Course Title: Develop, facilitate and review all aspects of case management
Part B: Course Detail
Teaching Period: Term2 2021
Course Code: HWSS6103C
Course Title: Develop, facilitate and review all aspects of case management
School: 375T Vocational Design and Social Context
Campus: City Campus
Program: C5345 - Diploma of Community Services (Case Management)
Course Contact: Melinda Brown
Course Contact Phone: 9925 4580
Course Contact Email: Melinda.Brown@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 75
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This course describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision.
Workers at this level work autonomously and are responsible for own outputs within organisation guidelines.
This course applies to work in a range of health and community services contexts.
This course is delivered and assessed in a cluster with:
CHCCCS004 - Assess co-existing needs
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCSM005 Develop, facilitate and review all aspects of case management |
Element: |
1.Determine appropriate response to case management in accordance with organisation and legislative requirements |
Performance Criteria: |
1.1 Develop and utilise case management processes in accordance with statutory requirements 1.2 Implement appropriate processes to enable the client to set goals and participate in case management processes 1.3 Integrate appropriate cultural considerations into all aspects of case management planning 1.4 Provide information on rights of appeal and avenues of complaint so the client understands rights and responsibilities |
Element: |
2. Conduct case management meetings |
Performance Criteria: |
2.1 Facilitate information sharing with the client and establish an appropriate rapport 2.2 Identify and agree client and worker roles, responsibilities, boundaries and processes of service delivery 2.3 Determine and agree organisation, family and community needs, responsibilities and rights |
Element: |
3. Develop an appropriate case management plan |
Performance Criteria: |
3.1 Collaborate with the client to identify strengths, abilities and goals and develop an agreed approach to case management 3.2 Develop a case management plan to reflect initial assessment of needs 3.3 Work with the client to identify the full range of immediate, short and long term needs of the client and other relevant parties 3.4 Establish and agree on processes to monitor and change case plan 3.5 Identify strategies to deal with complex or high risk situations 3.6 Match requirements of case plan to experience, workload and geographical location of worker or service provider 3.7 Assist clients to set and achieve realistic targets for change or action and to take personal responsibility |
Element: |
4. Monitor and review case work activities and processes |
Performance Criteria: |
4.1 Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and client and stakeholder satisfaction 4.2 Assess the need for changes in case plan and develop strategies for appropriate alternatives and/or ongoing interventions 4.3 Negotiate with relevant parties any proposed changes arising from case review 4.4 Document all case work interventions in compliance with evidence based practice and confidentiality requirements 4.5 Implement case closure in accordance with organisation procedures |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
There will be a range of learning activities to engage students with course material to develop skills, knowledge and understand of case work. The learning activities will be interactive and will include: group work activities, peer learning, discussions, case studies, reflective learning, presentations and practice learning exercises.
Note: This course has a blended delivery. Classes are delivered online with some demonstration of skill and knowledge conducted during face to face workshops (subject to Government restrictions due to Covid 19).
Teaching Schedule
Course Schedule |
Case Work |
Semester 2: 2021 |
Week |
Topic |
|
Week 1 |
Introduction to case work and case management
Conducting initial intake and assessment
|
Overview of all Assessment tasks provided |
Week 2 |
Initial intakes and preparing for assessment
Conducting assessments
|
|
Week 3 |
Conducting assessments - In class assessment role-play
|
Assessment Task 1 Due (Part A) Role Plays will commence in week 3 online in class. Students will complete written task: Part B- Client assessment form Part C – Reflection Worksheet form
|
Week 4 |
Developing case plans
|
|
Week 5 |
Conducting and participating case meetings
|
Assessment Task 2 due Part A- Role Plays will commence in week 5 on line in class. Students will complete written task: Part B - Case Plan form Part C –Referral Email
|
Week 6 |
Organising access to services
|
|
Week 7 |
Monitoring and evaluating case plans and processes
|
Assessment Task 3 due Part A- Role Plays will commence in week 5 on line in class. Students will complete written task: Part B - Case Review Form Part C – Closure Form
|
Week 8 |
Monitoring and evaluating case plans and processes
|
Assessment Task 4due Knowledge Questions
|
*Teaching schedule and topic/s covered are subject to change at teachers discretion*
Learning Resources
Prescribed Texts
References
Other Resources
Learning materials will be provide online via canvas
Overview of Assessment
This course is assessed in a cluster with Assess co-existing needs (CHCCCS004)
Assessment task 1: Role-Play
Assessment task 2: Role-play
Assessment task 3: Role-play
Assessment task 4: Short Answer Questions
Assessment Tasks
Assessment Task 1: This assessment will require students to adopt the role of case manager and complete three role plays and written tasks. Students will assess and identify needs of 3 different clients from the provided case scenario. Student will then complete client assessment forms to document client information and needs gained from the role plays. Student will then be required to reflect on their learning to develop skills and practice improvements in working with clients and assessing needs.
Assessment Task 2: This assessment will require students to complete 3 role plays meetings with their teacher who will play the role of the workplace supervisor and complete written task. Students will prepare and plan for how they will address client needs identified from assessment one. Students will then complete a case plan and referrals for all 3 clients.
Assessment Task 3: This assessment will require students to complete 3 role plays meetings with their teacher who will play the role of the workplace supervisor and complete written task. Students will review all 3 clients progress that they have been working with through assessment task 1 and 2. Students will then complete 1 case review form and 2 closure forms following a comprehensive review of each client from the role play task.
Assessment Task 4: This assessment will require students to complete short answer knowledge questions to demonstrate knowledge, understanding and learning from this unit.
Assessment Matrix
A marking rubric for each assessment task is located on Canvas
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview