Course Title: Undertake case management in a child protection framework
Part B: Course Detail
Teaching Period: Term2 2023
Course Code: HWSS6106C
Course Title: Undertake case management in a child protection framework
School: 535T Social Care and Health
Campus: City Campus
Program: C5345 - Diploma of Community Services (Case Management)
Course Contact: Melinda Brown
Course Contact Phone: 9925 4580
Course Contact Email: melinda.brown@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 70
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This course describes the skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address specific client needs and achieve client goals within a child protection framework.
Workers at this level work autonomously and are responsible for prioritising own outputs within defined organisation guidelines.
This course applies to work in a range of health and community service contexts.
This course is delivered and assessed in a cluster with:
CHCCSM004 Coordinate complex case requirements
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCSM007 Undertake case management in a child protection framework |
Element: |
1. Establish client need and/or risk |
Performance Criteria: |
1.1 Assess the client’s needs and risks in accordance with organisation procedures 1.2 Develop written assessment plan to reflect the client’s needs 1.3 Clearly explain the worker's role and purpose to the client 1.4 Identify, assess, and prioritise information relevant to the client’s circumstances 1.5 Ensure communication with the client is of a level, type and manner appropriate to the individual and nature of the issues raised 1.6 Provide information to the client regarding the intervention process, their rights of appeal and how to use avenues for complaint |
Element: |
2. Develop a case management plan |
Performance Criteria: |
2.1 Identify support and prevention strategies that promote and meet the needs of the family 2.2 Build into the case plan the client’s strengths and protective factors 2.3 Develop case plan in partnership with the client 2.4 Collect information on a range of suitable intervention strategies to address immediate, short and longer term needs of clients 2.5 Explore a full range of options for addressing the client’s needs and integrate client preferences into planning 2.6 Work collaboratively to prioritise case management goals and objectives and negotiate and agree processes with the client 2.7 Negotiate goals, actions and timelines for the case plan in concrete, specific terms 2.8 Define roles, responsibilities and accountabilities for clients, stakeholders, workers and service providers 2.9 Explore and develop contingency plans 2.10 Integrate cultural considerations into goal setting and negotiation of timelines 2.11 Establish communication, review and evaluation systems 2.12 Document case plan and distribute to all parties |
Element: |
3. Implement case plan |
Performance Criteria: |
3.1 Implement practical arrangements to support clients and stakeholders 3.2 Utilise established communication processes and protocols to make referrals 3.3 Identify roles, responsibilities, outcomes and processes involved in intervention and discuss with the client and service provider 3.4 Develop contracts with external service providers and agree on time and resource constraints 3.5 Identify review activities and negotiate with the client, service providers, and significant others 3.6 Record information in a manner consistent with organisation procedures and policies |
Element: |
4. Establish review and evaluation systems |
Performance Criteria: |
4.1 Set up appropriate evaluation processes for ongoing implementation of the plan 4.2 Assess and document progress towards the achievement of goals with the client and service providers 4.3 Assess the need for ongoing intervention 4.4 Negotiate with relevant parties proposed actions and timelines to arise from case review 4.5 Complete all relevant reporting procedures in accordance with organisation requirements 4.6 Undertake appropriate consultation with supervisor at key decision-making points |
Element: |
5. Plan and participate in case conferences or protection meetings |
Performance Criteria: |
5.1 Convene case conference or protection meetings when they are judged to be the most effective case management decision-making strategy for the needs of the client or in line with legislative and organisation requirements 5.2 Clearly identify and explain purpose of case conference or protection meeting to clients and other stakeholders 5.3 Establish agenda that clearly outlines purpose, participants, venue, date, time and process 5.4 Identify key persons and request they attend the conference or make reporting arrangements 5.5 Undertake work to prepare the client for the case conference or protection meeting 5.6 Implement processes to ensure the client and/or family can participate in the decision-making process 5.7 Anticipate areas of conflict and facilitate resolution 5.8 Identify and respond to participant needs for interpreters and other support 5.9 Arrange attendance of delegated decision-makers 5.10 Provide information equally to all parties 5.11 Prepare case history in accordance with agency requirements 5.12 Nominate and brief a chairperson and minute taker 5.13 Identify, negotiate and record outcomes |
Element: |
6. Work with agencies to meet the client's needs |
Performance Criteria: |
6.1 Identify appropriate service providers 6.2 Develop and maintain working relationships with relevant community groups 6.3 Access inter-agency protocols and guidelines and integrate into case management 6.4 Clarify the nature of advocacy and support required by the client 6.5 Explain the range of interventions and reason for referral and clarify and negotiate agreement with the client, service providers and significant others 6.6 Discuss with the client all representations made on their behalf to the service provider 6.7 Ensure all information is kept in confidence and in-line with organisation policy and legislation 6.8 Maintain links with service, client and other relevant parties and evaluate progress by achievement of goals |
Element: |
7. Undertake case closure |
Performance Criteria: |
7.1 Analyse achievements of case plan goals against performance indicators and document 7.2 Identify reasons for case closures 7.3 Negotiate case closure with the client and relevant agencies 7.4 Advise relevant parties in writing of decision to close case 7.5 Take into account the needs of the client throughout case closure and allow the client to reflect on past interventions |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
Course Schedule: Complex Case Management Semester 2: 2023 |
|
|
Week |
Topic |
Assessment due dates
|
Week 1 |
Complex cases and case management
|
Overview of all assessment tasks |
Week 2 |
Understanding abuse, harm and risk
|
|
Week 3 (online) |
Preparing case plans with children and young people
|
|
Week 4 |
Guest Speaker TBA Case Planning Workshop- AST1 analysis Role play practice- AST1 |
|
Week 5 |
Role play- Assessment task 1 MANDATORY ATTENDANCE IN CLASS
|
Assessment task 1 due: Part A- In class Part B & C |
Week 6 |
Role play- Assessment task 1 MANDATORY ATTENDANCE IN CLASS
|
|
Week 7 |
Coordinating support and services
Coordinating and participating in case conferences
|
|
Mid Semester Break |
Mid Semester Break |
|
September |
Placement Period |
|
Week 8 |
Undertaking case closure
|
|
Week 9 (online) |
Coordinating and participating in case conferences
|
Assessment task 3 due:
|
Week 10 |
Assessment 2 in class MANDATORY ATTENDANCE IN CLASS |
Assessment task 2 due: Part A- In class Part B & C |
Week 11 (online) |
*If required- Assessment 2- Part A in class Self directed class Understanding the Sector
|
Assessment task 4 Due:
|
Week 12 (online) |
Unit Review
|
Assessment task 5 Due:
|
Teaching Schedule
This course has a blended delivery. Classes are delivered face to face with some online delivery.
During face to face/online workshops various teaching methods are used to deliver content for this topic.
- practical demonstrations
- online Discussion Forums, Groupwork and Quizzes
- analysis/critique of relevant reading material
- workshops, group discussion
- group activities/projects
- peer learning
- guest lecture/presentation
- research activities
- group activities/projects
- simulated workplace activities
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
This course is assessed in a cluster with CHCCSM004 Coordinate complex case requirements
Assessment Task 1: Case Planning
Assessment Task 2: Case Conference
Assessment Task 3: Case Closure
Assessment Task 4: Short Answer Questions
Assessment Task 5: Short Answer Questions
You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.
Assessment Tasks
Assessment Task 1: Case Planning - The purpose of this assessment task is for you to be able to demonstrate your skills in responding to and managing client assessment and case planning for a family in crisis.
Assessment Task 2: Case Conference -This assessment requires you to facilitate a case conference for three Clients in a role play, based on a case scenario.
Assessment Task 3: Case Closure - This assessment requires you to develop strategies to manage the evaluation and case closure based on a case scenario.
Assessment Task 4: Short Answer Questions - This assessment requires you to answer questions which relate to the cluster Coordinate Complex Case Requirements
Assessment Task 5: Short Answer Questions -The purpose of this short answers’ assessment is for you to demonstrate essential knowledge gained in the cluster Coordinate Complex Case Requirements
Assessment Matrix
A marking rubric for each assessment task is located on Canvas
Course Overview: Access Course Overview