Course Title: Coordinate complex case requirements
Part B: Course Detail
Teaching Period: Term1 2019
Course Code: HWSS6105C
Course Title: Coordinate complex case requirements
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C5360 - Diploma of Financial Counselling
Course Contact: Mary-Josephine Wallwork
Course Contact Phone: +61 3 9925 3983
Course Contact Email: mary-josephine.wallwork@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 75
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None.
Course Description
This course describes the skills and knowledge you will need in order to coordinate multiple service requirements for clients with complex needs within a case management framework.
This course is clustered with three (3) other courses:
- CHCSOH001 Work with people experiencing or at risk of homelessness
- CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues
- CHCCCS019 Recognise and respond to crisis situations
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCSM004 Coordinate complex case requirements |
Element: |
E1. Establish coordination function |
Performance Criteria: |
1.1 Work with the client and other services to determine the service provision requirements 1.2 Negotiate collaborative working arrangements for all services involved 1.3 Develop a plan to identify all available services, their appropriateness, timeframes and expected outcomes 1.4 Work with the services to agree coordination requirements and boundaries |
Element: |
E2. Support the client to access multiple services |
Performance Criteria: |
2.1 Identify, implement and maintain duty of care responsibilities 2.2 Provide information to the client about the coordination role 2.3 Work with the client to establish communication requirements 2.4 Assess need and arrange interpreter, according to clients needs 2.5 Work with the client and other services to identify barriers to attaining outcomes 2.6 Work with the client to prioritise needs and communicate these with service providers 2.7 Facilitate case conference and meetings to coordinate responsibilities and roles 2.8 Work with other services to minimise client confusion and concerns in a coordinated manner |
Element: |
E3. Monitor client progress |
Performance Criteria: |
3.1 Facilitate communication between service providers to identify and manage service duplication 3.2 Work with the client and services to monitor progress toward outcomes 3.3 Obtain client feedback about services 3.4 Identify and implement further support required to meet changing needs and progress towards outcomes |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
In-class activities:
- teacher directed group activities/projects
- peer teaching
- group discussion
- class exercises to review discussions/lectures
- role play activities
- independent project based work
- online and other research
- independent study
Teaching Schedule
Workshop one |
Introduction to unit and context for cluster – discuss assessment process Working with the client to determine service provision requirements
Assessment task to be completed in class Collaborative working arrangements for all services and client
|
Workshop two |
Working with the client to access multiple services duty of care – identify, implement, maintain duty of care Communication requirements: collaborative practices, interpreters, etc.
Case conferences – facilitating these (what is required) Assessment task to be completed in class Multi-service providers and communication protocols, style and efficacy
Monitoring progress with client and services
|
Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change dependingon class needs and availability of speakers and resources. |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Your knowledge and understanding of course content is assessed through:
- demonstrations of skills and knowledge using case studies
- assignments/questions requiring written responses.
Assessment Tasks
This course is assessed in accordance with competency-based assessment. To demonstrate competency in this course you will need to complete the following assessment tasks to a satisfactory standard. You will receive feedback from the teacher when you have completed the assessment tasks. You should refer to the assessment plan which is available on Canvas for details of each assessment task and for detailed assessment criteria. Assessment task 1: Group activity (case meeting scenario) - in class Assessment task 2: Role play observation - In class (October) Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are: CA: Competency Achieved NYC: Not Yet Competent DNS: Did not Submit for Assessment
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available with the assessment tasks on Canvas.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students Attendance It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. Applying for Special Consideration If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: http://www1.rmit.edu.au/students/specialconsideration (http://www1.rmit.edu.au/students/specialconsideration) (http://www1.rmit.edu.au/students/specialconsideration) (http://www1.rmit.edu.au/students/specialconsideration%29) Assessment Appeals If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include: 1. a) You believe an error has occurred in the calculation of the grade; or, 2. b) You believe the assessment did not comply with criteria published in the Course Guide; or, 3. c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred). Full details of the procedure (including appeals procedure) can be located at this RMIT site: http://www1.rmit.edu.au/policies/academic#assessment (http://www1.rmit.edu.au/policies/academic#assessment) (http://www1.rmit.edu.au/policies/academic#assessment) (http://www1.rmit.edu.au/policies/academic#assessment%29) Academic Integrity Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source. 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