Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2019

Course Code: EMPL7092C

Course Title: Work with diverse people

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C5387 - Diploma of Dental Technology

Course Contact: Rachael Starr

Course Contact Phone: +61 3 9341 1420

Course Contact Email: rachael.starr@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Justin Kidgell

justin.kidgell@rmit.edu.au

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This unit applies to all workers.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes


On completion of this course, you should be able to:

  1. Reflect on own perspectives  
  1. Appreciate diversity and inclusiveness, and their benefits        
  1. Communicate with people from diverse backgrounds and situation        
  1. Promote understanding across diverse groups


Details of Learning Activities

Face to face blended learning 

Self directed online Canvas


Teaching Schedule

Face to face blended learning session (Week 6)

Self directed learning Canvas 


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessment 1 - Knowledge quiz

Assessment 2 - Knowledge quiz

Assessment 3 - Knowledge quiz

Assessment 4 - Knowledge quiz

Assessment 5 - Knowledge quiz

Assessment 6 - Knowledge quiz

Assessment 7 - Knowledge quiz

 

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.


Assessment Tasks

Assessment 1: Communicate and work in health service knowledge quiz (Canvas) Week 7

Assessment 2: Workplace diversity knowledge quiz (Canvas) Week 8

Assessment 3: Cultural awareness knowledge quiz (Canvas) Week 9

Assessment 4: Benefits of diversity knowledge quiz (Canvas) Week 10

Assessment 5: Communicating with diverse communities knowledge quiz (Canvas) Week 11 

Assessment 6: Promote understanding across diverse groups knowledge quiz (Canvas) Week 12

Assessment 7: Complaints management knowledge quiz (Canvas) Week 13 


Assessment Matrix

E/PC 

Ass 1

Ass 2

Ass 3

Ass 4 

Ass 5

Ass 6

Ass 7

1.1

x

 

x

 

 

 

 

1.2

x

 

x

 

 

 

 

1.3

x

 

x

 

 

 

 

1.4

x

 

x

 

 

 

 

2.1

 

x

 

x

 

 

 

2.2

 

x

 

x

 

 

 

2.3

 

x

 

x

 

 

 

3.1

 

 

x

 

 

x

 

3.2

 

 

x

 

 

x

 

3.3

 

 

x

 

 

x

 

3.4

 

 

x

 

 

x

 

4.1

 

 

 

 

x

x

x

4.2

 

 

 

 

x

x

x

4.3

 

 

 

 

x

x

x

4.4

 

 

 

 

x

x

x

Course Overview: Access Course Overview