Course Title: Plan, implement and test enterprise communication solutions

Part B: Course Detail

Teaching Period: Term2 2024

Course Code: COSC6244C

Course Title: Plan, implement and test enterprise communication solutions

School: 520T Future Technologies

Campus: City Campus

Program: C5402 - Diploma of Information Technology

Course Contact: Donald Attard

Course Contact Phone: +61 3 9925 4448

Course Contact Email: donald.attard@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

In the course you will gain the skills and knowledge required to manage the deployment and administration of enterprise communication solutions. It includes email and remote access email, web portal or content management solution, and enterprise collaboration tools.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTNWK536 Plan, implement and test enterprise communication solutions

Element:

1. Plan for enterprise communication solutions

Performance Criteria:

1.1 Research and identify enterprise communication solutions to meet organisational requirements

1.2 Evaluate and compare enterprise communication solutions against organisational requirements

1.3 Select enterprise communication solutions to address organisational requirements

1.4 Acquire enterprise communication solutions in accordance with organisational requirements

1.5 Consult with stakeholders to develop implementation plan addressing the organisational requirements

Element:

2. Implement enterprise communication solutions

Performance Criteria:

2.1 Implement and configure enterprise communication solutions in accordance with implementation plan

2.2 Determine if implementation of enterprise communication solutions meets implementation plan and organisational requirements and modify implementation to address variance

Element:

3. Test and monitor implementation of enterprise communication solutions

Performance Criteria:

3.1 Test enterprise communication solutions to determine if enterprise communication solutions are operating correctly according to system specifications

3.2 Monitor and analyse performance and logs of enterprise communication solutions to determine if organisational requirements are met

3.3 Modify enterprise communication solutions to address instances where organisational requirements are not met

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements


Details of Learning Activities

  • Virtual Machine Installation
  • Virtual Machine Networking
  • Introduction to Domain Name System
    • Primary Zones
    • Secondary Zones
    • Resource Records
  • Introduction to Active Directory
    • Domain Controller
    • Registering computer and user accounts
  • VPN Networks
  • NIC Teaming
  • Performance Monitor
  • Remote Server Administration Tools
  • Windows Admin Tools
  • Setting up Email Services.
  • Testing Web Email and  Email Client Application.
  • Setting up Email Services.
  • Testing Web Email and  Email Client Application.
  • Distribution Groups
  • List Groups
  • Securing Email
  • Using a web browser to configure Mail Enable Server
  • Protection against spam
  • Using SharePoint as a Content Management System
  • Using Skype for Business Server as a Collaboration System
  • Backing up the Firewall and monitoring it.
  • Disaster Recovery: Backing up Virtual Machines.
  • Remote Desktop Services

 

 

 


Teaching Schedule

Week 1

Introduction to Virtual Networking:

Virtual Machine, Virtual Machine Networking

Review : Virtual Machines

  • Install and Configure Windows Server 2019
  • Windows 10 Desktop Client

 

Week 2

Introduction to Domain Name System

  • Primary Zones
  • Secondary Zones
  • Resource Records

How DNS is used in a Enterprise Environment.

Week 3

Introduction to Active Directory

  • Domain Controller
  • Registering computer and user accounts

RAID 1

Setting up a domain controller in a Enterprise Environment.

Ensure that fault tolerance is set up on the server.

Week 4

VPN Networks

NIC Teaming

Performance Monitor

Windows VPN Networking and NIC Teaming.

Benchmarking Server

Week 5

Remote Server Administration Tools

Windows Admin Tools

Using Remote Tools to administrate the server.

Week 6

Setting up Email Services.

Testing Web Email and  Email Client Application.

Introduction to Enterprise Email System.

Week 7

Distribution Groups

List Groups

Assessment Task1 - Knowledge Test

Use Enterprise Emailing to setup email to distributed users and create list groups for users to discuss items online.

 

Mid-semester break

 

Week 8

Securing Email

Using a web browser to configure Mail Enable Server

Using Client Email Application to email users using encryption.

Using Web browser to configure settings of Mail Enable Server.

Week 9

Protection against spam

How to prevent unwanted emails from compromising your enterprise systems.

Week 10

Using SharePoint as a Content Management System

Installing a SharePoint Server

Assessment 2 Part A due in.

Week 11

Using Skype for Business Server as a Collaboration System

Installing Skype for Business Server to perform online communication

Assessment 2 Part B0 due in.

Week 12

Enterprise Communication Systems Project

Backing up the Firewall and monitoring it.

Assessment 2, Part B1 due in.

Week 13

Enterprise Communication Systems Project

Disaster Recovery: Backing up Virtual Machines.

Assessment 2, Part B2 due in.

Week 14

Enterprise Communication Systems Project

Remote Desktop Services

Assessment 2, Part B3 due in.

Week 15

Enterprise Communication Systems Project

Assessment 2 Lab Correction if needed.

Week 16

Enterprise Communication Systems Project

Assessment 2 Lab Correction if n


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessment for this course is ongoing throughout the semester. Your knowledge and understanding of course content is assessed through participation in class exercises, oral presentations and through the application of learned skills and insights to your written tasks. Full assessment briefs will be provided and can be found on CANVAS


Assessment Tasks

Assessment Task 1 - Knowledge Test

Assessment Task 2 : Practical - Enterprise Communication Systems Project

 

* To pass these assessments, the students must attain 100%.


Assessment Matrix

Element

Performance criteria

 

 

 

 

Assessment Task 1:

Knowledge Assessment

Assessment Task 2:

Practical Assessment

1. Plan for enterprise communication solutions

1.1 Research and identify enterprise communication solutions to meet organisational requirements

 

AT2, Part-A

1.2 Evaluate and compare enterprise communication solutions against organisational requirements

 

AT2, Part-A

1.3 Select enterprise communication solutions to address organisational requirements

 

AT2, Part-A

1.4 Acquire enterprise communication solutions in accordance with organisational requirements

 

AT2, Part-A

1.5 Consult with stakeholders to develop implementation plan addressing the organisational requirements

 

AT2, Part-A

2. Implement enterprise communication solutions

2.1 Implement and configure enterprise communication solutions in accordance with implementation plan

 

AT2, Part-B

2.2 Determine if implementation of enterprise communication solutions meets implementation plan and organisational requirements and modify implementation to address variance

 

AT2, Part-B

3. Test and monitor implementation of enterprise communication solutions

3.1 Test enterprise communication solutions to determine if enterprise communication solutions are operating correctly according to system specifications

 

 

AT2, Part- B

3.2 Monitor and analyse performance and logs of enterprise communication solutions to determine if organisational requirements are met

 

 

AT2, Part- B

3.3 Modify enterprise communication solutions to address instances where organisational requirements are not met

 

 

 

AT2, Part- B

Performance Evidence  

The candidate must demonstrate the ability to complete the tasks outlined in the elements and performance criteria of this unit; including evidence of the ability to:

Assessment Task1:

Knowledge Assessment

Assessment Task 2:

Practical Assessment

 

Plan, implement and test enterprise communication solutions including:

  • one email system including:
    • preparing existing networks
    • configuring users, mailboxes, address lists, distribution lists, user constraints, remote email access, message integrity and antispam controls, antivirus controls and anti-phishing controls

 

Part-B1

One content management system including:

  • planning namespace and server roles
  • configuring access, security, network infrastructure and customisations
  • providing high availability and disaster recovery

 

 

Part-B2

One content management system including:

  • planning namespace and server roles
  • configuring access, security, network infrastructure and customisations
  • providing high availability and disaster recovery

 

 

Part-B3

Knowledge Evidence  

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements and performance criteria of this unit. This includes:

Assessment Task1:

Knowledge Assessment

Assessment Task 2:

Practical Assessment

Key requirements of an ICT implementation plan

Q1

 

Features and purpose of an email server application

Q2

 

Features and purpose of organisational collaboration tools

Q3

 

Features and purpose of web portal or content management software

Q4

 

Testing processes

Q8, 11

 

Key principles of data protection, including:

  • backup and restoration
  • firewall configuration
  • security and authentication practices

Q5, 6, 7, 9, 13

 

Important features of network administration, including:

  • load balancing for applications
  • server and directory administration
  • infrastructure
  • web server administration

Q10, 12, 14, 15, 16, 17

 

Other Information

Assessments   To be deemed competent students must demonstrate an understanding of all aspects required of this course and must achieve a satisfactory standard in each assessment. Assessment methods have been designed to measure student's competency in each course over multiple tasks.   Resubmissions   For each assessment submitted by the due date in this course students will be given feedback within 2 weeks of the assessment submission. If you do not submit your assessment by the due date or if your first attempt is not satisfactory you will be allowed a single resubmission attempt for each assessment in this course. You will be provided with a new due date by your teacher for your resubmission attempt if a resubmission is required.   Due dates   All assessment tasks will have a due date provided and published in Canvas. Assessments submitted after the due date will not be accepted unless an extension has been provided or special consideration has been granted.   Extensions   If you will not be able to meet the due date for an assessment you may apply to your teacher for an extension of up to seven days by completing the Application of Time to Submit Assessment Work Form at https://www.rmit.edu.au/content/dam/rmit/documents/Students/Student_forms/Application-for-extension-of-time-to-submit-work.pdf (Links to an external site.)  Applications for an extension of time must be received before the due date for an assessment. Special Consideration If unforeseen circumstances beyond your control prevent you from submitting your work on time you may be eligible to apply for special consideration. For further information regarding special consideration, please refer to the RMIT Special Consideration page at https://www.rmit.edu.au/students/student-essentials/assessment-and-results/special-consideration (Links to an external site.)    Credit Transfer and/or Recognition of Prior Learning (RPL):
You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:

  • Relevant
  • Current
  • Satisfies the learning/competency outcomes of the course
Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL.
  Study and learning Support: 

Study and Learning Centre (SLC) provides free learning and academic development advice to you. 
Services offered by SLC to support your numeracy and literacy skills are: 

assignment writing, thesis writing and study skills advice 
maths and science developmental support and advice 
English language development 

Please Refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support 

Equitable Learning Services (ELS):   If you are suffering from long-term medical condition or disability, you should contact Equitable Learning Services (ELS) to seek advice and support to complete your studies.
Please refer to https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services to find more information about services offered by Equitable Learning Services (ELS).
Plagiarism: 

Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University. 

Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism. 

Other Information: 

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

 

Course Overview: Access Course Overview