Course Title: Respond effectively to behaviours of concern
Part B: Course Detail
Teaching Period: Term1 2019
Course Code: HWSS6123C
Course Title: Respond effectively to behaviours of concern
School: 174T School of VE Engineering, Health & Science
Campus: City Campus
Program: C5357 - Diploma of Remedial Massage
Course Contact: Jeremy Sager
Course Contact Phone: +61 3 9925
Course Contact Email: jeremy.sager@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Email jeremy.sager@rmit.edu.au
ph. 99254294
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None.
Course Description
This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.
The unit applies to workers in any context exposed to difficult and challenging behaviour.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCCS020 Respond effectively to behaviours of concern |
Element: |
Apply response |
Performance Criteria: |
2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures 2.2 Seek assistance as required 2.3 Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure 2.4 Use communication effectively to achieve the desired outcomes in responding to behaviours of concern 2.5 Select appropriate strategies to suit particular instances of behaviours of concern |
Element: |
Identify behaviour and plan response |
Performance Criteria: |
1.1 Identify behaviours of concern in line with work role and organisation policies and procedures 1.2 Identify appropriate response to potential instances of behaviours of concern 1.3 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources 1.4 Give priority to safety of self and others in responding to behaviours of concern |
Element: |
Report and review incidents |
Performance Criteria: |
3.1 Report incidents according to organisation policies and procedures 3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility 3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities 3.4 Seek advice and assistance from legitimate sources as and when appropriate |
Learning Outcomes
Please refer to elements of competency.
Details of Learning Activities
This course will have 2 face to face interactive webinars with additional online presentation material available in Canvas.
The course will provide skills and knowledge required to respond effectively to behaviours of concern. It will focus on the skills that are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.
The course applies to workers in any context exposed to difficult and challenging behaviour.
Teaching Schedule
2x Interactive webinars are scheduled for the afternoon of 11th and 18th of April.
You will given instruction on how to access the interactive tool 'Collaborate Ultra' via Canvas.
Learning Resources
Prescribed Texts
References
Other Resources
There are no prescribed resources for this course.
Any documents and media requires can be accessed via the RMIT Library
Overview of Assessment
AT1- Online Knowledge assessment
AT2 - Practical assessment task
Assessment Tasks
CHCCSS020 Assessment Task 1 involves an online quiz to assess your knowledge- This is due by the 3rd of May.
CHCCSS020 Assessment Task 2 requires you to demonstrate your ability to identify and manage 5 different behaviour of concern in a simulated workplace environment. These five tasks are due by 7th June
Assessment Matrix
Course Overview: Access Course Overview