Course Title: Develop and implement service programs

Part B: Course Detail

Teaching Period: Term1 2023

Course Code: HWSS6101C

Course Title: Develop and implement service programs

School: 535T Social Care and Health

Campus: City Campus

Program: C5345 - Diploma of Community Services (Case Management)

Course Contact: Melinda Brown

Course Contact Phone: 9925 4580

Course Contact Email: Melinda.Brown@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This course describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs 

This course applies to workers coordinating or managing teams and operations in varied service delivery contexts.

 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS007C Develop and implement service programs

Element:

1. Engage consumers in the analysis of service needs

Performance Criteria:

1.1 Develop a plan for consumer participation and engagement in decisions about service provision

1.2 Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan

1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these

1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed

1.5 Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups

1.6 Evaluate broader organisation context and its impact on service delivery

Element:

2. Develop programs

Performance Criteria:

2.1 Facilitate input to program development from internal and external stakeholders

2.2 Engage people accessing programs in management processes and develop formal arrangements as required

2.3 Incorporate consideration of individual differences, rights, needs and preferences in the planning processes

2.4 Integrate both internal and external services as required

2.5 Determine financial, human and physical resource requirements

2.6 Develop supporting systems and procedures

2.7 Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs

2.8 Document program identifying priorities, timelines and responsibilities

Element:

3. Implement and monitor programs

Performance Criteria:

3.1 Communicate roles and responsibilities to relevant stakeholders

3.2 Facilitate provision of training to support implementation

3.3 Monitor service delivery against agreed objectives and budgetary frameworks

3.4 Make user interactions and feedback an integral part of ongoing monitoring

3.5 Identify and address problems in addressing the needs of service users in accordance with organisation procedures

3.6 Maintain relevant program and service delivery documentation

Element:

4. Evaluate programs

Performance Criteria:

4.1 Assess capacity of programs to meet objectives

4.2 Seek and evaluate feedback from those using the service and other stakeholders

4.3 Modify programs as needed to meet changing requirements within policy and budgetary frameworks

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

This course is delivered face to face with some online sessions.

Examples of Learning activities: 

  • practical demonstrations
  • online Discussion Forums, Groupwork and Quizzes
  • analysis/critique of relevant reading material
  • workshops, group discussion
  • group activities/projects
  • peer learning
  • guest lecture/presentation
  • research activities 
  • independent project based work
  • group activities/projects
  • simulated workplace activities 


Teaching Schedule

 

Course Schedule: Develop and implement service programs, Semester 1 2023

 

Week

Topic

Assessment due dates

Week 1

 

Introduction to the development of service programs

  • Principles of program design and development
  • The role of engagement and consultation in developing programs and working with clients
  • Conducting pre-planning research to begin analysing needs
  • Assessment 1 Preparation

 

Week 2

ONLINE

 

Developing engagement plans

  • Identifying and analysing stakeholders
  • Developing participation and engagement strategies
  • Implementing the plan
  • Assessment 1 Finalisation

 

Week 3

 

Designing programs

  • Investigating needs with clients and other stakeholders
  • Developing program objectives
  • Identifying financial, human and physical resource requirements, and sources of funding

Developing program plans

  • Developing supporting systems and procedures, monitoring and evaluation methods
  • Developing the implementation action plan
  • Confirming funding arrangements

Implementing programs

  • Communicate roles and responsibilities to relevant stakeholders
  • Encouraging ongoing program participation
  • Monitoring changing client/client group needs, service delivery and own performance
  • Assessment 2 Preparation

Assessment 1 due

 

Week 4

 

Assessment 2 workshop in class

 

 

 

Week 5

 

Monitoring programs and work

  • Monitoring service delivery and own performance
  • Maintaining own momentum and stakeholder participation

Evaluating programs and work

  • Seeking and evaluating feedback from consumers and other stakeholders to analyse performance against objectives
  • Identifying opportunities for program improvement
  • Modifying programs to improve outcomes

 

Assessment 2 due

 

 

Week 6

 

 

Assessment 3 Workshop in class

 

 

Week 7

 

 Unit review and Assessment catch-up

 

Assessment 3 due 
*Teaching Schedule and topic/s subject to change at teachers discretion*  


Learning Resources

Prescribed Texts


References


Other Resources

N/A


Overview of Assessment

Assessment task 1: Engagement Plan/Role-play

Assessment task 2: Implementation Plan 

Assessment task 3: Program Review Report 

 

You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.

 


Assessment Tasks

Assessment task 1: Engagement Plan/Role-play demonstrating students ability to work collaboratively with stakeholders and provide them opportunity for participation and engagement

Assessment task 2: Implementation Plan demonstrating students ability to design and implement a service program for a specific group.

Assessment task 3: Program Review Report demonstrating students ability to review a service program and to suggest and plan for improvements.


Assessment Matrix

The assessment matrix is located in canvas at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview