Course Title: Verify client business requirements

Part A: Course Overview

Program: C5384 Diploma of Digital Media Technologies

Course Title: Verify client business requirements

Portfolio: Vocational Education

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities. 

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption. 

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT:

Please read the Student website for additional requirements of in-person attendance: 

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance. 


Course Code




Learning Mode

Teaching Period(s)


City Campus


345T Media and Communication

Face-to-Face or Internet

Term2 2019


City Campus


375T Vocational Design and Social Context

Face-to-Face or Internet

Term2 2020,
Term1 2021,
Term2 2021

Course Contact: Nat Bates

Course Contact Phone: +61 3 9925 3326

Course Contact Email:

Course Description

This course will provide you with the skills and knowledge required to deal with clients at a senior level, to identify their business requirements and verify the accuracy of the information gathered.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

ICTICT515 Verify client business requirements


1. Establish business relationship

2. Determine context of business need or problem

3. Analyse new information

4. Confirm system specifications

Learning Outcomes

On completion of this course you will have the ability to:

  • establish business relationship through investigation of the organisation and interviews with client and staff
  • determine and document business expectations and needs, including critical business requirements
  • work with clients and staff to gather, analyse and confirm information contributions
  • review and gain approval for system specifications
  • describe the process of communicating with the client in order to gather and report data
  • provide an overview of the client business to enable informed information and communications technology (ICT) product selection
  • describe the process used to identify products related to the business
  • outline the role of stakeholders and the degree of stakeholder involvement.

Overview of Assessment

Assessment for this course is ongoing throughout the semester. Your knowledge of course content is assessed through participation in class exercises, practical project work and through the application of learned skills.