Part B: Course Detail

Teaching Period: Term1 2022

Course Code: EMPL7091C

Course Title: Communicate and work in health or community services

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

  

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.

School: 535T Social Care and Health

Campus: City Campus

Program: C5387 - Diploma of Dental Technology

Course Contact: Matt Clayton

Course Contact Phone: +61 435 933 052

Course Contact Email: matthew.clayton@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Sue Fatone

sue.fatone@rmit.edu.au 

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCCOM005 Communicate and work in health or community services
Element:	1. Communicate effectively with people
Performance Criteria:	1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect 1.2 Communicate service information in a manner that is clear and easily understood 1.3 Confirm the person’s understanding 1.4 Listen to requests, clarify meaning and respond appropriately 1.5 Exchange information clearly in a timely manner and within confidentiality procedures
Element:	2. Collaborate with colleagues
Performance Criteria:	2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions 2.2 Identify lines of communication between organisation and other services 2.3 Use industry terminology correctly in verbal, written and digital communications 2.4 Follow communication protocols that apply to interactions with different people and lines of authority
Element:	3. Address constraints to communication
Performance Criteria:	3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures 3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques 3.3 Use communication skills to avoid, defuse and resolve conflict situations
Element:	4. Report problems to supervisor
Performance Criteria:	4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor 4.2 Refer any breach or non adherence to standard procedures or adverse event to appropriate people 4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities 4.4 Refer unresolved conflict situations to supervisor
Element:	5. Complete workplace correspondence and documentation
Performance Criteria:	5.1 Complete documentation according to legal requirement and organisation procedures 5.2 Read workplace documents relating to role and clarify understanding with supervisor 5.3 Complete written and electronic workplace documents to organisation standards 5.4 Follow organisation communication policies and procedures for using digital media 5.5 Use clear, accurate and objective language when documenting events
Element:	6. Contribute to continuous improvement
Performance Criteria:	6.1 Contribute to identifying and voicing improvements in work practices 6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements 6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development 6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action

Learning Outcomes

On completion of this course, you will be able to:

1. Communicate effectively with people 

1. Collaborate with colleagues        

1. Address constraints to communication        

1. Report problems to supervisor 

1. Complete workplace correspondence and documentation 

1. Contribute to continuous improvement

Details of Learning Activities

Online theory. Collaborate Ultra Face to face practical Canvas topic activities

Teaching Schedule

Introduction	Communicate and work in health or community services Introduction Canvas Assessments Overview of  Communicate and work in health or community services	Theory  (At RMIT)	AT1: Knowledge Assessment AT2: Practical Assessment
Module 1	Communicate Effectively with People	Theory  (At RMIT)	Continue to research and prepare for the following assessments AT1: Knowledge Assessment AT2: Practical Assessment
Module 2	Collaborate with Colleagues	Self directed (Online)	Continue to research and prepare for the following assessments AT1: Knowledge Assessment AT2: Practical Assessment
Module 3	Address Constraints to Communication	Self directed (Online)	Continue to research and prepare for the following assessments AT1: Knowledge Assessment AT2: Practical Assessment
Module 4	Report Problems to Supervisor	Self directed (Online)	Continue to research and prepare for the following assessments AT1: Knowledge Assessment AT2: Practical Assessment
Module 5	Complete Workplace Correspondence and Documentation	Self directed (Online)	Continue to research and prepare for the following assessments AT1: Knowledge Assessment AT2: Practical Assessment
Module 6	Contribute to Continuous Improvement	Self directed (Online)	Continue to research and prepare for the following assessments AT1: Knowledge Assessment AT2: Practical Assessment

Learning Resources

Prescribed Texts

References

Other Resources

Overview of Assessment

You must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that you have:

• demonstrated effective communication skills in 3 different work situations
• clarified workplace instructions and negotiated timeframes with 2 colleagues
• responded appropriately to 3 different situations where communication constraints were present
• completed 2 written or electronic workplace documents to organisation standards

To be deemed competent you must demonstrate an understanding of all aspects required of the competency.   

Regular attendance is necessary. 

Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks and consist of theory and practical based tasks.

Assessment Tasks

Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed as Competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace.
To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion each assessment task.
You should refer to the assessment brief which is available through Canvas for full assessment criteria
Assessment Task 1:Knowledge Assessment
Assessment Task 2: Practical Assessment
Results that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved NYC: Not Yet Competent DNS: Did not Submit for Assessment

Assessment Matrix

The assessment tasks listed in this course guide address all the elements and criteria of the requirements of this course.

Other Information

Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises.
It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully.
Information about your studies:
You can access My Studies through the RMIT website for information about timetables, important dates, assessment dates, results and progress, Canvas etc. https://www.rmit.edu.au/students
Assessment: Information on assessment including Special consideration, Adjustments to assessment, (eg. applying for an extension of time): https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment
Academic Integrity and Plagiarism: RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy. https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity (https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academ integrity)
Credit Transfer and Recognition of Prior Learning: Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification). Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace,  voluntary work, informal or formal training or other life experiences.
Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course. https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit

Course Overview: Access Course Overview