Course Title: Lead and manage team effectiveness

Part B: Course Detail

Teaching Period: Term1 2020

Course Code: EMPL7072C

Course Title: Lead and manage team effectiveness

Important Information:

None

School: 650T Vocational Business Education

Campus: City Campus

Program: C5375 - Diploma of Business Administration

Course Contact: Allan Maree

Course Contact Phone: +61 3 9925 1601

Course Contact Email: allan.maree@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Teacher: to be confirmed

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to lead teams in the workplace and to
actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a
positive culture within their work teams. At this level, work will normally be carried out using
complex and diverse methods and procedures requiring the exercise of considerable discretion
and judgement, using a range of problem solving and decision making strategies.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	BSBWOR502 Lead and manage team effectiveness
Element:	1. Establish team performance plan
Performance Criteria:	1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team 1.3 Support team members in meeting expected performance outcomes
Element:	2. Develop and facilitate team cohesion
Performance Criteria:	2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed
Element:	3. Facilitate teamwork
Performance Criteria:	3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes 3.2 Support the team in identifying and resolving work performance problems 3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders
Element:	4. Liaise with stakeholders
Performance Criteria:	4.1 Establish and maintain open communication processes with all stakeholders 4.2 Communicate information from line manager/management to the team 4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders 4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Learning Outcomes

See Canvas for more information

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.

The self-paced activities will be delivered through various technology platforms and may include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.

The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practise your skills in a simulated/real workplace environment.

We expect you to participate and contribute in all scheduled learning activities.

Teaching Schedule

 This course is clustered with EMPL7071C Lead and manage effective workplace relationships in delivery and assessments.

Week	Date - week commencing	Topic	Readings and activities	Assessment
1	10 February 2020	Orientation session: Prior to training a program level orientation session is held that includes: Program and assessment overview and requirements Grading criteria/competency Plagiarism Appeals Extensions Feedback Privacy Submission requirements Re-submission policy Where to get support Student responsibilities.  Introduction to this course: How to use MyDesktop Course requirements Course support documents Canvas Accuracy of enrolment Assessment requirements/cover sheets Plagiarism Appeals Special consideration/Extensions/Resubmissions Feedback in this course Submission requirements Getting help  Resources: The learning lab: https://emedia.rmit.edu.au/learninglab/ Simulated business: http://simbuscommunity.com.au/ and Reflective Records K drive for business documents to run Reflective Records Textbook: Cole	Cole: Chapters 2, 4, 7, 8, 9, 10, 11, 13	The office project: a portfolio that is due in parts A-D, in weeks 6, 9, 13, and 15 Each part is due by 5.00pm on the Friday of the week indicated.
2	17 February 2020	Establish team performance plan Planning your team’s work  Logo and branding	Reading: Chapter 10 Activity: learn about our business Reflective Records
3	24 February 2020	Establish team performance plan Caring for your customers	Reading: Chapter 11 Activity: learn about our business Reflective Records and the simulated business community
4	2 March 2020	Establish team performance plan Leading your team	Reading: Chapter 8 Activity: review business partner and practice firm activities
5	9 March 2020	Establish team performance plan Inspiring motivation	Reading: Chapter 9 Activity: practice firm activities
6	16 March 2020	Establish team performance plan Building individual and team performance and productivity	Reading: Chapter 7 Activity: team planning day	Part A due (Friday 20 March at 5pm)
7	23 March 2020	Develop and facilitate team cohesion Building your team’s skills with informal and formal feedback	Reading: Chapter 11 Activity: practice firm activities
8	30 March 2020	Develop and facilitate team cohesion Systematically solving problems and making decisions	Reading: Chapters 4, 2  Activity: practice firm activities
9	6 April 2020	Workshop  Following travel policies and making a travel itinerary Make team strategies about trading (buying and selling) 10 April Good Friday public holiday	Planning Day
	Mid-semester break	Mid-semester break 13 April Easter Monday public holiday 14 April Easter Tuesday RMIT holiday 16 April Classes resume (Thursday)
10	20 April 2020	Workshop continuation Following travel policies and making a travel itinerary Make team strategies about trading (buying and selling)	Planning Day	Part B due (Friday 24 April at 5pm)
11	27 April 2020	Facilitate teamwork Building better performance	Reading: Chapter 13 Activity: practice firm activities, the itinerary
12	4 May 2020	Facilitate teamwork	Activity: Observation checklist as meeting
13	11 May 2020	Facilitate teamwork	Activity: Observation checklist  as meeting
14	18 May 2020	Liaise with stakeholders	Activity: finalise itinerary	Part C due (Friday 22 May at 5pm)
15	25 May 2020	Liaise with stakeholders	Activity: team activities in the practice firm
16	1 June 2020	Feedback and review. Interviews and re-submissions if required.		Part D due (Friday 5 June at 5pm)
	8 June 2020

 

Learning Resources

Prescribed Texts

References

Other Resources

Recommended text:  Cole, K 2019, Leadership & Management Theory & Practice 7th Ed, Cengage, Australia.

Canvas

RMIT Learning Lab

RMIT Library

 

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

Evidence of the ability to:
 use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
 encouraging and fostering shared understanding of purpose, roles and responsibilities
 identifying and resolving problems
 providing feedback to encourage, value and reward others
 modelling desired behaviour and practices
 develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
 establish processes to address issues and resolve performance issues
 support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
 develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
 communicate effectively with a range of stakeholders about team performance plans and team performance
 facilitate two-way flow of information between team and management relevant to team performance
 evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.

 

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:
 explain how group dynamics can support or hinder team performance
 outline strategies that can support team cohesion, participation and performance
 explain strategies for gaining consensus
 explain issue resolution strategies.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:
 workplace documents
 case studies and, where possible, real situations
 office equipment and resources
 interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

 

Feedback

Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

 

Assessment Tasks

Task - Develop and implement a Team Performance Plan (TPP) due Week 14 on Friday at 23:59 hr

There are three parts in the task that you need to complete satisfactorily, in order to be deemed competent for these units.  They are:-

Develop a team performance plan
Develop implementation strategies for the team performance plan
Analyse a workplace situation where you have had to manage conflict and/or poor work performance.

Full details and marking criteria are available in the Assessment document on Canvas.

Assessment Matrix

Assessment Matrix The assessment matrix that maps all the assessments is available on Canvas.

Other Information

Submission Requirements

You should:

• Ensure that you submit assessments on or before the due date via Canvas. 
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
• Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

Extension of Time.  If you are prevented from submitting an assessment item on time by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work
Form to use is found in the section "How to apply."

Special Consideration. Where more than seven days is needed, you must apply for Special Consideration.  Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration

Resubmission (VE Programs)

If you are found to be Not Yet Competent in a course assessment task (or you do not submit the assessment tasks/attend the assessment) you will be allowed one resubmission.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission in Canvas. 

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. 

More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/adjustments-to-assessment

Marking Guide (Competency):

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.  You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

• CA Competency Achieved
• NYC Not Yet Competent
• DNS Did Not Submit for assessment

Course Overview: Access Course Overview