Course Title: Respond effectively to behaviours of concern
Part B: Course Detail
Teaching Period: Term1 2021
Course Code: HWSS6123C
Course Title: Respond effectively to behaviours of concern
School: 174T School of VE Engineering, Health & Science
Campus: City Campus
Program: C5357 - Diploma of Remedial Massage
Course Contact: Jeremy Sager
Course Contact Phone: +61 3 9925
Course Contact Email: jeremy.sager@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Sonny Shoduri
sonny.shoduri@rmit.edu.au
9925 4212
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None.
Course Description
This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.
The unit applies to workers in any context exposed to difficult and challenging behaviour.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCCS020 Respond effectively to behaviours of concern |
Element: |
Apply response |
Performance Criteria: |
2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures 2.2 Seek assistance as required 2.3 Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure 2.4 Use communication effectively to achieve the desired outcomes in responding to behaviours of concern 2.5 Select appropriate strategies to suit particular instances of behaviours of concern |
Element: |
Identify behaviour and plan response |
Performance Criteria: |
1.1 Identify behaviours of concern in line with work role and organisation policies and procedures 1.2 Identify appropriate response to potential instances of behaviours of concern 1.3 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources 1.4 Give priority to safety of self and others in responding to behaviours of concern |
Element: |
Report and review incidents |
Performance Criteria: |
3.1 Report incidents according to organisation policies and procedures 3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility 3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities 3.4 Seek advice and assistance from legitimate sources as and when appropriate |
Learning Outcomes
Please refer to elements of competency.
Details of Learning Activities
This course will be conducted over 4 online webinars until further notice.
The course will provide skills and knowledge required to respond effectively to behaviours of concern. It will focus on the skills that are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.
The course applies to workers in any context exposed to difficult and challenging behaviour.
Teaching Schedule
D20F
Week |
Class & Activities |
11 |
Introduction to Behaviours of Concern |
12 |
- Workshop PowerPoint |
13 |
Introduce lesson & Workshop Week 1 |
14 |
Discuss PowerPoint 3 & 4 |
D21B
Week |
Class & Activities |
14 |
Introduction to Behaviours of Concern |
15 |
- Workshop PowerPoint |
16 |
Introduce lesson & Workshop Week 1 |
17 |
Discuss PowerPoint 3 & 4 |
Learning Resources
Prescribed Texts
References
Other Resources
There are no prescribed resources for this course.
Any documents and media requires can be accessed via the RMIT Library
Overview of Assessment
AT1- Role play and case studies assessment task
AT2 - Written assessment
Assessment Tasks
AT1: Refer to Canvas for assessment due date
This assessment task allows you to demonstrate required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.
AT2: Refer to Canvas for assessment due date
This assessment task is the final of two assessment tasks you need to complete satisfactorily, to be deemed competent for this unit. This assessment will allow you to demonstrate your ability to respond effectively to behaviours of concern of people.
Assessment Matrix
Other Information
Important information regarding Assessment Tasks:
You are may be permitted to have a maximum of 1 resubmissions for this course which is up to the discretion of the teacher and course-coordinator. However each individual assessment may only be resubmitted once.
Resubmissions are not automatic and will only be approved at the discretion of the Program Coordinator, after consultation with the teacher.
All students will be contacted with 7 days by their course coordinator in regards to resubmission completion dates.
EXTENSION OR SPECIAL CONSIDERATION
If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 5 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.
If due to illness or other unforeseen circumstance, you are unable to submit by the due date (e.g. assignment, report, project etc.):
you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension or speak to your Program Coordinator.
Where an extension of greater than seven days is needed, you must apply for SPECIAL CONSIDERATION.
If you require further information please contact your teacher or Program Coordinator.
Academic Integrity and Plagiarism
RMIT has a strict policy on plagiarism and academic integrity. Please refer to
https://www.rmit.edu.au/students/student-essentials/rights-and-responsibilities/academic-integrity
Course Overview: Access Course Overview