Course Title: Monitor and manage small business operations

Part B: Course Detail

Teaching Period: Term1 2023

Course Code: BUSM7985C

Course Title: Monitor and manage small business operations

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

  

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.

School: 535T Social Care and Health

Campus: City Campus

Program: C5357 - Diploma of Remedial Massage

Course Contact: Toby Glennon

Course Contact Phone: 03 9925 0320

Course Contact Email: toby.glennon@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

laura.yeomans@rmit.edu.au

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to implement a business plan and modify operations as required.

It applies to individuals who operate a small business which stands alone, or is part of a department within a larger organisation. Individuals in this role are skilful communicators and interpret numerical data with ease.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBSMB405 Monitor and manage small business operations

Element:

1. Develop operational strategies and procedures

Performance Criteria:

1.1 Develop an action plan to provide a clear and coherent direction, in accordance with business goals and objectives 1.2 Identify work health and safety (WHS) and environmental issues, and implement strategies to minimise risk factors 1.3 Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria 1.4 Develop performance measures and operational targets to conform with the business plan 1.5 Develop strategies for innovation, including utilisation of existing, new or emerging technologies, where practicable, to optimise business performance

Element:

2. Implement operational strategies and procedures

Performance Criteria:

2.1 Implement systems and key performance indicators or targets to monitor business performance and customer satisfaction 2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan 2.3 Maintain staffing requirements, where applicable, within budget, to maximise productivity 2.4 Carry out provision of goods or services in accordance with established legal, ethical cultural and technical standards 2.5 Provide goods or services in accordance with time, cost and quality specifications, and customer requirements 2.6 Apply quality procedures to address product or service and customer requirements

Element:

3. Monitor business performance

Performance Criteria:

3.1 Regularly monitor and review achievement of operational targets to ensure optimum business performance, in accordance with business plan goals and objectives 3.2 Review systems and structures, with a view to more effectively supporting business performance 3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system 3.4 Amend operational policies and procedures to incorporate corrective action

Element:

4. Review business operations

Performance Criteria:

4.1 Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives 4.2 Clearly record proposed changes to aid future planning and evaluation 4.3 Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise

Learning Outcomes


See units of competency above 


Details of Learning Activities

Students will be face-to-face with the teacher at RMIT.

This will be an interactive class with group work and research.

Students will use the RMIT Clinic as their model to review and create an action plan as part of the assessment process


Teaching Schedule

 

Week Topics covered
7
  • Overview of Business Plan
  • Assessment overview
  • Learning activities: Business names, defining an ABN and ACN, business structures, permits and licences, product and services, human resource requirements 
8
  • Writing a mission statement
  • Constructing a SWOT analysis
  • Identifying risk and applying a risk matrix tool
9
  • Learning how to write S.M.A.R.T business objectives
  • Forming an action plan
  • Determining workplace health and safety in business
10
  • Quality systems
  • Legal compliance
  • KPIs
  • Professional development
11
  • Developing a financial plan
  • Organising groups for implementation in clinic
12

Work-integrated learning within RMIT Remedial Massage Clinic. You will be actioning your Assessment 1 - Business Plan in the clinic. 
13

Work-integrated learning within RMIT Remedial Massage Clinic. You will be actioning your Assessment 1 - Business Plan in the clinic. 
14

 

Work-integrated learning within RMIT Myotherapy Health Clinic. You will be actioning your Assessment 1 - Business Plan in the clinic. 
15

Work-integrated learning within RMIT Myotherapy Health Clinic. You will be actioning your Assessment 1 - Business Plan in the clinic. 
16

Reviewing case study and completing a series of Q&A as part of your Assessment 3 requirements

 


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.


  
Assessment Task 1 - Business Plan

Assessment Task 2 - Business Plan Implementation


Assessment Tasks

Task Assessment 1 - Business Plan - due date on Canvas

Task Assessment 2 - Business Plan Implementation - due date on Canvas


Assessment Matrix

Other Information

Each individual assessment may only be resubmitted once. 

Resubmissions are not automatic and will only be approved at the discretion of the Program Coordinator, after consultation with the teacher.

All students will be contacted within 7 days by their course coordinator in regards to resubmission completion dates.

   

Please note an opportunity to repeat clinical placement is not guaranteed and will be at the discretion of the Clinical Coordinator/Program Manager.

 

EXTENSION OR SPECIAL CONSIDERATION

If due to illness or other unforeseen circumstances, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 5 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.
If due to illness or other unforeseen circumstances, you are unable to submit by the due date (e.g. assignment, report, project etc.):
you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension or speak to your Program Coordinator.

Where an extension of greater than seven days is needed, you must apply for SPECIAL CONSIDERATION. 

If you require further information please contact your teacher or Program Coordinator.

Course Overview: Access Course Overview