Course Title: Monitor and manage small business operations

Part B: Course Detail

Teaching Period: Term1 2019

Course Code: BUSM7985C

Course Title: Monitor and manage small business operations

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C5357 - Diploma of Remedial Massage

Course Contact: Joshua Davies

Course Contact Phone: +61 3 9925 4333

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Laura yeomans

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to implement a business plan and modify operations as required.

It applies to individuals who operate a small business which stands alone, or is part of a department within a larger organisation. Individuals in this role are skilful communicators and interpret numerical data with ease.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBSMB405 Monitor and manage small business operations


1. Develop operational strategies and procedures

Performance Criteria:

1.1 Develop an action plan to provide a clear and coherent direction, in accordance with business goals and objectives 1.2 Identify work health and safety (WHS) and environmental issues, and implement strategies to minimise risk factors 1.3 Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria 1.4 Develop performance measures and operational targets to conform with the business plan 1.5 Develop strategies for innovation, including utilisation of existing, new or emerging technologies, where practicable, to optimise business performance


2. Implement operational strategies and procedures

Performance Criteria:

2.1 Implement systems and key performance indicators or targets to monitor business performance and customer satisfaction 2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan 2.3 Maintain staffing requirements, where applicable, within budget, to maximise productivity 2.4 Carry out provision of goods or services in accordance with established legal, ethical cultural and technical standards 2.5 Provide goods or services in accordance with time, cost and quality specifications, and customer requirements 2.6 Apply quality procedures to address product or service and customer requirements


3. Monitor business performance

Performance Criteria:

3.1 Regularly monitor and review achievement of operational targets to ensure optimum business performance, in accordance with business plan goals and objectives 3.2 Review systems and structures, with a view to more effectively supporting business performance 3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system 3.4 Amend operational policies and procedures to incorporate corrective action


4. Review business operations

Performance Criteria:

4.1 Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives 4.2 Clearly record proposed changes to aid future planning and evaluation 4.3 Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise

Learning Outcomes

See units of competency above 

Details of Learning Activities

During this course you will be delivered via online webinars between 16th May 2019 -  20th June 2019

During the class you will learn and discuss various aspects of business practice relating to running a remedial massage business.

You will research the current market and relate all research to your business plan

Teaching Schedule


Class & Activities

16th May

Introduction to the course

Why have a functioning business plan?

How to understand a business plan & it’s relevance

23rd May

How to identify who your target audience is

Discussing how to develop an action plan

Quality system for business compliance


Performance measures

30th May

Importance of conducting stock control

WHS risks to staff, clients and the community at large

Staff & staff training – what does training mean to you?

6th Jun

Q&A Business session

13th Jun

Productivity & reviewing your own systems and procedures

Carry out provision of G.S.T


Break-even point

20th Jun

Overview on the review process, what to expect within the industry once you graduated and how to use your business plan effectively post-graduation

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.

Assessment Task 1 - Business Plan

Assessment Task 2 - Peer Review

Assessment Tasks

Business Plan: Due 14th June 2019 via turnitin within Canvas

You will be required to research a business concept, develop goals and strategies to reach these goals, review what you have designed, and present a final business plan with the highest possible chance of success. Each section of the business plan must relate back to business goals and objectives directly linked to the needs of your target audience


Peer review: Due 20th June 2019 via turnitin within Canvas

You will be required to conduct review of another student’s business plan offering recommendations on how to strengthen their business case linking all information back to your individual goals and objectives.

Assessment Matrix

Course Overview: Access Course Overview