Course Title: Manage operational plan

Part B: Course Detail

Teaching Period: Term2 2019

Course Code: BUSM7929C

Course Title: Manage operational plan

School: 650T Vocational Business Education

Campus: City Campus

Program: C5369 - Diploma of Logistics

Course Contact: Suzanne Maugeri

Course Contact Phone: +61 3 9925 1466

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit involves the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.

Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan.

This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMGT517 Manage operational plan


1. Develop operational plan

Performance Criteria:

1.1 Research, analyse and document resource requirements and develop an operational plan in consultation with relevant personnel, colleagues and specialist resource managers

1.2 Develop and/or implement consultation processes as an integral part of the operational planning process

1.3 Ensure the operational plan includes key performance indicators to measure organisational performance

1.4 Develop and implement contingency plans for the operational plan

1.5 Ensure the development and presentation of proposals for resource requirements is supported by a variety of information sources and seek specialist advice as required

1.6 Obtain approval for the plan from relevant parties and explain the plan to relevant work teams


2. Plan and manage resource acquisition

Performance Criteria:

2.1 Develop and implement strategies to ensure that employees are recruited and/or inducted within the organisation's human resources management policies, practices and procedures 

2.2 Develop and implement strategies to ensure that physical resources and services are acquired in accordance with the organisation's policies, practices and procedures

2.3 Recognise and incorporate requirements for intellectual property rights and responsibilities in recruitment and acquisition of resources and services


3. Monitor and review operational performance

Performance Criteria:

3.1 Develop, monitor and review performance systems and processes to assess progress in achieving profit and productivity plans and targets

3.2 Analyse and interpret budget and actual financial information to monitor and review profit and productivity performance

3.3 Identify areas of under-performance, recommend solutions and take prompt action to rectify the situation

3.4 Plan and implement systems to ensure that mentoring and coaching are provided to support individuals and teams to effectively, economically and safely use resources

3.5 Negotiate recommendations for variations to operational plans and gain approval from designated persons/groups

3.6 Develop and implement systems to ensure that procedures and records associated with documenting performance are managed in accordance with organisational requirements

Learning Outcomes

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative class room activities. The self-paced activities will be delivered through various technology platforms and may include quizzes, scenario case studies and interactive sessions.  The collaborative classroom activities will include group discussion, group problem solving activities and presentation to class.

Teaching Schedule

The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete this course.  This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Week    Week Starting     Topic Assessment         
1   8 July 2019 Introduction  
2 15 July 2019 Operational Strategies - goals  
3  22 July 2019 Operational Strategies - Legislation  
4  29 July 2019 Operational Strategies – Consultation, stakeholders, KPI’s  
5  5 Aug 2019 Manage Risk and Document Control  
6 12 Aug 2019 Resource Planning, Hiring  Assessment 1 Due
7 19 Aug 2019 Acquiring Physical Resources  
8 26 Aug 2019 Operational planning Concepts and Tools  
     MID SEMESTER BREAK  2 Sept - 6 Sept  
9 9 Sept 2019 Operational planning Concepts and Tools  
10 16 Sept 2019 Underperformance  
11 23 Sept 2019 Protecting intellectual property  
12 30 Sept 2019 Monitoring and Variation Reporting  
13   7 Oct 2019 Responses to underperformance  Assessment 2
14 14 Oct 2019 Course review  
15 21 Oct 2019 Presentation Assessment 3
16 28 Oct 2019 Interviews, feedback & re-submissions    
17   4 Nov 2019 Interviews, final feedback & final re-submissions  


Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment Methods

Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of final printed documents
  • demonstration of techniques
  • observation of presentations
  • oral or written questioning to assess knowledge of software applications

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Performance  Evidence

You will be required to provide evidence of the following skills:

  • develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes:
  1. resource requirements
  2. key performance indicators
  3. monitoring processes
  4. contingency plans
  • communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
  • develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including:
  1. recruiting, inducting and developing personnel
  2. acquiring physical resources and services
  3. protecting intellectual property
  4. making variations to the plan
  5. monitoring and documenting performance.

Knowledge Evidence

You are required to provide evidence of the following:

  • describe models and methods for operational plans
  • explain the role of an operational plan in achieving the organisation’s objectives
  • explain budgeting processes
  • list alternative approaches to developing key performance indicators to meet business objectives
  • outline the legislative and regulatory context relevant to the operational plan of the organisation
  • outline the organisation’s policies, practices and procedures that directly relate to the operational plan.


Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

Assessment Tasks

This course has three assessments.  You must successfully complete all assessments to be deemed competent in this unit.

Assessment Task 1   Develop an Operational Plan

Week due: Week 6 
Group or Individual: Individual

Summary and Purpose of Assessment

As a manager in industry (eg: Transport & Logistics), you will be required to develop and implement an operational plan to ensure that the objectives and strategies outlined in the strategic and/or business plan are met by your work team. Operational plans are usually prepared annually. These plans focus on the activities and resources required to meet targets and include ways of monitoring progress.

 Your assignment therefore is to be based on real industry, and as far as possible, perhaps one you currently work in. It does not matter if your real business is not in logistics or transport; the principles are generally the same.


Assessment Task 2 Strategies for resources acquisition, protection of intellectual property, budget and finance analysis and people-coaching

Week due: Week 13 
Group or Individual: Individual

Summary and Purpose of Assessment

This section of the Operational Plan covers strategies for acquiring the human and physical resources required to implement an Operational Plan, your skills in analysing  budget and financial information, knowledge of how to protect intellectual property, and skill sin coaching teams and individuals. The emphasis is on the strategic choices you have made and the reasons for those strategic choices.  You are required to use and be familiar with existing business policies and procedures for hiring or contracting staff, and purchasing the goods and services required to carry out an Operational Plan. Larger business will also have policies and practices around protecting intellectual property.

 As part of this assignment you will complete exercises in class on the analysis and interpretation of financial performance information and making recommendations for adjustment to budgets, and exercises on coaching people in the economic, efficient and safe use resources. 

Assessment Task 3 Presentation 
Week due: Weeks 15 IN CLASS
Group or Individual: Individual

Summary and Purpose of Assessment

This presentation covers how you monitor and review operational performance. You comment on past performance and adjustments that have been made to the current or past operational plan.  The context is your chosen business unit.


Assessment Matrix

The competency assessment map that maps all the assessment tasks is available on CANVAS Mapping document


Submission Requirements 

You should: 

  • Ensure that you submit assessments on or before the due date. 
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
  • Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information

Where an extension of greater than seven days is needed, you must apply for Special Consideration.  You must submit your application within five working days after your assessment date or due date.

More Information:

Resubmissions (VE Programs):

If you are found to be unsuccessful (Not satisfactory/Unsatisfactory) in a Course Assessment Task you will be allowed one resubmission.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. 

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:


Final Results 

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

 You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

 The following grades are available for this course:



Competency Achieved


Not Yet Competent


Did Not Submit for Assessment


Course Overview: Access Course Overview