Course Title: Communicate and work in health or community services
Part B: Course Detail
Teaching Period: VE 2018
Class Number: 3840
Class Section: DA11
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: EMPL7091C
Course Title: Communicate and work in health or community services
School: 174T School of VE Engineering, Health & Science
Campus: City Campus
Program: C5373 - Diploma of Dental Technology
Course Contact: Rachael Starr
Course Contact Phone: +61 3 9341 1420
Course Contact Email: rachael.starr@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM005 Communicate and work in health or community services |
Element: |
1. Communicate effectively with people |
Performance Criteria: |
1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect 1.2 Communicate service information in a manner that is clear and easily understood 1.3 Confirm the person's understanding 1.4 Listen to requests, clarify meaning and respond appropriately 1.5 Exchange information clearly in a timely manner and with confidentiality procedures |
Element: |
2. Collaborate with colleagues |
Performance Criteria: |
2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions 2.2 Identify lines of communication between organisation and other services 2.3 Use industry terminology correctly in verbal, written and digital communications 2.4 Follow communication protocols that apply to interactions with different people and lines of authority |
Element: |
3. Address constraints to communication |
Performance Criteria: |
3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures 3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques 3.3 Use communication skills to avoid, defuse and resolve conflict situations |
Element: |
4. Report problems to supervisor |
Performance Criteria: |
4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor 4.2 Refer any breach or non adherence to standard procedures or adverse event to appropriate people 4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities 4.4 Refer unresolved conflict situations to supervisor |
Element: |
5. Complete workplace correspondence and documentation |
Performance Criteria: |
5.1 Complete documentation according to legal requirement and organisation procedures 5.2 Read workplace documents relating to role and clarify understanding with supervisor 5.3 Complete written and electronic workplace documents to organisation standards 5.4 Follow organisation communication policies and procedures for using digital media 5.5 Use clear, accurate and objective language when documenting events |
Element: |
6. Contribute to continuous improvement |
Performance Criteria: |
6.1 Contribute to identifying and voicing improvements in work practices 6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements 6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development 6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action |
Learning Outcomes
On completion of this course, you should be able to:
- Communicate effectively with people
- Collaborate with colleagues
- Address constraints to communication
- Report problems to supervisor
- Complete workplace correspondence and documentation
- Contribute to continuous improvement
Details of Learning Activities
A combination of learning activities have been designed to help students to achieve learning outcomes of this unit:
- Facilitator led classroom based lecture and or workshop using PowerPoint Presentations
- Written classroom tasks
- Demonstration and classroom discussion
- Group discussions
- Participation in group activities based on simulated workplace exercises
- Clinical practice, peer evaluation/feedback session/completion of practical worksheets
- Online learning resources accessed via myRMIT Studies (BlackBoard)
- Self managed research to support completion of assessment tasks.
Teaching Schedule
Delivered in classrooms and simulated laboratories, schedules vary from group to group so schedule is posted on Canvas for staff and you.
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Before the critical aspects of evidence are considered all prerequisites must be met.
To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.
Assessment Tasks
Assessment 1 - Written Assignment
Assessment 2 - Workplace simulation assessment
Assessment 3 - Project
Assessment Matrix
| Element | Assessment 1 | Assessment 2 | Assessment 3 |
| 1.1 | x | ||
| 1.2 | x | x | |
| 1.3 | x | ||
| 1.4 | x | ||
| 2.1 | x | ||
| 2.2 | x | x | x |
| 2.3 | x | x | x |
| 2.4 | x | ||
| 3.1 | x | x | |
| 3.2 | x | x | |
| 3.3 | x | ||
| 4.1 | x | x | |
| 4.2 | x | x | |
| 4.3 | x | x | |
| 4.4 | x | x | |
| 5.1 | x | x | x |
| 5.2 | x | ||
| 5.3 | x | ||
| 5.4 | x | x | |
| 5.5 | x | x | |
| 6.1 | x | x | |
| 6.2 | x | ||
| 6.3 | x | x | |
| 6.4 | x | x |
Course Overview: Access Course Overview