Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2019

Course Code: EMPL7092C

Course Title: Work with diverse people

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C5357 - Diploma of Remedial Massage

Course Contact: Joshua Davies

Course Contact Phone: +61 3 9925 4333

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people


1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness


2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all


3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs


4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes

Please refer ot the Elements of Competency above.

Details of Learning Activities

This course is delivered entirely online.  Please read through CANVAS shell and complete learning activities. 

You will complete the practical components of assessment within your 'clinic' classes. 

Teaching Schedule

This course is delivered online

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.


Assessment Tasks

New Client interaction 1

New Client interaction 2

New Client interaction 3

Case studies 


Assessment Tasks

New Client Interaction 1, 2 & 3. 

Due Date:


 New Client Interaction 1  26th February 2019 

New Client Interaction 2   2nd April 2019 

New Client Interaction 3   7th May 2019 


New Client Interaction 1  25th February 2019 

New Client Interaction 2   1st April 2019

New Client Interaction 3   6th May 2019


New Client Interaction 1  27th February 2019

New Client Interaction 2   3rd April 2019

New Client Interaction 3   8th May 2019

Case Study 

The Case Study and all questions must be deemed Satisfactory and submitted via Canvas.  

You will have 3 attempts to complete this assessment. 

Due Date:

D19FA 27th May 2019 

D19FB 27th May 2019

D19FC 27th May 20019



Assessment Matrix

Course Overview: Access Course Overview