Course Title: Monitor and manage small business operations
Part B: Course Detail
Teaching Period: Term2 2021
Course Code: BUSM7985C
Course Title: Monitor and manage small business operations
School: 174T School of VE Engineering, Health & Science
Campus: City Campus
Program: C5357 - Diploma of Remedial Massage
Course Contact: Laura Yeomans
Course Contact Phone: +61 3 9925 4289
Course Contact Email: laura.yeomans@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 45
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to implement a business plan and modify operations as required.
It applies to individuals who operate a small business which stands alone, or is part of a department within a larger organisation. Individuals in this role are skilful communicators and interpret numerical data with ease.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBSMB405 Monitor and manage small business operations |
Element: |
1. Develop operational strategies and procedures |
Performance Criteria: |
1.1 Develop an action plan to provide a clear and coherent direction, in accordance with business goals and objectives 1.2 Identify work health and safety (WHS) and environmental issues, and implement strategies to minimise risk factors 1.3 Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria 1.4 Develop performance measures and operational targets to conform with the business plan 1.5 Develop strategies for innovation, including utilisation of existing, new or emerging technologies, where practicable, to optimise business performance |
Element: |
2. Implement operational strategies and procedures |
Performance Criteria: |
2.1 Implement systems and key performance indicators or targets to monitor business performance and customer satisfaction 2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan 2.3 Maintain staffing requirements, where applicable, within budget, to maximise productivity 2.4 Carry out provision of goods or services in accordance with established legal, ethical cultural and technical standards 2.5 Provide goods or services in accordance with time, cost and quality specifications, and customer requirements 2.6 Apply quality procedures to address product or service and customer requirements |
Element: |
3. Monitor business performance |
Performance Criteria: |
3.1 Regularly monitor and review achievement of operational targets to ensure optimum business performance, in accordance with business plan goals and objectives 3.2 Review systems and structures, with a view to more effectively supporting business performance 3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system 3.4 Amend operational policies and procedures to incorporate corrective action |
Element: |
4. Review business operations |
Performance Criteria: |
4.1 Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives 4.2 Clearly record proposed changes to aid future planning and evaluation 4.3 Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise |
Learning Outcomes
See units of competency above
Details of Learning Activities
Students will be face to face with the teacher within a computer lab in RMIT.
This will be an interactive class with group work and research.
Students will use the RMIT Clinic as their model to review and create an action plan as part of the assessment process.
Teaching Schedule
Topic |
Assessment |
|
7 |
Description of the BP |
1 Pt 1 |
8 |
Mission statement SWOT Risk Management |
1Pt1 |
9 |
Business Objectives Action Plan Workplace Health and Safety |
1Pt1 |
10 |
Quality Systems Legal Compliance Key performance Indicators PD |
1 Pt1 |
11 |
Financials |
1 Pt1 |
12 - 15 |
Action Plan implemented in RMIT Clinic |
2 |
13 |
Action Plan implemented in RMIT Clinic |
|
14 |
Action Plan implemented in RMIT Clinic |
|
15 |
Action Plan implemented in RMIT Clinic |
|
16 |
Case study Review and Complition |
1 Pt 2 |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.
Assessment Task 1 - Business Plan
Assessment Task 2 - Business Plan Implementation
Assessment Tasks
Task Assessment 1 - Business Plan - due date on Canvas
Task Assessment 2 - Business Plan Implementation - due date on Canvas
Assessment Matrix
Course Overview: Access Course Overview