Course Title: Manage team effectiveness
Part B: Course Detail
Teaching Period: Term1 2024
Course Code: BUSM6526C
Course Title: Manage team effectiveness
Important Information:
Please note that this course may have compulsory in-person attendance requirements for some teaching activities.
School: 525T Business & Enterprise
Campus: City Campus
Program: C5405 - Diploma of Project Management
Course Contact: Nick Reynolds
Course Contact Phone: +613 99250791
Course Contact Email: nick.reynolds@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Ryan Gunasekera
ryan.gunasekera@rmit.edu.au
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this course you will learn the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBTWK502 Manage team effectiveness |
Element: |
1. Establish team performance plan |
Performance Criteria: |
1.1 Identify team purpose, roles, and responsibilities according to organisational and task objectives 1.2 Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team 1.3 Support team members in meeting expected performance outcomes |
Element: |
2. Develop and facilitate team cohesion |
Performance Criteria: |
2.1 Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks 2.2 Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks 2.3 Provide feedback to team members on team effort and contributions 2.4 Develop processes for identifying and addressing issues, concerns and problems identified by team members |
Element: |
3. Facilitate teamwork |
Performance Criteria: |
3.1 Encourage team members to participate in and to take responsibility for team activities 3.2 Support the team in identifying and resolving work performance problems 3.3 Promote work team collaboration through individual behaviour |
Element: |
4. Liaise with stakeholders |
Performance Criteria: |
4.1 Establish and maintain open communication processes with relevant stakeholders 4.2 Communicate information from line management to the team 4.3 Communicate and follow-up unresolved issues, concerns and problems raised by team members with line management 4.4 Address unresolved issues, concerns and problems raised by stakeholders |
Learning Outcomes
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Details of Learning Activities
The objectives of this course are to develop the foundational of skills and knowledge required to manage team effectiveness. It involves how to lead teams in the workplace and build a positive culture.
You will also explore how different methods and how it applies to individuals responsible for managing teams.
The main elements of this course include:
- Establish team performance plan
- Develop and facilitate team cohesion
- Facilitate teamwork
- Liase with stakeholders
Teaching Schedule
| Week 9 | 15 April 2024 |
Introduction to the course
Establish Team Performance Plans |
|
| Week 10 | 22 April 2024 | Develop and Facilitate a Team |
|
| Week 11 | 29 April 2024 | Facilitate Teamwork |
AT1 Due |
| Week 12 | 6 May 2024 |
Liase with stakeholders
|
AT1 Role Plays |
| Week 13 | 13 May 2024 |
|
AT2 Role Plays |
| Week 14 | 20 May 2024 |
|
AT2 Due |
| Week 15 | 27 May 2024 |
|
AT3 Quiz |
| Weeks 16-18 | Assessment resubmissions |
Learning Resources
Prescribed Texts
References
Other Resources
Available on Canvas
Overview of Assessment
Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
- manage the effectiveness of at least one work team.
In the course of the above, the candidate must:
- provide feedback to encourage, value and reward others
- model desired behaviour and practices
- encourage and foster shared understanding of purpose, roles and responsibilities
- support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
- develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
- communicate effectively with a range of stakeholders about team performance plans and team performance
- evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
- impacts of group dynamics on team performance
- methods of establishing team activities including communication processes
- strategies that can support team cohesion, participation and performance
- strategies for gaining consensus
- issue resolution strategies.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
- workplace documents relevant to team task objectives.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
Assessment Task 1
For this task,
you are required to prepare for a meeting with your team – the Business Development Specialist and the Marketing Strategist.
Your assessor will choose a class member/colleague to take on the role of one of your team members. They will then take the role of the other team member.
Task Instructions
- Based on the phone message, you are to run the meeting with your team (your classmate and your assessor).
- Bring your Operational Plan with you and a copy of the Team Performance Plan template.
Task Instructions
- Based on the email, you are to review each section of the Team Performance Plan Template and use your notes and thoughts to complete it for both Kelly and Adrian. Remember that these are work documents, and your writing should be clear and provide adequate detail.
- When you have finished, save the file as Team Performance Plan 20XX (XX being the current year.) You can combine both reports into one document.
- You will also need to set up a schedule of monthly meetings for the next 12 months to support the team’s Operational Plan. You can do this in a table in a Word document. You can pick the day and time of the meeting. Your first meeting should start four weeks after the date of your initial meeting. You will also need to schedule a mid-cycle meeting in June and an end-of-cycle meeting in December.
- Save this document as Marketing Team Meeting Schedule 20XX (XX being the current year).
- You also need to identify two professional development opportunities that you and your team can attend together. Use the internet to research appropriate activities and make sure you write down the name, date and where the activity is held. The professional development activity should be related to the course or qualification you are completing.
- Send your completed plan to your team members via email. Your email should use the organisation’s TM001 Email Template (accessible via the CBSA website). The email must:
- specify who the email is to
- specify who the email is from
- specify the date and time you sent the email
- specify the subject
- specify the attachments of the Team Performance Plan 20XX and the Marketing Team Meeting Schedule 20XX
- contain a body part of the email detailing why you are sending this email including:
- a request for feedback on the team performance plan
- an outline of the actions you intend to take to address the concerns that were raised during the meeting
- a brief overview of training and development activities that you want to put in place over the next 12 months (to address training needs identified in the team performance plan). you must include the details of the two actual activities you identified for the team
- complete the email footer specifying the job position you are role-playing.
Assessment Task 2
Task Instructions
Based on the email, you are to conduct a performance management meeting with Kelly. For the purpose of this task, an assessor will play the role of Kelly.
You have sent an email to Kelly, and she has replied to your message that she is attending the meeting
Task Instructions
Based on the email, you are to complete the following tasks:
- Develop a Performance Management Policy and Procedure using the TM005 Policy & Procedures Template accessible via the CBSA website. The policy and procedure must include:
- the purpose of the policy
- the scope (who it applies to)
- a description about the importance of a high-performing work team to an organisation
- a description of the impact of poor performance on the team and organisation
- CBSA’s commitment to supporting their staff (include statements about assisting with counselling and professional development opportunities)
- the performance management process, which includes:
- when formal reviews will be held
- examples of poor performance that might encourage management to call staff into a meeting (outside of the formal review)
- how long staff have to correct their performance (you can choose this)
- what happens if staff do not address performance issues in the time provided (this will invoke a written warning)
- the monitoring and review process (management will monitor and call a review meeting after the designated timeframe has passed)
- record-keeping (all communications with the staff member are recorded in writing).
- Develop an email to Gavin Stead (using the organisation’s email template) asking for a review and approval of the new policy and procedure you have developed. The email must:
- specify who the email is to
- specify who the email is from
- specify the date and time you sent the email
- specify the subject
- specify the attachment of the Performance Management Policy and Procedure
- contain a body part of the email detailing why you are sending this email including that you have developed the policy and procedure as requested and that you have submitted it for review and approval.
- complete the email footer specifying the job position you are role-playing
Task Instructions
Based on the email, you are to complete the following tasks:
- Use the internet to research reward and recognition schemes. Find three that you think would be good to reward the team and ensure that the team continue to work well in future. Then send an email to your assessor (in the role of the Managing Director) that describes the three schemes you found. Recommend your preferred option and explain why you think it is the best.
The email must use the organisation email template and:
- specify who the email is to
- specify who the email is from
- specify the date and time you sent the email
- specify the subject
- contain a body part of the email detailing why you are sending this email including describing the three schemes you found, and which one you would recommend.
- complete the email footer specifying the job position you are role-playing.
- Assume now that your recommendation has been approved by the Managing Director. As this is the case, you have decided to send a personal email to your team that thanks them for their hard work over the past year and explain the reward they will receive based on their performance.
The email must use the organisation email template and:
- specify who the email is to
- specify who the email is from
- specify the date and time you sent the email
- specify the subject
- contain a body part of the email detailing why you are sending this email including thanking them for their hard work over the past year and explaining the reward they will receive based on their performance.
- complete the email footer specifying the job position you are role-playing.
Assessment Task 3
Task summary
This is an open book written assessment.
There are 13 (thirteen) questions and some questions have sub-parts.
You must answer all questions and their parts correctly to achieve a satisfactory outcome for this task.
Assessment Matrix
Available on Canvas
Course Overview: Access Course Overview