Course Title: Design user experience solutions

Part B: Course Detail

Teaching Period: Term1 2025

Course Code: COSC7393C

Course Title: Design user experience solutions

Important Information:

Please note that this course may include compulsory in-person attendance requirements for some or all teaching activities.

It is recommended that you check your Canvas course shell closer to the course start date for details about any mandatory in-person attendance requirements.

Please be aware that the course delivery method may need to change quickly in response to evolving course requirements. Students must maintain regular communication with their teachers to stay informed about any updates.

School: 520T Future Technologies

Campus: City Campus

Program: C5402 - Diploma of Information Technology

Course Contact: Nisha Kaushal

Course Contact Phone: +61 3 9925 4612

Course Contact Email: nisha.kaushal@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

In this course you will gain the skills and knowledge required to design solutions using a user experience (UX) methodology, with the users’ experience at the centre of design. In this unit, a user refers to a customer or client who will interact and use a product, service and/or platform.

This course is clustered for delivery and assessment with the following units:

  • ICTSAS527 - Manage client problems
  • BSBCRT512 - Originate and develop concepts 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTICT530 Design user experience solutions

Element:

1. Explore and validate problem

Performance Criteria:

1.1 Define current problem according to business needs

1.2 Research problem and alternatives in market

1.3 Set data metrics and goals, and define design success according to business needs

1.4 Research user groups and confirm groups suitable for consultation

Element:

2. Research and develop user groups' experiences

Performance Criteria:

  • 2.1 Research problem, required user group information and solutions in market
  • 2.2 Document research and synthesise findings
  • 2.3 Interview user groups and document user experience findings and feedback according to user and market segmentation
  • 2.4 Create user group personas and map to user experience problems and improvement opportunities
  • 2.5 Develop wireframes to communicate user experience according to current problem

Element:

3. Create solution options and validate solution

Performance Criteria:

3.1 Workshop and determine solutions according to user experience, problems and improvement opportunities identified

3.2 Confirm best solution with required personnel and client according to UX principals and user needs

3.3 Develop solution prototype according to confirmed solution

3.4 Test solution according to required methodology

3.5 Collect feedback from user groups and adjust solution according to UX principles and user needs

3.6 Finalise solution and document work according to organisational requirements

Element:

4. Finalise and present UX solution

Performance Criteria:

4.1 Finalise and confirm UX solution

4.2 Document and collate findings and solution documentation according to organisational requirements

4.3 Present solutions to required personnel

4.4 Integrate UX design into solution according to business need

Learning Outcomes


On successful completion of this course the candidate will demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit.


Details of Learning Activities

This unit describes the skills and knowledge required to design solutions using a user experience (UX) methodology, with the users’ experience at the centre of design. In this unit, a user refers to a customer or client who will interact and use a product, service and/or platform.

The unit applies to those working as business and systems analysts, as well as developers of software, games, websites, applications, products and services. UX design aims to improve, optimize and add value to the users’ experience of a designed solution (product, service or platform).

Each module will include online lectures, supporting documents, and both internal and external links. Some modules will require students to demonstrate prototypes as part of their assessment tasks. Knowledge Quizzes (KQ) are incorporated throughout the course to help develop the necessary skills for completing the course projects. These quizzes must be completed according to the instructions given by your class teacher. Please note that KQs are not graded assignments and do not contribute to your overall assessment.

 


Teaching Schedule

 

Semester 1 2025

Week

Topic

Learning Materials and Activities

Assessment Remarks

1

10-16 February

Overview of the course.

Introduction to UX

Lifecycle

Analysis

 

Introduction to the course

What is UX Design 

Research the problem and generate possible solutions to identified issues.

Access factors affecting possible solutions.

 

2

17-23 February

Analysis

Project 1 Overview

Set data metrics and goals.

Define design success. 

Research user groups

Project 1 Released

3

24 Feburary-2 March

 

Research and Consultation

Communicating with user group

Developing questions in preparation to interview user groups.

 Learning Activity: Knowledge Quiz 1 Prep

4

3-9 March

Interviewing User Groups and Collating Responses

User Groups will be interviewed and then responses will be collected.

 Learning Activity: Knowledge Quiz 1-Due (By this week)

5

10-16 March

 

10th March: Labour Day public holiday (Monday)

Design Overview

Personas

Creating a persona for each user group

Identify the pros and cons. 

 

6

17-23 March

Wireframes

Storyboards

Design Framework and Storyboard

  

7

24-30 March

Implementation

Adobe XD Training

Learning about Adobe XD- part 1

 Project Stage 1- Section 4: Implementation (Observational Task through
Checklist in Week 7 and 8)

8

31 March - 6 April

Adobe XD Training

 

 

Learning about Adobe XD- part 2

Project Stage 1- Section 4: Implementation (Observational Task through
Checklist in Week 7 and 8)

Learning Activity: Knowledge Quiz 2 Prep

9

7-13 April

Testing and Feedback

 

Gathering feedback, user experience research method, observations, surveys and recommendation

Learning Activity: Knowledge Quiz 2-Due (By this week)

10

14-20 April

18 April : Good Friday public holiday

Documentation (Compiling a Report)

Creating reports

Project Stage 1- Section 5: Testing and Feedback (Observational Task through
Checklist provided in Week 7 and 8)

Rectify the issues identified (Update the prototype and then demonstrate it to your teacher)

 

 

Mid-Semester Break

18-25 April

 

11

28 April - 4 May

Project 1

Demonstration

Project 1 Due(by the end of this week)

12

5-11 May

Project 2 Overview

SLA

Post Project Support

Creating SLA

UX lifecycle VS SDLC

Project 2 Released

13

12-18 May

 

 

Resolution Process

 

Creating flowchart in resolving SLA issues

Learning Activity: Knowledge Quiz 3 Released. 

Learning Activity: Knowledge Quiz 3 Prep

14

19-25 May

Demonstrate: Project Stage 2- Task 6.1- Implement the required changes

 

 

 Project Stage 2- Task 6.1- Implement the required changes (Observational Task in Week 14)

Learning Activity: Knowledge Quiz 3-Due (By this week)

 

 

 

15

26 May - 1 June

Implementation resolution and reflection

Check implementation by test, prepare report, finally reflect. 

Demonstration

Project 2 Due (By this week)

 

16

2- 8 June

 

Project stage 2 assessment feedback.

Feedback

 

17

9-15 June

9 June :  King's Birthday public holiday (Monday)

Course & assessment feedback. Re-assessment if required

 Feedback  

18

16-22 June

 

Course & assessment feedback. Re-assessment if required

 Feedback  

*Please note that this timeline is subject to change based on semester requirements. We recommend checking your Canvas course shell regularly to stay updated with the latest schedule. 

Student directed hours involve completing activities such as reading online resources, assignments, individual student/teacher course-related consultation. Students are required to self-study the learning materials and complete the assigned out of class activities for the scheduled non-teaching hours. 


Learning Resources

Prescribed Texts


References


Other Resources

There is no specified Text Book required for this course. You will need a laptop with a charger for each class.

    

You may also refer to various media, websites, textbooks, and e-books as indicated in Canvas

    


Overview of Assessment

Assessment for this course is ongoing throughout the semester. Your knowledge and understanding of course content is assessed through participation in class exercises and various types of assessments.

Full assessment briefs will be provided and can be found on CANVAS.


Assessment Tasks

Project 1 Analysis, Design, and Implement 

For this assessment task you will need to analyse the problem, research a potential solution, design the solution, implement the solution, and test & seek feedback on the solution.  

Project 2 Evaluation, Maintenance & Documentation

For this assessment task you need to plan, implement ICT support and resolution services for at least 2 different client
problems

 

Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed as Competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace.   

To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.  


Assessment Matrix

Element

Performance criteria

 

 

Assessment

Task 1: Project 1

Assessment

 Task 2: Project 2

1. Explore and validate problem

1.1 Define current problem according to business needs

Section1: Task 1

 

1.2 Research problem and alternatives in market

Section1: Task 2 + 3

 

1.3 Set data metrics and goals, and define design success according to business needs

Section1: Task 5 + 6

 

1.4 Research user groups and confirm groups suitable for consultation

Section1: Task 7

Section 2: Task 1

 

2. Research and develop user groups’ experiences

2.1 Research problem, required user group information and solutions in market

Section1: Task 3 + 7

 

2.2 Document research and synthesise findings

Section 6

 

2.3 Interview user groups and document user experience findings and feedback according to user and market segmentation

Section 2: Task 2

 

2.4 Create user group personas and map to user experience problems and improvement opportunities

Section 3: Task 1

 

2.5 Develop wireframes to communicate user experience according to current problem

Section 3: Task 5

 

3. Create solution options and validate solution

3.1 Workshop and determine solutions according to user experience, problems and improvement opportunities identified

Section 3: Task 2

 

3.2 Confirm best solution with required personnel and client according to UX principals and user needs

Section 3: Task 3

 

3.3 Develop solution prototype according to confirmed solution

Section 4

 

3.4 Test solution according to required methodology

Section 5: Task 1

 

3.5 Collect feedback from user groups and adjust solution according to UX principles and user needs

Section 5: Task 1 + 2

 

3.6 Finalise solution and document work according to organisational requirements

Section 5: Task 3

Section 6

 

4. Finalise and present UX solution

4.1 Finalise and confirm UX solution

Section 5: Task 4

 

4.2 Document and collate findings and solution documentation according to organisational requirements

Section 6

 

4.3 Present solutions to required personnel

Section 6

 

4.4 Integrate UX design into solution according to business need

Section 5: Task 4

 

Other Information

Credit Transfer and/or Recognition of Prior Learning (RPL):

You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience, that is:
• Relevant
• Current
• Satisfies the learning/competency outcomes of the course

Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL.


Study and Learning Support:

Study and Learning Centre(SLC) provides free learning and academic development advice to you. Services offered by SLC to support your numeracy and literacy skills are:
• Assignment writing, thesis writing and study skills advice
• Math and science developmental support and advice
• English language development

Please refer to http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and Learning Support.

 

Equitable Learning Services (ELS):

If you are suffering from a long-term medical condition or disability, you should contact Equitable Learning Services (ELS) to seek advice and support to complete your studies. Please refer to https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services to find more information about services offered by Equitable Learning Services (ELS).

 

Late Submission:

If you require an Extension of Submittable Work (assignments, reports or project work etc.) for seven calendar days or less (from the original due date) and have valid reasons, you must complete an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.

The application must be lodged no later than one working day before the official due date. You will be notified within no more than two working days of the date of lodgement as to whether the extension has been granted.

If you seek an Extension of Submittable Work for more than seven calendar days (from the original due date), you must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than two working days after the official due date.
Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked.


Special Consideration:

Please refer to http://www.rmit.edu.au/students/specialconsideration to find more information about special consideration.


Plagiarism:

Plagiarism is a form of cheating, and it is a very serious academic offense that may lead to expulsion from the university.
Please refer to http://www.rmit.edu.au/academicintegrity to find more information about plagiarism.


Communication information:

All email communications will be sent to your RMIT email address, and you must regularly check your RMIT emails.

Course Overview: Access Course Overview