Communicate and work in health or community services

Part B: Course Detail

Teaching Period: Term1 2020

Course Code: EMPL7091C

Course Title: Communicate and work in health or community services

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C5387 - Diploma of Dental Technology

Course Contact: Rachael Starr

Course Contact Phone: +61 3 9341 1420

Course Contact Email: rachael.starr@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCCOM005 Communicate and work in health or community services
Element:	1. Communicate effectively with people
Performance Criteria:	1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect 1.2 Communicate service information in a manner that is clear and easily understood 1.3 Confirm the person's understanding 1.4 Listen to requests, clarify meaning and respond appropriately 1.5 Exchange information clearly in a timely manner and within confidentiality procedures
Element:	2. Collaborate with colleagues
Performance Criteria:	2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions 2.2 Identify lines of communication between organisation and other services 2.3 Use industry terminology correctly in verbal, written and digital communications 2.4 Follow communication protocols that apply to interactions with different people and lines of authority
Element:	3. Address constraints to communication
Performance Criteria:	3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures 3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques 3.3 Use communication skills to avoid, defuse and resolve conflict situations
Element:	4. Report problems to supervisor
Performance Criteria:	4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor 4.2 Refer any breach or non adherence to standard procedures or adverse event to appropriate people 4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities 4.4 Refer unresolved conflict situations to supervisor
Element:	5. Complete workplace correspondence and documentation
Performance Criteria:	5.1 Complete documentation according to legal requirement and organisation procedures 5.2 Read workplace documents relating to role and clarify understanding with supervisor 5.3 Complete written and electronic workplace documents to organisation standards 5.4 Follow organisation communication policies and procedures for using digital media 5.5 Use clear, accurate and objective language when documenting events
Element:	6. Contribute to continuous improvement
Performance Criteria:	6.1 Contribute to identifying and voicing improvements in work practices 6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements 6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development 6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action

Learning Outcomes

On completion of this course, you should be able to:

Communicate effectively with people

Collaborate with colleagues

Address constraints to communication

Report problems to supervisor

Complete workplace correspondence and documentation

Contribute to continuous improvement

Details of Learning Activities

Students will be involved in the following learning activities to meet requirements for this competency:

Face to Face classes
Written classroom tasks
Demonstration and classroom discussion
Facilitator led practical clinical demonstration
Group discussions
Participation in group activities based on simulated workplace exercises
Clinical practice, peer evaluation/feedback session/completion of practical worksheets
Online learning via CANVAS
Self-managed research to support completion of Study Guides.
Students will be observed and assessed through their planned activities throughout the duration of the course

Teaching Schedule

Refer to Canvas for teaching schedule

Learning Resources

Prescribed Texts

References

Other Resources

Students will be able to access course information and learning materials through CANVAS.

CANVAS is an online resource with the lesson plans for each unit. Within CANVAS are the session lessons plans, assessments, resources and other materials required for completion of each unit of competency.

Additional materials maybe provided in class and lists of relevant reference books, resources in the library and accessible Internet sites will be provided where possible. During the course, you will be directed to websites to enhance your knowledge and understanding of difficult concepts.

Overview of Assessment

To be deemed competent you must demonstrate an understanding of all aspects required of the competency.

Regular attendance is necessary.

Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks and consist of theory and practical based tasks.

Assessment Tasks

Assessment 1 - Simulated Workplace Assessment

This is conducted at RMIT simulated dental teaching areas and student's knowledge and skills will be observed. Detailed information will be provided to students via canvas and during their class attendance Phase 3 Day 4.

Students will attempt the workplace assessments under supervision of the assessor and they will be marked with either a S (Satisfactory) or NYS (Not Yet Satisfactory) according to the assessment guidelines and criteria outlined in the CHCCOM005 Assessment Overview.

All assessment criteria must be successfully completed in order to achieve a satisfactory result and students will receive verbal feedback on the day

Assessment 2 - Simulated Workplace Assessment

All assessment criteria must be successfully completed in order to achieve a satisfactory result and students will receive verbal feedback on the day

Assessment 3 - Knowledge quiz

Students will be required to complete an online quiz, accessed through canvas

Assessment Matrix

Elements/Performance Criteria Covered	Assessment 1	Assessment 2	Assessment 3
1.1	X	X	X
1.2	X	X	X
1.3	X	X	X
1.4	X	X	X
1.5	X	X	X
2.1	X	X	X
2.2	X	X	X
2.3	X	X	X
2.4			x
3.1	X	X	X
3.2	X	X	X
3.3	X	X	X
4.1			x
4.2			x
4.3			x
4.4			x
5.1			x
5.2			x
5.3			x
5.4			x
5.5	X	X	X
6.1			x
6.2			x
6.3			x
6.4			x