Part B: Course Detail

Teaching Period: Term1 2025

Course Code: COSC6244C

Course Title: Plan, implement and test enterprise communication solutions

Important Information:

Please note that this course may include compulsory in-person attendance requirements for some or all teaching activities.

It is recommended that you check your Canvas course shell closer to the course start date for details about any mandatory in-person attendance requirements.

Please be aware that the course delivery method may need to change quickly in response to evolving course requirements. Students must maintain regular communication with their teachers to stay informed about any updates.

School: 520T Future Technologies

Campus: City Campus

Program: C5402 - Diploma of Information Technology

Course Contact: Harry Ouaida

Course Contact Phone: +61 3 9925 4612

Course Contact Email: harry.ouaida@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

In the course you will gain the skills and knowledge required to manage the deployment and administration of enterprise communication solutions. It includes email and remote access email, web portal or content management solution, and enterprise collaboration tools.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTNWK536 Plan, implement and test enterprise communication solutions

Element:

1. Plan for enterprise communication solutions

Performance Criteria:

1.1 Research and identify enterprise communication solutions to meet organisational requirements

1.2 Evaluate and compare enterprise communication solutions against organisational requirements

1.3 Select enterprise communication solutions to address organisational requirements

1.4 Acquire enterprise communication solutions in accordance with organisational requirements

1.5 Consult with stakeholders to develop implementation plan addressing the organisational requirements

Element:

2. Implement enterprise communication solutions

Performance Criteria:

2.1 Implement and configure enterprise communication solutions in accordance with implementation plan

2.2 Determine if implementation of enterprise communication solutions meets implementation plan and organisational requirements and modify implementation to address variance

Element:

3. Test and monitor implementation of enterprise communication solutions

Performance Criteria:

3.1 Test enterprise communication solutions to determine if enterprise communication solutions are operating correctly according to system specifications

3.2 Monitor and analyse performance and logs of enterprise communication solutions to determine if organisational requirements are met

3.3 Modify enterprise communication solutions to address instances where organisational requirements are not met

Learning Outcomes


On successful completion of this course the candidate will demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit.


Details of Learning Activities

The course includes a range of activities such as:  

  • Virtual Machine Installation
  • Virtual Machine Networking
  • Introduction to Domain Name System
    • Primary Zones
    • Secondary Zones
    • Resource Records
  • Introduction to Active Directory
    • Domain Controller
    • Registering computer and user accounts
  • VPN Networks
  • NIC Teaming
  • Performance Monitor
  • Remote Server Administration Tools
  • Windows Admin Tools
  • Setting up Email Services.
  • Testing Web Email and  Email Client Application.
  • Setting up Email Services.
  • Testing Web Email and  Email Client Application.
  • Distribution Groups
  • List Groups
  • Securing Email
  • Using a web browser to configure Mail Enable Server
  • Protection against spam
  • Using SharePoint as a Content Management System
  • Using Skype for Business Server as a Collaboration System
  • Backing up the Firewall and monitoring it.
  • Disaster Recovery: Backing up Virtual Machines.
  • Remote Desktop Services

Each module will include online lectures, supporting documents, and both internal and external links. Some modules will require students to demonstrate prototypes as part of their assessment tasks. Knowledge Quizzes (KQ) are incorporated throughout the course to help develop the necessary skills for completing the course projects. These quizzes must be completed according to the instructions given by your class teacher. Please note that KQs are not graded assignments and do not contribute to your overall assessment.


Teaching Schedule

The proposed teaching schedule for ICTNWK536 is detailed below: 

Week Date Topic Assessment / Learning activities
Week 1 10th Feb - 14th Feb

Introduction to Virtual Networking:

Virtual Machine, Windows Networking

Review : Virtual Machines

  • Install and Configure Windows Server 2019
  • Windows 10 Desktop Client

 
Week 2 17th Feb - 21st Feb

Introduction to Domain Name System

  • Primary Zones
  • Secondary Zones
  • Resource Records
 How DNS is used in a Enterprise Environment.
Week 3 24th Feb - 28th Feb

Introduction to Active Directory

  • Domain Controller
  • Registering computer and user accounts

RAID 1

Setting up a domain controller in a Enterprise Environment.

Ensure that fault tolerance is set up on the server.
Week 4 3rd Mar - 7th Mar

VPN Networks

NIC Teaming

Performance Monitor

Windows VPN Networking and NIC Teaming.

Benchmarking Server
Week 5 10th Mar - 14th Mar

Remote Server Administration Tools

Windows Admin Tools

 Using Remote Tools to administrate the server.
Week 6 17th Mar - 21st Mar

Setting up Email Services.

Testing Web Email and  Email Client Application.

 Introduction to Enterprise Email System.
Week 7 24th Mar - 28th Mar

Distribution Groups

List Groups

Assessment Task1 - Knowledge Test

Use Enterprise Emailing to setup email to distributed users and create list groups for users to discuss items online.
Week 8 31st Mar - 4th Apr

Securing Email

Using a web browser to configure Mail Enable Server

Using Client Email Application to email users using encryption.

Using Web browser to configure settings of Mail Enable Server.
Week 9 7th Apr- 11th Apr Protection against spam How to prevent unwanted emails from compromising your enterprise systems.
Week 10 14th Apr - 17th Apr Using SharePoint as a Content Management System

Installing a SharePoint Server

Assessment 2 Part A due in.

Mid Semester Break - 18th Apr - 25th Apr

Week 11 28th Apr - 2nd May Using Skype for Business Server as a Collaboration System

Installing Skype for Business Server to perform online communication

Assessment 2 Part B0 due in.
Week 12 5th May - 9th May

Enterprise Communication Systems Project

Backing up the Firewall and monitoring it.

Assessment 2, Part B1 due in.
Week 13 12th May - 16th May

Enterprise Communication Systems Project

Disaster Recovery: Backing up Virtual Machines.

Assessment 2, Part B2 due in.
Week 14 19th May - 23rd May

Enterprise Communication Systems Project

Remote Desktop Services

 Assessment 2, Part B3 due in.
Week 15 26th May - 30th May Enterprise Communication Systems Project Assessment 2 Lab Correction if needed.
Week 16 2nd June - 6th June Enterprise Communication Systems Project Assessment 2 Lab Correction if needed.
Week 17 9th June - 13th June Feedback & Re-submission of Assessments (If applicable  
Week 18 16th June - 20th June Feedback & Re-submission of Assessments (If applicable)  

Note :

All assessment tasks must be demonstrated to class Teacher on-campus in-class for grading.

Student must satisfactorily respond to all Assessment Tasks to achieve Competency Grade (CA) in this Course.

Any concern discuss with your Class Teacher.

*Please note that this timeline is subject to change based on semester requirements. We recommend checking your Canvas course shell regularly to stay updated with the latest schedule. 

Student directed hours involve completing activities such as reading online resources, assignments, individual student/teacher course-related consultation. Students are required to self-study the learning materials and complete the assigned out of class activities for the scheduled non-teaching hours. 


Learning Resources

Prescribed Texts


References


Other Resources

Please check canvas for any additional required resources. 


Overview of Assessment

Assessment for this course is ongoing throughout the semester. Your knowledge and understanding of course content is assessed through participation in class exercises and various types of assessments.

Full assessment briefs will be provided and can be found on CANVAS.


Assessment Tasks

The student must complete the following assessments: 

  • Assessment Task 1 - Knowledge Test
  • Assessment Task 2 - Practical - Enterprise Communication System Project

Feedback

Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.  

 


Assessment Matrix

Element

Performance criteria

 

 

 

 

Assessment Task 1:

Knowledge Assessment

Assessment Task 2:

Practical Assessment

1. Plan for enterprise communication solutions

1.1 Research and identify enterprise communication solutions to meet organisational requirements

 

AT2, Part-A

1.2 Evaluate and compare enterprise communication solutions against organisational requirements

 

AT2, Part-A

1.3 Select enterprise communication solutions to address organisational requirements

 

AT2, Part-A

1.4 Acquire enterprise communication solutions in accordance with organisational requirements

 

AT2, Part-A

1.5 Consult with stakeholders to develop implementation plan addressing the organisational requirements

 

AT2, Part-A

2. Implement enterprise communication solutions

2.1 Implement and configure enterprise communication solutions in accordance with implementation plan

 

AT2, Part-B

2.2 Determine if implementation of enterprise communication solutions meets implementation plan and organisational requirements and modify implementation to address variance

 

AT2, Part-B

3. Test and monitor implementation of enterprise communication solutions

3.1 Test enterprise communication solutions to determine if enterprise communication solutions are operating correctly according to system specifications

 

 

AT2, Part- B

3.2 Monitor and analyse performance and logs of enterprise communication solutions to determine if organisational requirements are met

 

 

AT2, Part- B

3.3 Modify enterprise communication solutions to address instances where organisational requirements are not met

 

 

 

AT2, Part- B

Performance Evidence  

The candidate must demonstrate the ability to complete the tasks outlined in the elements and performance criteria of this unit; including evidence of the ability to:

Assessment Task1:

Knowledge Assessment

Assessment Task 2:

Practical Assessment

 

Plan, implement and test enterprise communication solutions including:

  • one email system including:
    • preparing existing networks
    • configuring users, mailboxes, address lists, distribution lists, user constraints, remote email access, message integrity and antispam controls, antivirus controls and anti-phishing controls

 

Part-B1

One content management system including:

  • planning namespace and server roles
  • configuring access, security, network infrastructure and customisations
  • providing high availability and disaster recovery

 

 

Part-B2

One content management system including:

  • planning namespace and server roles
  • configuring access, security, network infrastructure and customisations
  • providing high availability and disaster recovery

 

 

Part-B3

Knowledge Evidence  

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements and performance criteria of this unit. This includes:

Assessment Task1:

Knowledge Assessment

Assessment Task 2: 

Practical Assessment

Key requirements of an ICT implementation plan

Q1

 

Features and purpose of an email server application

Q2

 

Features and purpose of organisational collaboration tools

Q3

 

Features and purpose of web portal or content management software

Q4

 

Testing processes

Q8, 11

 

Key principles of data protection, including:

  • backup and restoration
  • firewall configuration
  • security and authentication practices

Q5, 6, 7, 9, 13

 

Important features of network administration, including:

  • load balancing for applications
  • server and directory administration
  • infrastructure
  • web server administration

Q10, 12, 14, 15, 16, 17

 

Other Information

Credit Transfer and/or Recognition of Prior Learning (RPL): 

 You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience, that is:   

• Relevant 
• Current 
• Satisfies the learning/competency outcomes of the course   

To find more information about credit transfer and RPL, please refer to the following link: https://www.rmit.edu.au/students/my-course/enrolment/apply-for-credit 

Study and Learning Support:   

RMIT University Library provides free study support services and resources to help you build your academic skills. 
 
Study and Learning Centre (SLC) provides free learning and academic development advice to you. Services offered by SLC to support your numeracy and literacy skills are:   

• Assignment writing, thesis writing and study skills advice 
• Math and science developmental support and advice 
• English language development 

To find more information about Study and Learning Support, please refer to the following link: https://www.rmit.edu.au/students/support-services/study-support   

Equitable Learning Services (ELS):   

The Equitable Learning Services team (ELS team) supports and creates equal opportunities for students with a disability, long-term illness and/or mental health condition. We also support primary carers.    

ELS works in partnership with students to create an Equitable Learning Plan. Your plan is tailored to you, supports your needs and establishes how RMIT can provide ongoing assistance so you can access and participate in your studies. The ELS team can assist you to manage your Equitable Learning Plan.   

To find more information about services offered by Equitable Learning Services (ELS), please refer to the following link: https://www.rmit.edu.au/students/support-services/equitable-learning 

  

Extensions and Special Consideration:    

Extensions:   

• Extensions are available for unforeseen circumstances of a short-term nature.   

• Applications must be submitted to the school at least one working day before the due date of the assessment.   

• Extensions can be approved for up to 7 days past the due date for an assessment. (Where students need an extension exceeding 7 days, they must instead apply for special consideration.)   

 

Special Consideration:   

• An application for special consideration is made in advance of an assessment wherever possible, but will normally be accepted within five working days after the assessment date. For more information, see the Special Consideration page of the RMIT website. 

Plagiarism: 

Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University. 

Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism. 

Communication Information: 

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

Course Overview: Access Course Overview