Course Title: Reflect on and improve own professional practice

Part B: Course Detail

Teaching Period: Term2 2019

Course Code: EMPL7094C

Course Title: Reflect on and improve own professional practice

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C5357 - Diploma of Remedial Massage

Course Contact: Joshua Davies

Course Contact Phone: +61 3 9925 4333

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Laura Yeomans

Nominal Hours: 120

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

This unit is co-delivered with EMPL7093C Establish and manage client relationships.

Course Description

This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.

This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCPRP003 Reflect on and improve own professional practice


1. Reflect on own practice

Performance Criteria:

1.1 Establish relationship within appropriate professional boundaries 1.2 Build trust and respect through use of effective communication techniques 1.3 Identify and respond to client special needs 1.4 Communicate in ways that take account of cultural considerations 1.5 Exercise discretion and confidentiality


2. Enhance own practice

Performance Criteria:

2.1 Use a collaborative and person centred approach when working with clients 2.2 Use motivational interviewing as a basis for client interactions 2.3 Seek client information respectfully and sensitively, using purposeful, systematic and diplomatic questions 2.4 Support the client to identify and articulate key information that supports the provision of service 2.5 Encourage clients to voice queries or concerns and address these appropriately 2.6 Respond to difficult or challenging behaviour using established techniques 2.7 Maintain professional integrity and boundaries at all times 2.8 Work within scope of role and identify and respond to situations where interactions suggest the need for client referral


3. Facilitate ongoing professional development

Performance Criteria:

3.1 Select the most appropriate mode of communication for the information being provided 3.2 Use language and terminology that the client will understand 3.3Present information clearly and with sufficient detail to meet client needs 3.4 Confirm with client that the information has been understood and address any unresolved issues

Learning Outcomes

Please refer to the Elements of Competency.

Details of Learning Activities

This class will be a webinar /online interactive course.


Students will log in via the emailed link to attend via online. 


The webinar will commence with a review of the last weeks learning materials, Q & A session to reflect upon previous learning. The course slides will be reviewed and assessment knowledge will be outlined in each webinar class.


Students will be asked to review each classes slides prior to the webinar delivery so conversation and reflective learning can be facilitated.

Teaching Schedule

Professional Practice 2019








1 06/08/19

Legal and ethical implications around managing client relationships 






Identifying learning styles






Modes of communication 

AT2 Development plan students to  commence




Motivational interviewing and techniques




Communication barriers and conflict









Building rapport and SOAP notes





Review Assessments/Feedback/ Review of clinic requirements

Assessments  1 & 2 

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.


Assessment Task 1 - Case Studies 

Assessment Task 2 - Personal Development plan

Assessment Task 3 - Clinic Observation skills 

Assessment Tasks

Assessment 1 Due 1/10/19  -You have been given 3 (three) different case studies designed to capture how you manage client relationships during your time in the RMIT student clinic. For each case study, students must formulate and submit a written response (150–200 words per case study), discussing how they would best address each casescenario

Assessment 2 -  Due 1/10/19 This is a reflective journal over a 4 week period you will need to follow the 5 points below to capture your data 

1) Identify a personal or professional challenge or professional development for a specified duration

2)Develop a schedule/timetable of activities and indicate when you will reflect on your progress to meet the


3)List the blockers to completing the challenge

4)Identify the personal and professional support network(s)  required to support the success of the challenge

5)Provide an evaluation checklist or journal to allow monitoring of progress


Assessment 3 - Due 4/11/19

This checklist will allow you to collect evidence of satisfactory participation in clinics.

Ensure everything on the checklist has been completed during each clinic to get your satisfactory result. This is a continual assessment (All clinics must be attended to achieve a satisfactory result). The records will be filed by your teacher/supervisor.

At the end of semester scan the checklist and upload it to Canvas.

Assessment Matrix

Other Information

Important information regarding Assessment Tasks:


You are permitted to have a maximum of 2 resubmissions for this course. However each individual assessment may only be resubmitted once. 

Resubmissions are not automatic and will only be approved at the discretion of the Program Coordinator, after consultation with the teacher.

All students will be contacted with 7 days by their course coordinator in regards to  resubmission completion dates.


Please note an opportunity to repeat clinical placement is not guaranteed and will be at the discretion of the Clinical Coordinator/Program Manager.



If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 5 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit or speak to your Program Coordinator.
If due to illness or other unforeseen circumstance, you are unable to submit by the due date (e.g. assignment, report, project etc.):
you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit or speak to your Program Coordinator.

Where an extension of greater than seven days is needed, you must apply for SPECIAL CONSIDERATION. 

If you require further information please contact your teacher or Program Coordinator.


Academic Integrity and Plagiarism

RMIT has a strict policy on plagiarism and academic integrity. Please refer to


Course Overview: Access Course Overview