Course Title: Manage meetings

Part B: Course Detail

Teaching Period: Term1 2019

Course Code: BUSM7932C

Course Title: Manage meetings

School: 650T Vocational Business Education

Campus: City Campus

Program: C5375 - Diploma of Business Administration

Course Contact: Allan Maree

Course Contact Phone: +61 3 9925 1601

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.

It applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBADM502 Manage meetings


1 Prepare for meetings

Performance Criteria:

1.1 Develop agenda in line with stated meeting purpose 1.2 Ensure style and structure of meeting are appropriate to its purpose 1.3 Identify meeting participants and notify them in accordance with organisational procedures 1.4 Confirm meeting arrangements in accordance with requirements of meeting 1.5 Despatch meeting papers to participants within designated timelines.


2 Conduct meetings

Performance Criteria:

2.1 Chair meetings in accordance with organisational requirements, agreed conventions for type of meeting and legal and ethical requirements 2.2 Conduct meetings to ensure they are focused, time efficient and achieve the required outcomes 2.3 Ensure meeting facilitation enables participation, discussion, problem solving and resolution of issues 2.4 Brief minute-taker on method for recording meeting notes in accordance with organisational requirements and conventions for type of meeting.


3 Follow up meetings

Performance Criteria:

3.1 Check transcribed meeting notes to ensure they reflect a true and accurate record of the meeting and are formatted in accordance with organisational procedures and meeting conventions 3.2 Distribute and store minutes and other follow up documentation within designated timelines, and according to organisational requirements 3.3 Report outcomes of meetings as required, within designated timelines.

Learning Outcomes

Details of Learning Activities

This course BUSM7932C Manage meetings is clustered with BUSM7933C Plan and manage conferences.

The purpose of the meetings will be the conference event.  As a conference is a meeting, the student will read the scheduled meetings for the full committee and the sub-committees and provide those administrative tasks such as schedules, agendas and meeting documents relating to the conference. Each student will conduct and chair a meeting, there will be a variety of meetings that a student can chair during the semester.  Students will apply theory to their meeting practice and enjoy an excursion where they will see meeting protocols in practice.

Some learning activities will include a self-directed learning approach.  Self-directed learning refers to organised teacher-directed learning activities that you will undertake independently, either as individuals or with other students.  This may include workplace research, library assignments, field work and Work Integrated Learning.

The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete the course.  This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Teaching Schedule

 Teaching Schedule


Week commencing


Reading and activities



11 February

Orientation session.

Prior to training commencement a program level orientation session will be conducted that comprises the following:

  • Program overview and requirements
  • Overview of assessment requirements
  • Recognition of prior learning and credit transfers
  • Competency/grading criteria
  • Plagiarism
  • Appeals
  • Extensions/Resubmission (policy)
  • Where to get support
  • Student responsibilities

Introduction to the course.

  • Course requirements
  • Course support documents
  • Course Canvas/Mydesktop access
  • Accuracy of enrolment
  • Assessment requirements/cover sheets
  • Reminder re plagiarism and appeals process
  • Extensions/special consideration and resubmissions
  • Feedback in this course
  • Reminder re submission requirements
  • Getting help
  • How to use documents such as policies and procedures, style guide and agenda and minutes of meeting templates from the Simulated Business:

About the key stakeholders: or


Activity: Task 1 – Conference Meeting Portfolio is overviewed and discussed as it comprises of four portfolios. Note that the conference meeting portfolio requires:

Minutes (submission 1)

Minutes (submission 2)

Meeting form 1: self-evaluation

Meeting form 2: chairperson evaluation








18 February

Topics: Plan conference, and the first-steps,

Set goals, objectives and define tasks. Establishing effective working relationships.

The conference toolbox located in Canvas Learning Management System (LMS)

Assessment: the repository for each of the four portfolios.

Topic: Prepare for meeting, conduct meeting

Introducing the agenda.

Introducing the minutes document.

How to take and transcribe minutes.


Reading: Cole chapter 2.

Activity: Form into sub-committees



25 February

Topics: Plan conference, venue requirements. Leading and participating in meetings.

Topics: What is the required knowledge for meetings: (cultural, key provisions of relevant legislation, group dynamics, meeting terminology, organisational procedures and policies).

Reading: Chapter 6

Activity: Make a group charter.



4 March

Topics: Plan conference, venue requirements. Organising meetings and conferences.

Topic: Prepare for meeting

What is the role of the chairperson?

What is the purpose of the action plan?


Reading: Chapter 22. The Conference Toolbox.

Activity: make a vision statement for the conference. Hold committee meeting.



11 March

Topics: Plan and promote conference

What is

What is OneNote?



Activity: Hold committee meeting

Portfolio 1 due: The conference plan


18 March

Topics: Plan and promote conference.

Ideas for marketing collateral.

Risk management for conferences.

Topic: How to take notes. Notetaking tips.


Activity: Register event with Eventbrite. Arrange for RSVP and registration processes.

Activity: Hold committee meeting



25 March

Planning day

Topics: Types of meetings, meeting rules and regulations, compliance with legislation.

Activity: Hold meeting (note weekly rotation of full committee and sub-committee).



1 April

Topics: plan, promote, organise and coordinate conference

Topics: How to follow up meetings. Transcription and storage of meeting documents. Distribution of meeting documents.


Activity: Hold meeting (note weekly rotation of full committee and sub-committee).

Portfolio 2 due: Conference plan and promotion.


8 April


Topics: Planning for conference proceedings and its evaluation. 

Apply risk management principles

Finalise budget

Finalise audience requirements

Write speeches

Write run sheet and agenda for conference

Prepare necessary documents and checklists

Activity: Rehearsal meeting

Hold meeting (note weekly rotation of full committee and sub-committee).



15 April

Normal classes timetabled between Monday 15 April - Thursday 18 April

19-26 April mid-semester break

19 April - Good Friday public holiday



22 April

22 April Easter Monday public holiday

23 April Easter Tuesday (RMIT holiday)

24 April mid-semester break - no classes

25 April Anzac Day public holiday

26 April mid-semester break - no classes




29 April


Topic: Coordinate conference proceedings

Confirmations using checklists

Contingency planning


Activity: Hold conference.

Teacher observation/interviews.



6 May

Topic: Evaluation workshop. How to prepare summary of qualitative and quantitative data

Budget: acquit funds and report to committees.


Activity: Hold meeting (note weekly rotation of full committee and sub-committee).

Teacher observation/interviews.

Portfolio 3 due: Conference organisation


13 May

Excursion to the Melbourne Convention Exhibition Centre (MCEC). To be confirmed.


Activity: Be informed about best industry practice for conferences by observing how the MCEC holds its events. 


20 May


Prepare documents for portfolio.


Excursion to the State Parliament of Victoria (this is sitting week). Details to be confirmed. 


27 May

Topic: Ensure post conference activities are followed up.

Feedback and review

Activity: Hold ad hoc meeting (note weekly rotation of full committee and sub-committee).

Portfolio 4 due: Conference proceedings and follow-up


3 June

Interviews/resubmissions if required.




10 June

Special Consideration





Learning Resources

Prescribed Texts


Other Resources

Kris Cole’s 2ed, Business Administration.

Conference toolbox.


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence
Evidence of the ability to:
 apply conventions and procedures for formal and informal meetings including:
 developing and distributing agendas and papers
 identifying and inviting meeting participants
 organising and confirming meeting arrangements
 running the meeting and following up
 organise, take part in and chair a meeting
 record and store meeting documentation
 follow organisational policies and procedures.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
 outline meeting terminology, structures, arrangements
 outline responsibilities of the chairperson and explain group dynamics in relation to managing meetings
 describe options for meetings including face-to-face, teleconferencing, web-conferencing and using webcams
 identify the relevant organisational procedures and policies regarding meetings, chairing and minutes including identifying organisational formats for minutes and agendas.

Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general administration field of work and include access to:
 reference material in regard to meeting venues and technology, catering and transport suppliers
 organisational policies and procedures for managing meetings
 office supplies and equipment
 computers and relevant software
 case studies and, where possible, real situations.
Assessors must satisfy NVR/AQTF assessor requirements.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed.  Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

Assessment Tasks

Conference meeting portfolio: Task 1 of 1

Summary and Purpose of Assessment

 The student will conduct and chair meetings in class time face-to-face for the conference project.  A variety of meetings will be held, including the conference meeting itself.  All students are expected to attend the conference held by the concurrent class. The student will manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. The student will plan, promote and coordinate conferences, ensuring follow-up procedures are incorporated.

The assessment is individually submitted by the student. Each portfolio item contributes to being deemed competent for the course. The conference meeting portfolio is one project consisting of four assessment tasks. The Manage Meetings competency requires minutes (submission 1); minutes (submission 2); meeting form 1: self evaluation and meeting form 2: chairperson evaluation. The student should complete it in its entirety, and satisfactorily, in order to be deemed competent for this course.  Completing this project allows a person to demonstrate competency in the above cluster. 

Assessment Instructions

This Assessment is to be submitted by the student by Friday at 5.00pm in the Learning Management System (LMS) dropbox in the week due. 

The student will run a real conference with a stakeholder from either Guide Dogs Victoria or Very Special Kids and  Read this document with the course guide. This is a work integrated learning project requiring the student to demonstrate their skills in managing meetings (notetaking and transcription to formatted text) and planning and rolling out a real conference. To do the work of the conference, sub-committees carry out their work contributing to the full committee.  All work needs approvals, so meetings are scheduled according to the course guide, held fortnightly for the full committee and the subcommittee.

Three students will be elected by the full committee to take an executive role.  Those roles are Conference Manager, Conference Coordinator and Fundraising Manager. They do not form part of a sub-committee.

You are required to manage a range of meetings for the purpose of planning and managing your conference. This includes overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. You will be taking minutes each week, either in full committee or sub-committee.

The subcommittees will contribute to the full committee’s fundraising goal.  Targets will be achieved through the principles of corporate social responsibility.  The conference’s business actions are connected to a good social cause.  A fundraising agreement document “Community Fundraising Proposal and Guidelines” from the charity website must be signed and approved by the teacher. 


Conference manager has a leadership and liaison role.  The manager will work for the full committee steering, planning, promoting, providing contingency advice and ensuring the conference proceedings run smoothly. The manager uses their skills in the evaluation of the conference and assisting in the collation of post-evaluation data to report to the full committee.

The Conference coordinator works closely with the conference manager and fundraising manager providing coordination advice and performs the duties associated with the tasks that are accountable to them.  They may range over all the sub-committee works.

The Fundraising manager works closely with the budget sub-committee.  They will liaise with the stakeholder and keep records for the fundraising purposes. They will account for, bank and acquit the funds.


The sub-committees are:

Venue and OH&S

Speakers and protocol



Catering and special needs


Students will do the work of the committee/sub-committee at RMIT in the scheduled class.  The conference will be held at RMIT. It is expected that the student will read course materials indicated in the course guide/LMS concurrent with class delivery.

The tools that are to be used for managing conferences are found in the Cole textbook and LMS.  All conference documents and meeting templates are available in the LMS. Two planned excursions provide a context of a state-of-the-art conferencing facility in Melbourne, the Melbourne Conference and Exhibition Centre; and for meeting protocol the State Parliament of Victoria, where the student will observe both houses during sitting time.

The student will be assessed four times during the semester with continuous feedback provided in class by the teacher.

The student is assessed against the criteria listed in the marking guide for this task. To achieve a satisfactory result, you will need to address all criteria satisfactorily for portfolio items 1-4. After achieving competency in all elements of the course, a grade is given at the conclusion of the course. A skills grading criteria schedule captures employability criteria where a final grade for the course is given.


 Further information regarding the application of the grading criteria will be provided in the LMS.


Assessment Matrix

See Canvas

Other Information

Submission Requirements

You should:

     • Ensure that you submit assessments on or before the due date via Canvas. 
     • Always retain a copy of your assessment tasks. (hard copy and soft copy)
     • When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
     • Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

Extension of Time.  If you are prevented from submitting an assessment item on time by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More information:
Form to use is found in the section "How to apply."

Special Consideration. Where more than seven days is needed, you must apply for Special Consideration.  Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More information:

Resubmission (VE Programs)

If you are found to be Not Yet Competent in a course assessment task (or you do not submit the assessment tasks/attend the assessment) you will be allowed one resubmission.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission in Canvas. 

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Grading and re-submissions. Successful re-submissions will contribute a CAG only (Competency Achieved Grading) result to your overall grade for the course.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. 

More information:

Marking Guide (Competency):

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.  You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Grading Guide:

After achieving competency in all assessment tasks your performance in the unit will be graded.  This gives you the opportunity to have the level of your performance formally recognised against industry standards and employability skills.

Final Grades Table:

CHD Competent with High Distinction

CDI Competent with Distinction

CC Competent with Credit

CAG Competency Achieved - Graded

NYC Not Yet Competent

DNS Did not Submit for Assessment

Further information regarding the application of the grading criteria is in Student Assessment Task 


Course Overview: Access Course Overview