Course Title: Monitor and manage small business operations

Part B: Course Detail

Teaching Period: Term1 2020

Course Code: BUSM7985C

Course Title: Monitor and manage small business operations

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C5357 - Diploma of Remedial Massage

Course Contact: Laura Yeomans

Course Contact Phone: +61 3 9925 4289

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Sonny Shoduri

9925 4212

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to implement a business plan and modify operations as required.

It applies to individuals who operate a small business which stands alone, or is part of a department within a larger organisation. Individuals in this role are skilful communicators and interpret numerical data with ease.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBSMB405 Monitor and manage small business operations


1. Develop operational strategies and procedures

Performance Criteria:

1.1 Develop an action plan to provide a clear and coherent direction, in accordance with business goals and objectives  

1.2 Identify work health and safety (WHS) and environmental issues, and implement strategies to minimise risk factors   

1.3 Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria   

1.4 Develop performance measures and operational targets to conform with the business plan  

1.5 Develop strategies for innovation, including utilisation of existing, new or emerging technologies, where practicable, to optimise business performance


2. Implement operational strategies and procedures

Performance Criteria:

2.1 Implement systems and key performance indicators or targets to monitor business performance and customer satisfaction 

2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan  

2.3 Maintain staffing requirements, where applicable, within budget, to maximise productivity   

2.4 Carry out provision of goods or services in accordance with established legal, ethical cultural and technical standards   

2.5 Provide goods or services in accordance with time, cost and quality specifications, and customer requirements   

2.6 Apply quality procedures to address product or service and customer requirements


3. Monitor business performance

Performance Criteria:

3.1 Regularly monitor and review achievement of operational targets to ensure optimum business performance, in accordance with business plan goals and objectives  

3.2 Review systems and structures, with a view to more effectively supporting business performance  

3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system  

3.4 Amend operational policies and procedures to incorporate corrective action


4. Review business operations

Performance Criteria:

4.1 Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives  

4.2 Clearly record proposed changes to aid future planning and evaluation

4.3 Undertake ongoing research into new business opportunities  and adjust business goals and objectives as new business opportunities arise  

Learning Outcomes

See units of competency above 

Details of Learning Activities

During this course your classes will be delivered face-to-face

During the class you will learn and discuss various aspects of business practice relating to running a remedial massage business

You will research the current market and relate all research to your business plan

Teaching Schedule


Class & Activities


Introduction to the course

How to understand a business plan & it’s relevance

How to identify who your target audience


How to develop an action plan

Quality system for business compliance

Objectives & performance measures


Importance of conducting stock control

WHS risks to staff, clients and the community at large

Staff & staff training – what does training mean to you?


Public holiday


Productivity & reviewing your own systems and procedures

Carry out provision of G.S.T

Invoicing & break-even point


Overview on the review process

What to expect within the industry once you graduated?


The review process & making amendments to your business plan now and in the future


Peer review & business plan re-cap

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.

Assessment Task 1 - Peer Review

Assessment Task 2 - Business Plan

Assessment Tasks

AT1: Peer review: Due 23rd March 2020 via Canvas


Students will be required to conduct review of another student’s business plan offering recommendations on how to strengthen their business case, linking all information back to your individual goals and objectives outlined within the business plan assessment tool. For further information refer to the assessment tool located within your Canvas course shell.


AT2: Business plan: Due 13th  April 2020 via Canvas


Students will be required to research their desired target audience, develop goals and strategies to suit the needs of your audience, and submit a business plan outlining how individual the needs of your target audience. For further information refer to the assessment tool located within your Canvas course shell.


Assessment Matrix

Other Information

Important information regarding Assessment Tasks:


You are permitted to have a maximum of 2 resubmissions for this course. However each individual assessment may only be resubmitted once. 

Resubmissions are not automatic and will only be approved at the discretion of the Program Coordinator, after consultation with the teacher.

All students will be contacted with 7 days by their course coordinator in regards to  resubmission completion dates.


Please note an opportunity to repeat clinical placement is not guaranteed and will be at the discretion of the Clinical Coordinator/Program Manager.



If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 5 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit or speak to your Program Coordinator.
If due to illness or other unforeseen circumstance, you are unable to submit by the due date (e.g. assignment, report, project etc.):
you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit or speak to your Program Coordinator.

Where an extension of greater than seven days is needed, you must apply for SPECIAL CONSIDERATION. 

If you require further information please contact your teacher or Program Coordinator.


Academic Integrity and Plagiarism

RMIT has a strict policy on plagiarism and academic integrity. Please refer to


Course Overview: Access Course Overview