Course Title: Monitor and manage small business operations
Part B: Course Detail
Teaching Period: Term2 2020
Course Code: BUSM7985C
Course Title: Monitor and manage small business operations
School: 174T School of VE Engineering, Health & Science
Campus: City Campus
Program: C5357 - Diploma of Remedial Massage
Course Contact: Laura Yeomans
Course Contact Phone: +61 3 9925 4289
Course Contact Email: laura.yeomans@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Sonny Shoduri
9925 4212
sonny.shoduri@rmit.edu.au
Nominal Hours: 45
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to implement a business plan and modify operations as required.
It applies to individuals who operate a small business which stands alone, or is part of a department within a larger organisation. Individuals in this role are skilful communicators and interpret numerical data with ease.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBSMB405 Monitor and manage small business operations |
Element: |
1. Develop operational strategies and procedures |
Performance Criteria: |
1.1 Develop an action plan to provide a clear and coherent direction, in accordance with business goals and objectives 1.2 Identify work health and safety (WHS) and environmental issues, and implement strategies to minimise risk factors 1.3 Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria 1.4 Develop performance measures and operational targets to conform with the business plan 1.5 Develop strategies for innovation, including utilisation of existing, new or emerging technologies, where practicable, to optimise business performance |
Element: |
2. Implement operational strategies and procedures |
Performance Criteria: |
2.1 Implement systems and key performance indicators or targets to monitor business performance and customer satisfaction 2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan 2.3 Maintain staffing requirements, where applicable, within budget, to maximise productivity 2.4 Carry out provision of goods or services in accordance with established legal, ethical cultural and technical standards 2.5 Provide goods or services in accordance with time, cost and quality specifications, and customer requirements 2.6 Apply quality procedures to address product or service and customer requirements |
Element: |
3. Monitor business performance |
Performance Criteria: |
3.1 Regularly monitor and review achievement of operational targets to ensure optimum business performance, in accordance with business plan goals and objectives 3.2 Review systems and structures, with a view to more effectively supporting business performance 3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system 3.4 Amend operational policies and procedures to incorporate corrective action |
Element: |
4. Review business operations |
Performance Criteria: |
4.1 Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives 4.2 Clearly record proposed changes to aid future planning and evaluation 4.3 Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise |
Learning Outcomes
See units of competency above
Details of Learning Activities
During this course your classes will be delivered on-line till further notice
During the class you will learn and discuss various aspects of business practice relating to running a remedial massage business
You will research the current market and relate all research to your business plan
Teaching Schedule
Week |
Class & Activities |
1 |
Introduction to course content, what is required to gain competency with this course and unpacking assessment tools |
2 |
Market research into remedial massage |
3 |
Identify and developing the needs of your target audience Create an action plan |
4 |
Quality system for business compliance Objectives & performance measures |
5 |
Importance of conducting stock control to maximise performance measures How to remain compliant within WHS & OH&S legislation How to manage and motivate staff |
6 |
Business plan workshop class |
7 |
Productivity & reviewing your own systems and procedures Understand taxations requirements around provision of G.S.T Invoicing & break-even point |
8 |
What to expect within the industry once you graduated |
|
Public holiday |
9 |
Implementation workshop class |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.
Assessment Task 1 - Business Plan
Assessment Task 2 - Business Plan Implementation
Assessment Tasks
Business plan: Refer to Canvas course shell for due date
This assessment task requires you to demonstrate the required skills and knowledge to monitor and manage small business operations. You are required to develop a business plan, then review and monitor its operations.
Implement business plan: Refer to Canvas course shell for due date
This assessment task requires you to demonstrate the required skills and knowledge to monitor and manage small business operations. You are required to implement your business plan’s operational strategies.
Assessment Matrix
Other Information
Important information regarding Assessment Tasks:
You may be permitted to have a maximum of 1 re-submissions for this course. However each individual assessment may only be resubmitted once at the discretion of teacher and course coordinator.
Re-submissions are not automatic and will only be approved at the discretion of the Program Coordinator, after consultation with the teacher.
All students will be contacted with 7 days by their course coordinator in regards to re-submission completion dates.
Please note an opportunity to repeat clinical placement is not guaranteed and will be at the discretion of the Clinical Coordinator/Program Manager.
EXTENSION OR SPECIAL CONSIDERATION
If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 5 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.
If due to illness or other unforeseen circumstance, you are unable to submit by the due date (e.g. assignment, report, project etc.):
you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension or speak to your Program Coordinator.
Where an extension of greater than seven days is needed, you must apply for SPECIAL CONSIDERATION.
If you require further information please contact your teacher or Program Coordinator.
Academic Integrity and Plagiarism
RMIT has a strict policy on plagiarism and academic integrity. Please refer to
https://www.rmit.edu.au/students/student-essentials/rights-and-responsibilities/academic-integrity
Course Overview: Access Course Overview