Course Title: Analyse consumer behaviour

Part B: Course Detail

Teaching Period: Term1 2022

Course Code: MKTG7976C

Course Title: Analyse consumer behaviour

School: 525T Business & Enterprise

Campus: City Campus

Program: C5400 - Diploma of Business (Public Relations)

Course Contact: Nick Reynolds

Course Contact Phone: +613 99250791

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Ryan Gunasekera 

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to analyse consumer behaviour to target marketing to specific markets and specific needs.

This unit is beneficial to people that need to analyse analyse consumer behaviour to examine factors that impact decisions to purchase products or services.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMKG419 Analyse consumer behaviour


1. Confirm product or service market

Performance Criteria:

1.1 Gather information on market or market segment for a product or service in accordance with a marketing plan

1.2 Identify consumer attributes for market or market segment from market profile or existing customer data

1.3 Identify and test features of product or service in accordance with a marketing plan


2. Assess reasons for existing levels of consumer interest

Performance Criteria:

2.1 Investigate consumer need for the product or service through analysis of trends and past performance

2.2 Review past marketing or positioning of product or service in relation to effectiveness of its focus of appeal

2.3 Assess, estimate and test impact of individual, social and lifestyle influences on consumer behaviour for a product or service

2.4 Analyse consumer responses to previous marketing communications

2.5 Review relevant data to determine consumer digital footprints, engagement journeys and expectations

2.6 Assess organisational capability to respond quickly to consumer demand for products or services in accordance with marketing plan


3. Recommend focus of appeal for marketing strategies for product or service

Performance Criteria:

3.1 Ensure marketing strategies address innate and acquired needs of consumers and appeal to motives that influence decision-making

3.2 Present a rationale for focus of appeal that outlines how influences on consumer behaviour will be used to target effective marketing strategies

3.3 Clarify the role of the consumer in the digital marketing environment and model engagement conversations and interventions

3.4 Ensure focus of appeal meets legal and ethical obligations and budgetary requirements of marketing plan

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in analysis of consumer behaviour with application to public relations.

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to:

  • Confirm product or service market
  • Assess reasons for existing levels of consumer interest
  • Recommend focus of appeal for marketing strategies for product or service.

Details of Learning Activities

This course is structured to provide you with the optimum learning experience. A range of learning activities are provided during the semester and are designed to enhance learning and understanding of the topics.

You will be required to participate in a combination of group and individual learning activities. These activities will be provided through classroom work time and additional learning activities will be provided to you to complete outside of the scheduled class time.

A range of in class activities, case studies and independent research is included as the learning activities for this course. We expect you to participate and contribute in all scheduled learning activities.

The learning activities will also include group discussion, group problem solving activities and opportunities to practice your skills in a simulated workplace environment.

Teaching Schedule

Weekly Schedule 

MKTG7976C (BSBMKG419) Analyse Consumer Behaviour

Semester 1 2022

Week number 

Week beginning 




7th Feb

Introduction to Consumer Behaviour


14th Feb

Market Segmentation

21st Feb 

Needs and Motivations

28th Feb 

  1. IBISWorld
  2. Individual Self-Concept and Personality

7th March

The Message, Reference Groups and Personal Involvement

14th March

Assessment 1 - Work on in Class

Bring Laptop 

Assessment 1: Understanding consumer behaviour due

21st March

Assessment 1 - Work on in Class

Bring Laptop

28th March

Decision Making Process in more detail and positioning


4th April

Positioning and Consumer Profiles


11th April

Focus of Appeal

Writing Reports and business document formatting

Easter Break Thursday April 14th - Wednesday April 20th




25th April

Recap and Assessment 2 introduction



2nd May

Customer Service and Assessment 2 




9th May

Alternative Marketing Strategy  and Assessment 2 

Assessment 2: Integrated business plan


16th May

Assessment 3 Workshop  


23rd May

Assessment 3 - Presentations

Assessment 3: Presentations/Meeting

Presenting and Pitching the Marketing Strategy


30th May

sions and Feedback session


6th June 

Re submissions and Feedback session

Learning Resources

Prescribed Texts


Other Resources

All resources will be available in Canvas.

Overview of Assessment

Assessment Methods

A range of assessment methods will be used to assess practical skills and knowledge. The following assessment methods will be used specifically to assess your abilities in analysing consumer behaviour:

  • Project management
  • Written reports supported by practical assignments or tasks for individual assessment
  • Observation of workplace practice supported by personal interviews
  • Practical display with personal interview, presentations or documentation
  • Case studies.

Performance Evidence

Evidence of the ability to:

  • analyse consumer behaviours
  • model consumer behaviour on alternative digital platforms
  • document and present findings and recommendations about marketing strategies that should be developed to influence consumers.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  •  outline relevant industry and product or service knowledge
  •  explain relevant marketing communication concepts and processes
  •  compare current digital channels relevant to the business and consumer against costs and benefits
  •  identify organisational structures, procedures and marketing objectives.

Assessment Conditions

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards received and use this information to improve your learning outcomes and final performance in the course are being met.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the marketing communications field of work and include access to:

  •  relevant legislation and regulations
  •  communications equipment and technology
  •  relevant workplace documentation and resources
  •  case studies or, where possible, real situations
  •  industry software packages and apps (where applicable).


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.


Assessment Tasks

Assessment 1
Summary and Purpose of Assessment
This short-answer assessment task is one (1) of three (3) assessment tasks you need to complete satisfactorily, in order
to be deemed competent for this unit.
This assessment task allows you to demonstrate your knowledge required to analyse consumer behaviour for markets
and specific needs.

Assessment Instructions


  • You must satisfactorily answer all 7 questions
  • You should answer all questions in the spaces provided, using full sentences, word count and dot points when requested
  • All work must be your own

This is an online assessment task. You will need to answer all questions on CANVAS.


  • The knowledge assessment is accessed through the Canvas shell and you must complete and submit your responses
    within the allocated assessment timeframe.
  • If you are not able to attend the scheduled assessment timeframe you need to advise your teacher so that an alternative assessment arrangement can be made.
  • This knowledge assessment is an individual assessment task that must be completed with minimal support from your supervisor (allowed support includes further explanation of the task requirements or explanation of assessment criteria etc).

Assessment 2
There are 3 parts to this task, you will be required to complete:
Part 1: Market overview
Part 2: Consumer interest
Part 3: Marketing strategies

This assessment task requires you to take on the role of Marketing Manager for a company of your choice, to analyse
the consumer behaviour.

You can choose a company by viewing the site or by researching the Internet for a Marketing
Plan for a Public Relations company that you are interested in. The marketing plan must include business goals, target
customers, marketing/ branding strategy, sales forecasts and marketing budget to provide sufficient information in
order to be able to complete this assessment.

Alternatively, if there is another company that you are particularly interested in and you are able to access the
Marketing Plan, you may choose this company. Assume that the location of the business is in the city or suburb you are
living in.

Assume that you are the only marketing staff. Before you start the assessment task, you should discuss your choice of
company with your Assessor who will need to approve your choice before you start the assessment project.

Assessment 3
This assessment is a role play which will allow the students to demonstrate their ability to present and pitch their
marketing strategies and focus of appeals to the Company CEO.

The student needs to organise a meeting with the Company CEO (roleplayed by the Assessor) to pitch their marketing
strategies and focus of appeals. Students will be required to prepare a PowerPoint Presentation to present at the

1. Prior to the meeting students will need to:
a.) to submit the completed Part 1 – 3 of assessment 2. (AT2)
b.) Send an email to the Company CEO (teacher) requesting a meeting and indicating the time, date and
c.) When the CEO replies confirm via email.
2. During the meeting students are to:
a.) Present the marketing strategy information using suitable words and non-verbal features. They are to
discuss recommendations for marketing strategies to address the needs of the consumer and their
motives for decision-making
b.) Gather feedback through active listening and questioning

Assessment Matrix

The assessment matrix that maps all the assessment is available on CANVAS.

Submission Requirements

You should:

  • Ensure that you submit assessments on or before the due date.  
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
  • Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers.

Other Information

Late Submission Procedures 

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates. 

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to five days.

More Information:

Where an extension of greater than five days is needed, you must apply for Special Consideration.  Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information:


If you are found to be unsuccessful in a particular Course Assessment Task (or you do not submit/attend) you will be allowed one resubmission.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission.  

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Grading & re-submissions

Successful re-submissions will contribute a CA only (Competency Achieved) result to your overall grade for the course.

Adjustments to Assessment 

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:

Marking Guide (Competency): 

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you about your progress and how well you are performing. 

Final outcomes table:

CA Competency Achieved – Not Graded

NYC Not Yet Competent

DNS Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.

Course Overview: Access Course Overview