Course Title: Monitor and manage small business operations

Part B: Course Detail

Teaching Period: Term1 2018

Course Code: BUSM7985C

Course Title: Monitor and manage small business operations

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C5357 - Diploma of Remedial Massage

Course Contact: Joshua Davies

Course Contact Phone: +61 3 9925 4333

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to implement a business plan and modify operations as required.

It applies to individuals who operate a small business which stands alone, or is part of a department within a larger organisation. Individuals in this role are skilful communicators and interpret numerical data with ease.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBSMB405 Monitor and manage small business operations


1. Develop operational strategies and procedures

Performance Criteria:

1.1 Develop an action plan to provide a clear and coherent direction, in accordance with business goals and objectives 1.2 Identify work health and safety (WHS) and environmental issues, and implement strategies to minimise risk factors 1.3 Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria 1.4 Develop performance measures and operational targets to conform with the business plan 1.5 Develop strategies for innovation, including utilisation of existing, new or emerging technologies, where practicable, to optimise business performance


2. Implement operational strategies and procedures

Performance Criteria:

2.1 Implement systems and key performance indicators or targets to monitor business performance and customer satisfaction 2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan 2.3 Maintain staffing requirements, where applicable, within budget, to maximise productivity 2.4 Carry out provision of goods or services in accordance with established legal, ethical cultural and technical standards 2.5 Provide goods or services in accordance with time, cost and quality specifications, and customer requirements 2.6 Apply quality procedures to address product or service and customer requirements


3. Monitor business performance

Performance Criteria:

3.1 Regularly monitor and review achievement of operational targets to ensure optimum business performance, in accordance with business plan goals and objectives 3.2 Review systems and structures, with a view to more effectively supporting business performance 3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system 3.4 Amend operational policies and procedures to incorporate corrective action


4. Review business operations

Performance Criteria:

4.1 Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives 4.2 Clearly record proposed changes to aid future planning and evaluation 4.3 Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise

Learning Outcomes

See units of competency above 

Details of Learning Activities

Six 3 hour face-to-face classes.  These classes will be in a computer room to help you prepare for you assignments. 

Teaching Schedule


Example course schedule

Course Schedule:                                                      Semester 1



Readings and Activities

Week 1

10th May 18

Introduction to course  Review BP document

Reading: Business Plan Doc 

Activity: Research business idea

Week 2

17th May 18

Over view of Marketing /advertising /SWOT

Reading: N/A

Activity: Review business idea and present

Week 3

24th May 18

Finance review Q & A

Reading: BP

Activity: BP writing

Week 4

31st May 18

Q & A guest speaker to be announced


Activity:BP writing

Week 5

7th June 18

BP writing Q & A



Week 6

14th June 18

Submission of BP




Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

 Assessment Tasks
 1. Business plan 
 2. Case Study - group presentation.

Assessment Tasks

AT 1 - Business plan.  Submit by 14th of June 2018

A detailed business plan for opening a remedial massage clinic

Assessment Matrix

Course Overview: Access Course Overview