Course Title: Establish and manage client relationships

Part A: Course Overview

Program: C5357 Diploma of Remedial Massage

Course Title: Establish and manage client relationships

Portfolio: Vocational Education

Nominal Hours: 35

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

  

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  

Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
EMPL7093C	City Campus	TAFE	155T Vocational Health and Sciences	Face-to-Face or Internet or Workplace	Term1 2016, Term2 2016
EMPL7093C	City Campus	TAFE	174T School of VE Engineering, Health & Science	Face-to-Face or Internet or Workplace	Term1 2018, Term2 2018, Term1 2019, Term2 2019, Term1 2020, Term2 2020, Term1 2021, Term2 2021
EMPL7093C	City Campus	TAFE	535T Social Care and Health	Face-to-Face or Internet or Workplace	Term1 2022, Term2 2022, Term1 2023, Term2 2023

Course Contact: Toby Glennon

Course Contact Phone: +61 3992 50320

Course Contact Email: toby.glennon@rmit.edu.au

Course Description

This unit describes the skills and knowledge to establish and manage professional on-to-one relationships with clients in the context of providing an ongoing health service or intervention.

This unit applies to community services or health workers who have defined responsibilities to work independently with clients within broad but established guidelines.       

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisites for this course.

National Competency Codes and Titles

National Element Code & Title:	CHCCOM006 Establish and manage client relationships
Elements:	1. Establish professional relationship with the client 2. Manage client interactions 3. Provide effective responses to client enquiries
Elements:	1. Establish professional relationship with the client 2. Manage client interactions 3. Provide effective responses to client enquiries

Learning Outcomes

Please refer to the Elements of Competency.

Overview of Assessment

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.

 

Assessment Task 1 - Case Studies 

Assessment Task 2 - Clinic Observation skills