Course Title: Facilitate the counselling relationship and process
Part B: Course Detail
Teaching Period: Term1 2019
Course Code: OHTH5923C
Course Title: Facilitate the counselling relationship and process
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C5360 - Diploma of Financial Counselling
Course Contact: Jo Wallwork
Course Contact Phone: +61 3 9925 3983
Course Contact Email: mary-josephine.wallwork@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 120
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None.
Course Description
This course describes the skills and knowledge required to support clients to identify and work through their concerns, and to manage the overall counselling process to its conclusion. The counselling skills developed within this course will be considered in a financial counselling context.
This course is clustered with three (3) other courses:
- Establish and confirm the counselling relationship CHCCSL001
- Apply specialist interpersonal and counselling interview skills CHCCSL002
- Support counselling clients in decision-making processes CHCCSL007
These four courses are delivered and assessed together.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCSL003 Facilitate the counselling relationship and process |
Element: |
E1. Support clients to identify concerns |
Performance Criteria: |
1.1 Follow the client’s story and stay with their perspective to assist the client to feel comfortable and express their concerns freely 1.2 Explore the client’s presenting issues and establish their nature and depth, giving attention to the possibility of underlying issues 1.3 Identify and promptly deal with situations requiring immediate action 1.4 Support clients to identify their primary concerns in relation to the presenting issues and to prioritise concerns on which to work 1.5 Recognise indicators of client issues requiring referral and report or refer appropriately in line with organisation requirements |
Element: |
E2. Support clients to work through concerns |
Performance Criteria: |
2.1 Identify and work with uncertainty and ambivalence of clients 2.2 Support clients to experience and process difficulties 2.3 Draw attention to, and discuss parallels and links in client’s experience as appropriate 2.4 Identify and implement interventions that have meaning for the client’s immediate situation and that are most likely to facilitate client understanding and actions 2.5 Support client to identify and use known and previously unknown strengths 2.6 Explore perceptions of client’s feelings by reflecting back, clarification and review 2.7 Assist clients to become aware of underlying issues where appropriate and begin to identify ways of dealing with them 2.8 Acknowledge and work with changes in client’s life as appropriate |
Element: |
E3. Monitor the counselling process |
Performance Criteria: |
3.1 Monitor and review the counselling process with clients to ensure it remains of value 3.2 Proactively identify and work on threats and disruptions to the counselling process with clients 3.3 Review and compare own and client’s perceptions of the process and provide suggestions and advice in response 3.4 Address any tension between client’s hopes and expectations and the reality of resource limitations 3.5 Facilitate change at a pace the client can tolerate and assimilate 3.6 Recognise and assess the appropriateness of ending the current counselling 3.7 Acknowledge, value and work with individual uncertainty in the counselling relationship 3.8 Apply ethical codes of conduct in addressing counselling dilemmas |
Element: |
E4. Bring the counselling process to an end |
Performance Criteria: |
4.1 Enable client to identify when the process is approaching its conclusion 4.2 Enable client to identify, acknowledge and evaluate what is and is not changing, both in the counselling process and in their situation and understanding 4.3 Use the ending process to enable client to understand the nature and impact of earlier issues 4.4 Use boundaries of the counselling relationship to assist the ending process 4.5 Plan, structure and contract endings appropriately with client 4.6 Support client’s sense of autonomy during the ending process 4.7 Inform clients about any opportunities for further support 4.8 Identify unresolved issues and discuss further work if appropriate 4.9 Complete documentation and reporting according to organisation requirements |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge, you will be able to use specialised communication skills within a counselling process. With the other counselling courses, you will be able to use a structured approach to establish the counselling process. This will involve working with clients to clarify goals, options, and courses of action and managing the counselling process to its conclusion.
Details of Learning Activities
In-class activities:
- teacher directed group activities/projects
- peer teaching
- group discussion
- class exercises to review discussions/lectures
- role play activities
- independent project based work
- online and other research
- independent study
Teaching Schedule
Workshop one |
Structured approach & ‘Person-centred practice’
information required before seeing client
Legal and ethical considerations for initial stages of counselling and how to apply these – codes of
conduct/duty of care/mandatory reporting/privacy-confidentiality-disclosure/work role
boundaries/practitioner-client boundaries/discrimination/human rights
Using the initial session to gather client information as a foundation for counselling process
Communication techniques to support the initial session’s objectives
The client's needs and expectations
|
Workshop two |
Micro-skills required for effective counselling (communication techniques)
Looking at:
|
Workshop three |
Assisting clients to clarify goals and requirements
|
Workshop four | In-class assessment: Role Play activity |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Your knowledge and understanding of course content is assessed through:
- Practical demonstration of skills
- Case study scenarios
- Written assignments/questions
Assessment Tasks
This course is assessed in accordance with competency-based assessment. To demonstrate competency in this course you will need to complete the following assessment tasks to a satisfactory standard. You will receive feedback from the teacher when you have completed the assessment tasks. You should refer to the assessment plan which is available on Canvas for details of each assessment task and for detailed assessment criteria. Assessment Task 1: Role Play (in class April) Assessment Task 2: Case studies and written questions Assessment Task 3: Case studies and written questions Assessment Task 4: Video submission counselling session Assessment Task 5: Case studies with questions Assessment Task 6: Role play/observation (in class October) Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are: CA: Competency Achieved NYC: Not Yet Competent DNS: Did not Submit for Assessment
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available with the assessment tasks on Canvas.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students Attendance It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. Applying for Special Consideration If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: http://www1.rmit.edu.au/students/specialconsideration (http://www1.rmit.edu.au/students/specialconsideration) (http://www1.rmit.edu.au/students/specialconsideration) (http://www1.rmit.edu.au/students/specialconsideration%29) (http://www1.rmit.edu.au/students/specialconsideration) (http://www1.rmit.edu.au/students/specialconsideration%29) (http://www1.rmit.edu.au/students/specialconsideration%29) (http://www1.rmit.edu.au/students/specialconsideration%29%29) Assessment Appeals If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. 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