Course Title: Facilitate the interests and rights of clients

Part A: Course Overview

Program: C5360 Diploma of Financial Counselling

Course Title: Facilitate the interests and rights of clients

Portfolio: Vocational Education

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT:  

Please read the Student website for additional requirements of in-person attendance:  


Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term1 2016,
Term1 2017,
Term1 2018,
Term1 2019


City Campus


535T Social Care and Health

Face-to-Face or Internet

Term1 2022

Course Contact: Jo Wallwork

Course Contact Phone: +61 3 9925 3983

Course Contact Email:

Course Description

This course describes the skills and knowledge required to assist clients to not only identify their interests and rights but to voice and realise these interests, needs and rights.  

This course describes the skills and knowledge required to assess and respond to the immediate and ongoing needs of clients in the context of a strengths-based and client-focused financial counselling model.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCADV001 Facilitate the interests and rights of clients


E1. Facilitate the realisation of client interests, rights and needs

E2. Advocate in accordance with client preferences and requests to optimise client outcomes

E3. Provide ongoing support to clients

E4. Support clients making a complaint

E5. Review progress

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.  By applying these skills, you will be able to assist and support clients to articulate their own needs and requirements and be able to develop their own problem-solving and action-planning skills.

Overview of Assessment

Your knowledge and understanding of course content is assessed through a demonstration of skills where you will show your strategic approaches to working with clients and developing the clients' skills in goal-focused problem-solving.  You will need to have a good understanding of your role as advocate, and what this means in terms of working with clients, and you will be required to explain this role clearly.

Your knowledge and understanding of course content is assessed through:

  • Knowledge questions 
  • Role play/demonstration of skills  n a work place simulation scenario