Course Title: Respond effectively to behaviours of concern
Part B: Course Detail
Teaching Period: Term1 2024
Course Code: HWSS6123C
Course Title: Respond effectively to behaviours of concern
Important Information:
Please note that this course may have compulsory in-person attendance requirements for some teaching activities.
To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.
Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.
Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus
Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.
School: 535T Social Care and Health
Campus: City Campus
Program: C5357 - Diploma of Remedial Massage
Course Contact: Toby Glennon
Course Contact Phone: 03 9925 0320
Course Contact Email: toby.glennon@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nicola Guy
nicola.guy@rmit.edu.au
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None.
Course Description
This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.
The unit applies to workers in any context exposed to difficult and challenging behaviour.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCCS020 Respond effectively to behaviours of concern |
Element: |
Apply response |
Performance Criteria: |
2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures 2.2 Seek assistance as required 2.3 Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure 2.4 Use communication effectively to achieve the desired outcomes in responding to behaviours of concern 2.5 Select appropriate strategies to suit particular instances of behaviours of concern |
Element: |
Identify behaviour and plan response |
Performance Criteria: |
1.1 Identify behaviours of concern in line with work role and organisation policies and procedures 1.2 Identify appropriate response to potential instances of behaviours of concern 1.3 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources 1.4 Give priority to safety of self and others in responding to behaviours of concern |
Element: |
Report and review incidents |
Performance Criteria: |
3.1 Report incidents according to organisation policies and procedures 3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility 3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities 3.4 Seek advice and assistance from legitimate sources as and when appropriate |
Learning Outcomes
Please refer to elements of competency.
Details of Learning Activities
This unit equips students with the essential knowledge and practical skills needed to address and manage behaviours of concern in Professional Health clinic settings. Delivered over four weeks, the course covers theoretical foundations, practical intervention strategies, and legal and ethical considerations.
This course will contextualise learning and cement understanding via a combination of theoretical understanding, practical application, and assessment strategies. Some learning activities that will be utilised are:
- online lectures and readings
- Discussion forums
- Case studies scenario's
- Group project & role play
- Report and review skills for formal written communication
- Peer review and feedback
Teaching Schedule
| WEEK | TOPIC |
| 1 |
Conducted Online Unit Introduction & Expectations Unit Assessments Topics:
|
| 2 |
Conducted Online Topics:
|
| 3 |
Conducted Online Topics:
|
| 4 |
Conducted On Campus
|
Learning Resources
Prescribed Texts
References
Other Resources
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The Learning Lab
https://www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops
Computers and study spaces
https://www.rmit.edu.au/library/about-and-contacts/computers-and-study-spaces
Overview of Assessment
AT1- Role play and case studies assessment task
AT2 - Written assessment
Assessment Tasks
Assessment Task 1: Knowledge quiz questions. Short answer questions in order to demonstrate underpinning understanding.
Assessment Task 2:Part 1: Four (4) case study scenarios that simulate behaviours of concern and which might occur in a Professional Clinic setting. You are to review and discuss the given points and write a150 word response for each. Feedback will be provided on Canvas, Your responses will be assessed against the Assessment tool Section B marking criteria. Have all four completed by week 3. Due by week 4
Assessment Task 2:Part 2: Group project: In groups of 4, you are to write a scenario prior to assessment day where a client displays a self-destructive behaviour and manipulation. Swap the scenario with another group who will role play the scenario you have provided. You are to role play the scenario given to your group then complete an incident report form, discuss and debrief in a meeting, each group member recording meeting minutes. The role play will be filmed and observed. Assessor feedback given verbally and or on Canvas. Your performance will be assessed against the Assessment tool Section B marking criteria. Due week 4.
Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed as Competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace.
To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.
Every task must be completed satisfactorily for competence to be achieved. Unless otherwise advised you must submit all work via the RMIT issued assessment tool which is located in Canvas for you to populate.
Resubmissions are at the discretion of the teacher and/or coordinator. Please see below statement under Resubmission
You should refer to the assessment brief which is available through Canvas for full assessment criteria and due dates
- Assessment Task 1:Knowledge Quiz questions: Due week 3
- Assessment Task 2: Part 1: Respond effectively to behaviours of concern case studies x4 written response. Complete all by week 3. Due by week 4
- Assessment Task 2: Part 2: Group project: Write a scenario of behaviour of concern. Perform role play of scenario written by another group. Debrief meeting and write minutes. Due week 4
Results that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
- CA: Competency Achieved
- NYC: Not Yet Competent
- DNS: Did not Submit for Assessment
Resubmissions
You will be given two (2) attempts for each assessment to demonstrate the required skills. If a student does not submit an assessment on the first date provided however submits on the resubmission date this submission will be the only attempt allowed.
A supplementary assessment can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Supplementary assessments are at the discretion of the Program Coordinator and Program Manager after a conversation is had by the teacher, Program Coordinator and Program Manager. A supplementary assessment will take into account class attendance (80-100% requirement), interaction within class and communication with the class teacher.
Assessment Matrix
Other Information
Role Play assessment:
You must provide either a phone or a tablet that has the ability to record visuals and audio.
You must wear your student clinic uniform
Attendance:
Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises.
It is strongly advised and expected that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully.
If you attend late to a lab/clinic/practical teaching session you must wait to be allowed entrance to the lab/clinic as this can pose a WHS issue, especially if specialised equipment is being used and demonstrated. Teachers are permitted to not allow you to use equipment if formal training has been missed, if this happens you must request a meeting with the teacher and program coordinator to discuss moving forward.
If you miss an assessment or assessable practical class you need to apply for special consideration. The special consideration department will ask you to provide a medical certificate or give other evidence to support your request. Once Special consideration has been applied for the students will wait for the results and then contact their teacher on the outcome of the result
Information about your studies:
You can access My Studies through the RMIT website for information about timetables, important dates, assessment dates, results and progress, Canvas etc. https://www.rmit.edu.au/students
Extensions of time for submission of assessable work:
If you are prevented from submitting an assessment on time by circumstances outside your control you may apply for an extension of up to seven (7) calendar days in writing (email) to your teacher and Program Coordinator one working day BEFORE the due date. Please provide evidence and /or valid reasonings why you were unable to complete the submission on time within this email. Extensions cannot be guaranteed if evidence or valid reasons are not given. Eligibility criteria for application and the form is available from the link: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work
Where an extension of greater than seven days is needed, you must apply for special consideration.
Special consideration:
If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.), you may submit an application for special consideration within 5 working days of the due date. If special consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.
Academic Integrity and Plagiarism:
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity
Credit Transfer and Recognition of Prior Learning:
Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification).
Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.
Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course.
https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit
Course Overview: Access Course Overview