Course Title: Facilitate the interests and rights of clients

Part A: Course Overview

Program: C5360 Diploma of Financial Counselling

Course Title: Facilitate the interests and rights of clients

Portfolio: DSC Portfolio Office

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term1 2016,
Term1 2017,
Term1 2018,
Term1 2019

Course Contact: Jo Wallwork

Course Contact Phone: +61 3 9925 3983

Course Contact Email:

Course Description

This course describes the skills and knowledge required to assist clients to not only identify their interests and rights but to voice and realise these interests, needs and rights.  

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCADV001 Facilitate the interests and rights of clients


E1. Facilitate the realisation of client interests, rights and needs

E2. Advocate in accordance with client preferences and requests to optimise client outcomes

E3. Provide ongoing support to clients

E4. Support clients making a complaint

E5. Review progress

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.  By applying these skills, you will be able to assist and support clients to articulate their own needs and requirements and be able to develop their own problem-solving and action-planning skills.

Overview of Assessment

Your knowledge and understanding of course content is assessed through your engagement with case studies, where you will detail strategic approaches to working with clients in developing the clients' skills in goal-focused problem-solving.  You will need to have a good understanding of your role as advocate, and what this means in terms of working with clients, and you will be required to explain this role clearly.

You will be assessed through

  • Case study scenarios
  • Written assignment
  • Short answer questions