The audience for this report is senior and middle management in your organisation.
Summary and Purpose of Assessment
Identify and propose an Innovation Strategy for your organisation. This should be a new idea that provides benefit to the organisation and supports the achievement of organisational goals and objectives. Develop a short power point presentation outlining the innovation strategy you are proposing. You should include information on the following:
• a description of the innovation strategy
• the potential benefits of the innovation for the organisation
• the linkage to organisational goals and objectives
• a brief description of how this innovation meets sustainability requirements and uses the continuous improvement processes of the organisation
• the areas of the organisation and stakeholders impacted
• a brief outline of the process required to develop and implement the innovation into the organisation
Assessment Matrix
Other Information
Submission Requirements
You should:
• Ensure that you submit assessments on or before the due date via Canvas.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
• Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.
Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
Extension of Time. If you are prevented from submitting an assessment item on time by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work
Form to use is found in the section "How to apply."
Special Consideration. Where more than seven days is needed, you must apply for Special Consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration
Resubmission (VE Programs)
If you are found to be Not Yet Competent in a course assessment task (or you do not submit the assessment tasks/attend the assessment) you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission in Canvas.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Grading and re-submissions. Successful re-submissions will contribute a CAG only (Competency Achieved Grading) result to your overall grade for the course.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/adjustments-to-assessment
Marking Guide (Competency):
You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying. You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.
Grading Guide:
After achieving competency in all assessment tasks your performance in the unit will be graded. This gives you the opportunity to have the level of your performance formally recognised against industry standards and employability skills.
Final Grades Table:
CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved - Graded
NYC Not Yet Competent
DNS Did not Submit for Assessment
Further information regarding the application of the grading criteria is in Student Assessment Task
Course Overview: Access Course Overview